Everything You Need To Know About WhatsApp Group - 2024 Edition

There are endless ways you can talk to people in a group but "WhatsApp Group" is one of the most popular and convenient ways to connect with a group of people. It may be annoying sometimes but still one of the most loved features of WhatsApp. 

Keep reading as in this article we'll walk you through everything you need to know about "WhatsApp Group" and how to make the best use of it to secure a great relationship with your customers and drive revenue.

If you're a business owner and looking for an ultra MarCom solution to engage with your audience at scale then you're at the best place. As moving further, we'll also unlock the greater features of group communication (Bulk Messaging) on WhatsApp and what are the different avenues associated with it that'd supercharge your business. 

Let's get started...

What is WhatsApp Group?

This actually needs no explanation as most of us are already familiar with what exactly is a WhatsApp Group. However, for the people who're yet to explore it, this is a group of WhatsApp users connected via a single window where they can share text or multimedia messages with each other. You can use this platform to communicate with people in a group, share information and updates, plan out events or any engagement, create a poll, or have a conversation with your clients or colleagues.

Quick Facts:

• You can create or be a member of as many groups as you want
• You can only have up to 512 people in a WhatsApp Group
• Each group can have one or more admins who have the authority to invite, add or remove people from the group

How Safe is WhatsApp Group?

Security and confidentiality are fundamental and critical requirements for any business to have a conversation on a platform and WhatsApp assures that it's completely safe to do so. 

Whatsapp doesn’t have access to your data, including group conversations as everything is end-to-end encrypted. However, when you back up your WhatsApp data to the cloud, it is no longer encrypted and can be accessed by WhatsApp, if it wants to. Though, on a professional ground, they should never do or encourage such activities.

When and Why You Should Create WhatsApp Groups?

The primary use case that makes WhatsApp groups a most loved feature is the accessibility and easiness to communicate with a lot of people on a common chat window. Therefore, the best case to create a WhatsApp group is when you're in a need to interact with everybody at once. 

In business case scenarios, you need a WhatsApp group when you're dealing with a potential client where multiple team members need to be involved to quickly offer support and exchange information or updates.   

It's one of the best mediums to get input from everybody and fast-forwards communications. 

Setting Up WhatsApp Groups

As we've scored the fundamentals of WhatsApp groups, let's now learn how to create a WhatsApp group, how to edit WhatsApp group names, how to join a WhatsApp group via group link or WhatsApp QR code, how to change WhatsApp group privacy settings, how to make WhatsApp group call and how to delete WhatsApp groups.

How to Create a WhatsApp Group

The process to create a WhatsApp group is fairly simple irrespective of the kind of mobile device you're using, be it an iPhone or Android. But before we jump into the WhatsApp group creation steps let's keep a few things handy that'd help offer the best experience to the group members such as a group name, a group description that depicts the purpose for creating the group, a group icon, consent from the participants to be added in the group and a ground rules to guide participants and avoid spamming each other. 

Please keep in mind, you may also need a co-admin(s) and moderator(s) to help you manage the group depending on the nature and size of the group. 

How to create a WhatsApp Group on Android Device?

Step 1: Open WhatsApp and click three dots on the top right side of the screen

Step 2: From the dropdown menu click on the "New Group" option

Step 3: Select the people you would like to add to the group from the displayed list of contacts

Step 4: Enter the name of your group. Remember that you can only enter 25 characters under the name of your group

Step 5: As a final step, now add a profile picture to the group. To add a group icon, click on the camera icon next to the group name and choose an image from the gallery

How to create a WhatsApp Group on iPhone?

Step 1: Open WhatsApp and click on the chat icon

Step 2: Click on the ‘New Group’ option from the top right corner of the page

Step 3: Select the people you would like to add to the group from the displayed list of contacts

Step 4: Enter the name of your group. Please note that you can only enter 25 characters under the name of your group

Step 5: As a final step, now add a profile picture to the group. To add a group icon, click on the camera icon next to the group name and choose an image from the gallery

If you're an admin, you can add or remove people from the group. To do so, go to the Group Info option > Add Participants and Click on the Checkmark to proceed. Group members can also choose to exit groups on their own.

Note: If you're unable to add certain contacts to a WhatsApp Group, chances are they’ve turned on WhatsApp group privacy controls.

How to Make Someone a Group Admin?

A WhatsApp group admin has unrestricted rights to make necessary modifications to the group such as add or remove members, change the group icon, name and description, restrict group members from sending any messages in the group, make other people co-admins or remove them from the position if they see fit.

Follow the below simple steps to clear the air about how to make a group admin on Whatsapp.

Step 1: Open the WhatsApp group and go to the participants' list

Step 2: Tap on the contact who you wish to make a co-admin

Step 3: From the displayed option click on "Make group admin"

Note: Follow the same steps to revoke admin rights from someone. 

How to Edit WhatsApp Group Names

Follow the below steps to edit the WhatsApp group name:

Step 1: Open the WhatsApp group and go to Settings 

Step 2: Click on the pencil icon (Android) or the "Edit" option (iPhone)

Step 3: Enter your new WhatsApp group name

Note: At this stage, you can also add/update your group picture.

​How to Change WhatsApp Group Privacy Settings

To offer access control to users, WhatsApp has introduced a group privacy control feature that lets you limit who can add you to WhatsApp groups. Follow the below simple steps to access WhatsApp group privacy settings.

Open the WhatsApp app > go to settings > tap on "Account" > click on "Privacy" and select "Groups" > from the option (Everyone, My Contacts and My Contacts Except), select who can add you to a group.

Note: 

• If your contacts have restricted you from adding to any groups then you can add them by privately sending a temporary group joining link. 
• The shared link is time-limited and will expire after 3 days.
• If the link has expired then you'll have to share a new link again or share a WhatsApp QR code.

How to Join WhatsApp Group Via WhatsApp Group Link & WhatsApp QR Code

The process to invite your contacts to join your WhatsApp group via a WhatsApp group link or WhatsApp QR code is very simple. 

All you have to do is, find the "Invite to Group via Link" option in the Group Info section. Tap on it and you'll get a few options such as "Share Link", "Copy Link", "QR Code", and "Reset Link", select the option through which you'd like to invite people to your group. 

You can share the group joining link or WhatsApp QR Code with anyone across the channels and WhatsApp users can join the group via these joining sources easily. 

So, if you've been wondering how to create a WhatsApp group joining link or WhatsApp Group QR code all this while, you don’t have to do it at all now. Whatsapp does that for you!

Note: Unlike the time-limited WhatsApp invite link, the WhatsApp group link will never expire. You can revoke the link later in case the group is no longer active so that no new contacts can join your WhatsApp group.

How to Swiftly Manage a WhatsApp Group

Managing a WhatsApp group is more than a responsibility. With many people active on a single communication window there are high chances of spamming and attrition. The following tips could help you manage a WhatsApp group better:

• Welcome all the group members and clearly define the purpose and objectives of the group. Would be great to pin this as a welcome note so that each time you add members, they'll have a clear idea of what the group is all about.
• Set ground rules. Setting ground rules is integral to managing a WhatsApp group. Rules bring discipline and general conduct within the group. Ensure your ground rules are simple, straightforward, and flexible that firmly apply across the board.

Key Components of WhatsApp Groups

So far we've discussed how to create a WhatsApp group and onboard members to it but to manage it efficiently you'll have to be acquainted with all the key elements associated with it. The following are the key features of WhatsApp groups that'd help you deal with the high volume of messages and with other operational challenges. 

WhatsApp Group Setting

Under this setting, you can choose who can edit the group info (group subject, description, icon, and disappearing message settings) and who can send messages to the group. Under the group setting select “All participants” or “Only admins” to set a command. 

Group Description

Group description helps define the purpose and objectives of the group. To create a group description, navigate to "Group Info" and click on the description. Please note, you should have permission to edit the group info otherwise you can only see it. 

Group Media

With many people dropping chats and multimedia files in a single group, it'd become difficult to track the media when you're in urgent need. The WhatsApp group media feature can quickly help you locate the document or file even if it was shared with you ages ago and would present it to you in a nice list view. The group media feature separate documents as per their file type such as links, interactive digital PDFs, Docs. or Images. It can help you seamlessly navigate across the file types, saving your effort and search time. 

To check out the group media, tap the group icon and select group media. Here you can view all the media, links, and documents that have been shared in the group. 

Group Call

Sometimes chat does not work out and all you need is a group call to figure things out. You can video call with up to 8 people in a WhatsApp group. To start a WhatsApp group video call, tap the "call icon" on the top right of your WhatsApp group and select members to start a voice call or a video call.

WhatsApp Group Search

One of WhatsApp's most helpful features is group search! The WhatsApp group search feature helps to find chat and multimedia files that were sent in the past. 

The best part of WhatsApp search is, it searches information in reverse chronological order. That means you'll be able to track your search data from recent conversations and then will go back in time to older conversations. 

Here is how you can search through your WhatsApp Group:

Android: Tap on the action menu in the top right corner and press search from the dropdown menu. 

iPhone: Tap on the group profile and press the search icon

On the search bar type in the term, you want to search and then navigate it through the up and down arrows. 

WhatsApp Groups Permissions Settings

You need a co-admin when it comes to managing a lot of people in the group. And to seamlessly drive this you need to know about a few permission settings available on WhatsApp. 

How to Add and Remove WhatsApp Group Admin

Only the admin can add or remove other co-admins. 

Here is how you can add a WhatsApp group admin:

Android: Tap on the action menu in the top right corner and open group info

iPhone: Tap on the group profile and scroll down to the list of participants

Once there, tap on a name, then from the options select “Make group admin”. Alternatively, tap on the participant name and hold, then from the options tap on “Make group admin".

Here is how you can remove a WhatsApp group admin:

Android: Tap on the action menu in the top right corner and open group info 

iPhone: Tap on the group profile and scroll down to the list of participants

Once there, tap on the name of the admin you want to remove, then from the options select “Dismiss as admin”. Alternatively, You can also, tap and hold, then tap on “Dismiss as admin”.

How to Edit WhatsApp Group Participant Privileges

There are two prime privileges that you can take away from the group participants as an admin i.e. "Edit Group Info" and "messages privileges". By default, everybody can edit the group info and everybody can send messages. The following setting will let only admins edit the group info and send messages. 

Android: Tap on the action menu in the top right corner and open group info. Once there you can open group settings and then tap on "Edit Group Info" and select "Only Admins" from the menu. Likewise, tap on "Send Messages" and select "Only Admins" from the menu.

iPhone: Tap on the group profile and scroll down to the group setting. Once there you can open group settings and then tap on "Edit Group Info" and select "Only Admins" from the menu. Likewise, tap on "Send Messages" and select "Only Admins" from the menu.

This way you can restrict group members to make any edits to the "Group Info" or "send messages". Now this group would be more like a telegram channel where only admins can share information with everyone in the group.

How to Mute WhatsApp Groups

Wanna take a break from the daily ding-dong? With WhatsApp's "Mute Notifications" feature you can take a break from a WhatsApp Group for a while without actually leaving it. You can mute the group notification for 8 hours, one day or forever.

Here is how you can mute WhatsApp notifications:

Android: Open the group > action menu > tap on the "Mute notifications" > Mute notifications for (Select for how long you want to mute the notification from the group). 

iPhone: On the group left slide > Tap on more > tap "Mute" > Select for how long you want to mute the notification from the group

Note: Follow the same process to unmute the notification. 

How to Leave WhatsApp Group

If you feel the group has served its purpose or it’s time for you to leave, then simply tap on the group profile and scroll to the bottom and tap “Exit group”. 

You've now exited from the group but can still see the group and read the chat record. If you're the only admin then a new admin will be picked at random.

How to Delete WhatsApp Group

So you've exited already and finally decided to delete the group but keep in mind that the chat record will be erased permanently and the group will no longer show up in the chat list. 

To delete a WhatsApp Group, tap on the WhatsApp group info > scroll to the bottom > tap on "Delete Group" > Delete. 

How to Set Up WhatsApp Group Custom Notifications

WhatsApp group custom notifications could work as a savior in case you want to put special attention to a specific WhatsApp group. With this feature, you can create a special notification tone for the groups of your choice and can easily separate them from others. This way you'd be able to keep track of the conversation from the special groups and save yourself from unwanted spam message notifications. 

Here is how you can set a custom notification for any WhatsApp group: 

Android: Open the group info > select custom notifications > choose a custom ringtone, a long or short vibration pattern, and the color of your notification light.

iPhone: Open the group info > select Wallpaper & Sound > choose an alert tone and your group chat wallpaper

How to Create a WhatsApp Group Shortcut

If the above approach doesn't serve your purpose then you can try creating a shortcut of the WhatsApp group on your mobile home screen or anywhere. This way you'd be able to give priority to a dedicated group over others. A shortcut would create quick access to the groups making it easier for you to keep a quick check on them. 

Here is how you can create a shortcut to the WhatsApp group: 

Open the WhatsApp group > from the action menu tap "More" > select Add shortcut > place the shortcut on your panel(s).

Is WhatsApp Group Enough for Your Business?

Maybe YES! Only if you're running a small business and have a very limited customer base to engage with, as you can add only 512 members to a normal WhatsApp group. For a mid-scale or large enterprise, you'd need a better and more scalable WhatsApp marketing solution. But before we jump right into the best alternatives to WhatsApp groups, let's first look at the advantages and limitations associated with it and we'll further explore the ultra version of WhatsApp group communication and how you can bring automation to your WhatsApp business. 

Advantages of WhatsApp Group

• Can communicate with a group of people in a single window
• Convenient way to share updates and information with a larger audience base
• Best platform for group communication, discussion, feedback and creating a poll
• Great admin control features
• Easy to use and no setup fees or assistance required

Limitation of WhatsApp Group

• You can add only 512 members to the WhatsApp group
• Your messages would be visible to all, which means no privacy
• Your messages might not be relevant to all which means spam for others
• Chances of conflict due to a mass presence of the people in a single window
• Not scalable approach for a larger audience base

From the above facts, it's quite evident that this is not the best WhatsApp business solution for a mid-scale or large-scale business. So, if you have got a large group of customers and want to engage with all of them seamlessly then the normal Whatsapp group may not be your first choice. 

So, do we have a better WhatsApp bulk messaging solution?

Yes! We do have a few WhatsApp marketing solutions under our sleeve that'd save your life. 

Read the next section to know about the perfect bulk WhatsApp messaging solution that will help you communicate with your customers at scale. 

Introducing WhatsApp Broadcast

WhatsApp broadcast is one of the best alternatives to WhatsApp groups. Once you start using this feature there is no going back. The following are the reasons why:

1. No chance of spam, report or conflict as the broadcast messages will appear in the private chat window of the recipient
2. Can shoot broadcast messages to 256 contacts at once without having to manually send it to each one of them
3. Need not create a group on the frontend

To give you a clear picture of the difference here's WhatsApp Group v/s WhatsApp Broadcast

WhatsApp Group

• One common chat window for all the group members
• A maximum of 512 members can be added
• Admin can add or removes group members
• Communication and participants' contact details are public to all

WhatsApp broadcast

• The message is sent in a private chat
• Can shoot broadcast messages to up to 256 contacts only
• Communication and contact details are private
• Recipients are not aware that the messages are sent through a broadcast channel
• Responses show up in the regular WhatsApp chat with the contact
• The recipient must have your number saved as a contact to receive the message

All of these sound awesome! 

The privacy concern has been resolved however the strategy to reach out to the audience in mass is still missing here. Businesses need a scalable solution where they can shoot broadcasts to lakhs of audiences on a day-to-day basis. And keeping this in mind, WhatsApp introduced WhatsApp Business API which let you do everything that wasn't possible with the WhatsApp Business app.

Why Send Broadcast Messages via WhatsApp Business API?

WhatsApp Business API is a great solution to drive customer engagement on WhatsApp. With WhatsApp Business API you can shoot broadcast messages to unlimited contacts without having to save their number. The best part here is your broadcast messages will be received by everyone in the private chat window even though they haven't saved your number. You can shoot multimedia broadcast messages, track real-time analytics, schedule messages, set up intelligent auto-replies and much more. 

How to Apply for WhatsApp Business API?

There are two ways through which you can apply for WhatsApp Business API:

1. Direct Sign-up from Meta
2. Through a Solution Provider such as DoubleTick

Directly from Meta

You can directly apply for the official WhatsApp Business API from Meta but going down this path isn’t particularly efficient. If you're a mid-scale company you'd need a developer to set up the API which is too labor-intensive and technically challenging.

Through a Solution Provider

A solution provider will get quick approval and can swiftly set up the WhatsApp Business API platform for you. For instance, with DoubleTick, the process takes between two to three days. With DoubleTick the possibilities to scale your business is endless. 

Kindly email us at grow@quicksell.co or Click here and request a demo to know about our product offering, features and pricing plans.

Why DoubleTick?

There are many reasons to love DoubleTick if you're looking for a great bulk messaging solution. A few of them are jotted in the line below:

1. Bulk broadcast your messages and catalog to unlimited saved and unsaved contacts
2. Automate WhatsApp marketing by scheduling your broadcast messages
3. Detailed broadcast analytics report to track your WhatsApp marketing broadcast campaign metrics in real-time
4. Cloud-based team inbox with customer assignment and role-based access
5. End-to-end automated catalog sharing and order booking via AI-Powered Commerce BOT
6. WhatsApp Automation via AI-powered active chatbot that can answer customers’ queries, send automated anniversaries & birthday wishes, abandoned cart notifications, pending balance reminders, bills and all kinds of alerts to customers
7. Choose your favorite tool and integrate it with DoubleTick in just a few clicks
8. Simple and Mobile-friendly with Great UI/UX
   
9. 24/7 Customer support is available on call, WhatsApp or email

Wanna know more about DoubleTick? 
Read it here - What is DoubleTick and How This Could Be Your Greatest WhatsApp Marketing and Sales Tool 

Sign up with DoubleTick Today and transform WhatsApp into the ultimate sales engine to delight customers and drive revenue.

Email us at grow@quicksell.co or Click HERE to submit your details for a free demo with us. 

Frequently Asked Questions

Question: What is the new update on WhatsApp

Answer: There are three prime features that WhatsApp is planning to roll out:

1. 'View-Once' feature for text messages. With this feature, you can send text, photos and videos to recipients, who can only view them once.
2. WhatsApp is planning to double the number of members limit in the group from 512 (Current WhatsApp Group Member Limit) to 1024. 
3. Community feature that allows users to club up to 50 WhatsApp groups together to form a community. Communities like workplaces, parents at school, and neighborhoods can now connect multiple groups under one umbrella and manage group conversations.

Please note, you can add up to 50 groups of up to 5,000 members to a community announcement group.

Question: What is the limit of WhatsApp Group?

Answer: You can add up to 512 members to a WhatsApp Group.

Question: To shoot a bulk message, is it required to create a WhatsApp group in WhatsApp Business API?

Answer: No, you needn't create a group to shoot bulk messages in WhatsApp Business API. 

Question: Can I send messages to the customers in WhatsApp Business API?

Answer: You can only send approved template messages to initiate a conversation. Once the customer responds to your template message then only you can start a normal conversation. 

Question: Do I have to pay for every message sent via WhatsApp Business API?

Answer: Yes, there are charges involved with a 24hrs of open conversation window. The details are as follows:

User-initiated Conversation

If a user sends a message and the business replies to it, a conversation session is initiated and the session is valid for 24 hours.

• Pay a one-time messaging cost of INR 34 paisa [$ 0.0041 / 0.0033 Sterling Pound / 0.003795 Euro] if a user sends a message and the business replies to it. A conversation session is initiated and the session is valid for 24 hours.

Business-initiated Conversation

If a business sends the first message, the conversation is initiated immediately and is valid for 24 hours from the message sent time. 

• Pay a one-time messaging cost of INR 56 paisa [$ 0.0068 / 0.0056 Sterling Pound / 0.006325 Euro] if a business sends the first message. The conversation is initiated immediately and is valid for 24 hours from the message sent time.

Note:

• Businesses can never initiate a regular conversation with any customer. They can only send approved template messages and wait for the customer's reply.
• The messaging costs vary from country to country

Question: What is the price to get WhatsApp Business API?

Answer: Kindly email us at grow@quicksell.co or fill in your details on the form to know about the price to get WhatsApp Business API.

Question: How to delete the WhatsApp group?

Answer: To delete a WhatsApp Group, tap on the WhatsApp group info > scroll to the bottom > tap on "Delete Group" > Delete. Keep in mind that the chat record will be erased permanently and the group will no longer show up in the chat list.

Question: How to share the WhatsApp group link?

Answer: The process to invite your contacts to join your WhatsApp group via a WhatsApp group link is very simple. 

All you have to do is, find the "Invite to Group via Link" option in the Group Info section. Tap on it and you'll get a few options such as "Share Link", "Copy Link", "QR Code", and "Reset Link", select the option through which you'd like to invite people to your group. 

Note: Unlike the time-limited WhatsApp invite link, the WhatsApp group link will never expire. You can revoke the link later in case the group is no longer active so that no new contacts can join your WhatsApp group.

Question: How to change the group name in WhatsApp?

Answer: Follow the below steps to edit the WhatsApp group name:

Step 1: Open the WhatsApp group and go to Settings 

Step 2: Click on the pencil icon (Android) or the "Edit" option  

Step 3: Enter your new WhatsApp group name

Note: At this stage, you can also add/update your group picture.

Question: How to send unlimited messages in WhatsApp Business API?

Answer: You'll have to reach a certain Tier to activate unlimited messaging on your WhatsApp Business Number. There are five tiers a phone number can reach, including

●     Unverified Trial Tier: Send messages to 50 unique contacts in a rolling 24-hour period & have up to 2 numbers

●     Tier 1: Send messages to 1K unique contacts in a rolling 24-hour period & have up to 25 numbers

●     Tier 2: Send messages to 10K unique contacts in a rolling 24-hour period

●     Tier 3: Send messages to 100K unique contacts in a rolling 24-hour period

●     Tier 4: Send messages to unlimited unique contacts in a rolling 24-hour period

Note: 

• The phone number tier of your WhatsApp API account will determine your messaging limit - the number of Contacts an account can message. 
• The messaging limits only apply to business-initiated messages called message templates.

Question: What is a message template in WhatsApp Business API?

Answer: A WhatsApp message template is a message format that you can use over and over again to message your customers once they have opted-in and given consent to send them messages. To use a message template, you must first submit it to WhatsApp for verification.

Question: What are the types of message templates?

Answer: Supported Template Classes and Categories

●     Marketing – Send promotional offers, product announcements, and more to increase awareness and engagement.

●     One-time passwords – Send codes that allow your customers to securely access their accounts.

●     Transactional - Send account updates, order updates, alerts, and more to share important information.

There are 11 categories under which you can create a WhatsApp message template and use it for your broadcast campaigns. Although WhatsApp keeps on adding new features and message templates, only a few specific messages are currently accepted by WhatsApp.

1. Account update
2. Alert update
3. Appointment update
4. Auto-reply
5. Issue resolution
6. Payment update
7. Personal finance update
8. Reservation update
9. Shipping update
10. Ticket update
11. Transportation update

Question: How many devices does DoubleTick support?

Answer: An unlimited number of devices can be used with DoubleTick. However, access to the number of accounts will be based on your subscription.

Question: Does DoubleTick offer a free trial?

Answer: Yes, we do offer a demo account that you can play with. Download the DoubleTick App to test with a demo account.​

Question: Can I use my existing number for DoubleTick?

Answer: Yes, you can use your existing number with DoubleTick. However, we would recommend that you use a new number instead of using an existing one to ensure smooth operations for your business.​

Question: Is the WhatsApp chatbot free on DoubleTick? 

Answer: Yes! A chatbot is an integral part of the DoubleTick app.

Question: Can I use my WhatsApp business app number and DoubleTick number at the same time?​

Answer: No, at a time you can use only one account. Data from your WhatsApp business account will be erased once you switch to DoubleTick. ​

Question: How many team members can I add to my DoubleTick account?

Answer: You can add unlimited team members to DoubleTick.​

Question: Does DoubleClick offer service worldwide?

Answer: Yes! DoubleTick is built to cater to businesses operating across the globe.

Question: How do I automate WhatsApp messages?

Answer: You can automate WhatsApp messages with the DoubleTick WhatsApp Business API. 

Question: What is the prerequisite required to get the WhatsApp Business API? 

Answer: You need:

• A Facebook Business Manager account
• A fresh phone number
• A Line of Credit for your WhatsApp business account
• GST certificate of your business

Question: Is there any fee to use WhatsApp Business API?

Answer: Yes, you need a BSP to set it up for you. We offer world-class service at the most economic rate. Kindly email us at grow@quicksell.co or Click here and request a demo to learn about DoubleTick’s features and pricing plans.

Question: Does DoubleTick offer monthly service?

Answer: Yes, DoubleTick offers a monthly subscription. Kindly email us at grow@quicksell.co or Click here to request a demo and to know about the pricing plans and features.

Question: What is a better alternative to WATI for WhatsApp Business API?

Answer: WATI is expensive! Yes, of course, because it's made only for mid-scale and large-scale enterprises. The additional cost levied for a Priority Account Manager and Shopify Integration only top it up to become the most expensive tool in the market whereas better WhatsApp Marketing automation solutions are already available offering word class features and services at almost half of the cost. One such option is DoubleTick. DoubleTick offers all the premium features that WATI offers at almost half the cost with free Shopify Integration and Priority Account Manager. 

Question: In how many days will the DoubleTick setup be ready for my WhatsApp Business account?​

Answer: ​If your Meta Business Manager is verified, you can get started with DoubleTick within 5 minutes. If however, you need help with Meta Business Manager verification, we can help you with that, and the process will take around 3 days to a week depending on how ready you are with your documents as well as the response time from Meta.

​

Question: To how many customers can I shoot the broadcast messages?​

Answer: There is no restriction. You can create unlimited broadcast groups and shoot messages to unlimited contacts. However, Meta might restrict you if a lot of customers mark your message as spam. The best practice is to enable the STOP bot on DoubleTick and send your templates with a STOP quick reply message so that people who are not interested in your communication can easily press STOP to get opted out instead of reporting your number as SPAM to WhatsApp.

Question: ​Can I automate and schedule broadcast messages?

Answer: ​​You can automate WhatsApp messages and schedule broadcasts with DoubleTick.

Question: Does DoubleTick come with a bulk contact upload feature?​

Answer: Yes, you can simply upload an excel file having contact details to the dashboard and shoot messages in bulk to unlimited customers.