What is DoubleTick and How This Could Be Your Greatest WhatsApp Marketing and Sales Tool

As more and more businesses are leaning towards conversational commerce, personalisation has become integral to offering delightful customer service. And tools like WhatsApp have become indispensable to D2C businesses with its direct messaging and marketing platform that offers an ecosystem of personalisation at scale.

WhatsApp is no more just a communication channel but has become a marketing and sales weapon. And to take advantage of this sales weapon more and more businesses are turning to WhatsApp business API. Through this API, a diverse range of WhatsApp features compiled as a solution are being offered by different BSPs at scale but are they actually solving it right? Are these WhatsApp business tools made right for your business? Are you apprehensive about choosing the right personal commerce tool? Are your thoughts filled with many such related queries?

If yes, then you've come to the right place! If you're looking for a most advanced AI-powered WhatsApp commerce bot, a CRM that'd take care of all your customer queries, a marketing tool to promote your product or looking to scale conversational commerce on WhatsApp, we've got your back!

Continue reading to explore avenues with DoubleTick by QuickSell as we walk you through how this powerful pocket tool can ease and boost your business!  

What are the Potential Drawbacks of Existing WhatsApp Business API Tools?

The problems are evident! These solutions are made for large enterprises to function primarily on laptops and desktops. 

Here's a little background to it. When the concept of WhatsApp API was introduced, it targeted large enterprises. Since managing large-scale data was not a cakewalk for the business, they wanted a dedicated sales tool to collect, organize and manage all customer-related information in one place. Many solution providers realised this problem and quickly released a solution that somehow fixed the challenges but not at an efficient level because these are primarily built for large and medium enterprises. They are mostly complex and desktop-based. However, the scenario won’t sit well with today’s small and medium enterprises.

Let’s consider the following scenario:

● You have assigned a desktop-based CRM to your sales team to connect and interact with your customer.

● In the evening, your sales team wraps up the work and calls it a day.

● At night, a couple of customers try to reach out to the sales rep, since you have a desktop-based CRM, you won't receive any notification of customers waiting. This way many customer queries go unanswered.

● When a string of customers goes through the same experience, the dissatisfied customers begin to look for alternatives.

● Eventually, the business loses loyal customers and leads and this would hurt sales and business.

In a nutshell, Customers come with preferences and priorities when it comes to communication and service. No immediate availability of service could deflect them to your competitor's site and that in turn could kill your sales rates. That’s why it’s important to supercharge your sales team with the right commerce communication tool. 

DoubleTick is thoughtfully developed to bridge the gap that businesses were facing in terms of communication, accessibility, and complexity. It comes with features that could act as a sales catalyst. Here are the key reasons why it could be the next game-changing WhatsApp API-powered sales and marketing tool.

What is DoubleTick?

DoubleTick is a mobile-friendly WhatsApp marketing and sales tool designed to empower your sales team to sell more in less time with top-notch features such as a cloud-based team inbox, unlimited broadcast and bulk messaging, real-time broadcast analytics, dynamic cataloguing, chatbot, commerce Bot and many more.

How Does DoubleTick offer an All-in-one solution?

DoubleTick has everything that you've been looking for in a salesforce tool. Here are the key features you can't miss:

Cloud-based Team Inbox

Have a robust communication system in place by offering a cloud-based inbox for every salesperson that can be accessed at diverse roles.

Invite Members with Specific Role-based Access Control

Create teams for your salesperson and define roles. It also means assigning tickets to the team members to address customers’ queries.

Detailed Productivity Reports

Measure your sales team's performance by analysing their response time and quality. A real-time report will help you better manage, execute, and analyse sales. An in-depth insight will empower you to improve your leads conversion rate, improve campaign quality and team performance.

Automatically Save Customers Details in the Database

Now save yourself from the hassle of saving customers' details over and again. DoubleTick automatically saves customers' details for you, such as name, phone number, type of customer, nature of business interest, chat history, customer journey and so on.

WhatsApp Automation

AI-powered active chatbot to answer customers’ queries in seconds. Now fulfil your customer's expectations and needs by setting auto-replies to their queries with chat automation. Set custom message templates and auto-messaging with a CTA button for a different range of queries.

Broadcast and Bulk WhatsApp Messaging

Customer engagement and product promotions are fun now with bulk WhatsApp messaging! Save time and increase productivity by sending messages to unlimited end-users in one go. Also, either you create a WhatsApp broadcast group or let the system create it for you based on the events. The best part is that the message will be delivered to your customer's inbox individually offering them a personalised commerce experience. You can also add CTA buttons in the message with any link, logic or action to let the user act to your wish. 

Broadcast Analytics Report

Know your WhatsApp marketing broadcast campaign metrics in real time. Get the delivery rate insights, the number of people read, failed to deliver and much more.

Unified WhatsApp Channel

Managing customers' queries have become hassle-free as the entire team will have a unified WhatsApp channel to interact with the customers that can be accessed with an unlimited number of devices. Now respond to 1000s of customer queries in a second with the same number.

Re-engage Your Customers

Lure your customers by sending them notifications on the latest designs, special offers, and much more. You could also configure a template by adding attractive images, descriptions, and prices.

Boost Engagement and Relationships

Never miss an opportunity to get to know your customers better. Connect with your customers individually and reinforce a positive relationship.

Easy Native Integration

Choose your favourite tool and integrate it with DoubleTick in just a few clicks.

Why DoubleTick? 

Simple and Mobile-friendly

In today's mobile-driven world the business needs to have a mobile-friendly tool. DoubleTick is made to offer you a robust mobile experience where you can manage and control all your business through your smartphone. 

Great UI/UX

Unlike traditional WhatsApp marketing tools, DoubleTick is simple and comprehensive. Its intuitive user interface makes it easy to navigate across the feature boards.

Share Product Catalogs on WhatsApp

Integrate your product catalogues with QuickSell and extensively share them with one or many customers in just one click. Get real-time live analytics reports, inventory status, change product prices as per the need, and much more.

Share Multiple Product Images

While most WhatsApp marketing tools don’t allow you to send multiple images at once here comes DoubleTick which lets you share as many pictures as you want in a catalogue. You can share photos in a bundle with all the key details about the product such as price, specifications, description and so on.

End-to-end Data Encryption

DoubleTick never shows customer details to the sales agent making it secure from any customer data leak. Now don't worry if your chotu gets separated from your business as your data are encrypted and secure with you leaving no chance of lead exchange to competitors or infiltration.

End-to-end order booking

DoubleTick enables your customer to enquire, engage, book orders and make payments on the same platform. They needn't move to a different site, page or tool to complete the transaction. 

AI-Powered Commerce Chatbot

Now sell your product faster with DoubleTick’s commerce bot, powered by AI. Every product image you share with your client will have a deep integrated CTA to “add to the cart”, “enquire more” or whatsoever of your choice. Not just that, your customer could add the product to the cart by simply forwarding the image to you or by replying to it from the catalogue shared, making it a superfast and convenient selling. You’ll also have an open window to access and view the cart to make necessary modifications that’d enhance the personal commerce experience of the users. Receive payments, share billing invoices and much more. 

Takeaway

DoubleTick is thoughtfully developed to improve customer relationships through personalization, allowing businesses to sell the product on the move. It enables your business to cater to the unique and changing needs of customers. DoubleTick is one of the best mobile-friendly WhatsApp marketing and WhatsApp chat automation tool available in the market today and you'd be doing the right justice to your sales effort by signing it for today. 

Frequently Asked Questions 

1. How many devices does DoubleTick support?

An unlimited number of devices can be used with DoubleTick. However, access to the number of accounts will be based on your subscription.

2. What’s DoubleTick’s pricing plan?

Kindly email us at grow@quicksell.co or Click here and request a demo to learn about DoubleTick’s features and pricing plans.

3. How long does it take to integrate DoubleTick with WhatsApp?

It typically takes about 3-4 days to integrate.

4. Does DoubleTick offer a free trial?

Yes, we do offer a demo account that you can play with. Download the DoubleTick App to test with a demo account.

5. Can I use my existing number for DoubleTick?

Yes, you can use your existing number with DoubleTick. However, we would recommend that you use a new number instead of using an existing one to ensure smooth operations for your business.

6. Is the WhatsApp chatbot free on DoubleTick? 

Yes! A chatbot is an integral part of the DoubleTick app.

7. Can I use my WhatsApp business app number and DoubleTick number at the same time?

No, at a time you can use only one account. Data from your WhatsApp business account will be erased once you switch to DoubleTick.

8. Are there any possibilities to extract contact details from my WhatsApp business account to my WhatsApp business API account?

Yes, the contact details of your old WhatsApp business account will be synced with your new DoubleTick account. Extract it in a simple excel file and upload it on the DoubleTick as you need. 

9. To how many customers I can shoot the broadcast messages?

​There is no restriction. You can create unlimited broadcast groups and shoot messages to unlimited contacts. However, Meta might restrict you if a lot of customers mark your message as spam. The best practice is to enable the STOP bot on DoubleTick and send your templates with a STOP quick reply message so that people who are not interested in your communication can easily press STOP to get opted out instead of reporting your number as SPAM to WhatsApp.​

10. Does DoubleTick come with a bulk contact upload feature?

Yes, you can simply upload an excel file having contact details to the dashboard and shoot messages in bulk to unlimited customers.

11. Can I chat with my customer as and when I wish?

No, you can't chat with the customer unless the customer initiates a conversation or replies to your broadcast messages. Once you shoot a broadcast message a 24hrs conversation window will open and during this time you can only send approved template messages. Once the customer responds to it, you can commence the conversation.  

12. Can I get Green-tick verification for my business?

Yes! You can. We will submit the Green Tick application to Meta on your behalf. The approval is subject to your health score and brand presence. 

13. What are the steps to get the green verified badge in a WhatsApp business account? If it happens automatically, what has to be included?

There are certain eligibility criteria to request and get approval on the green tick verified badge. One should have a good health score, should be at messaging level 2, should have a good engagement rate, and should be a business account, likewise, there are many more parameters to request for a green tick badge. 

14. What are the eligibility criteria to get a green badge?

Meta looks at various factors before verifying the business account with a green tick. Here are the key requirements:

● Adhering to Terms of use and Community Guidelines

● Representing the authenticity of the business

● Representing the unique presence of the account

● An active and public account with a bio and profile photo

● A well-known, highly-searched account

15. What to do if my Green Tick Badge application gets rejected?

Nothing, you can still use all the features of DoubleTick. The only difference is how your profile and contact appear to customers. It looks more authentic and official with the green badge, but everything else is the same. You can use the platform as always and can run your WhatsApp marketing campaigns and serve customers just like any other brand that has the Green Tick Badge. 

16. When should I retry for the Green-tick verification for my business?

You can try again after 30 days.

17. How can I get my template approved by WhatsApp?

Create a template and raise a request for approval to WhatsApp. It takes anywhere between a few minutes to hours to get approved.

18. What are the messaging limits and stages of the platform?

As per WhatsApp officials, there are four messaging limit levels:

Once you onboard with the platform, your messaging limit will be updated every 24hrs which is subject to consumption. 

• 1K business-initiated conversations with unique customers in a rolling 24-hour period.
  

• 10K business-initiated conversations with unique customers in a rolling 24-hour period.

• 100K business-initiated conversations with unique customers in a rolling 24-hour period.

• An unlimited number of business-initiated conversations in a rolling 24-hour period.
  

Messaging limits are increased or decreased automatically based on your phone number status, phone number quality rating, and how often you initiate conversations with unique customers.

19. How many team members can I add to my DoubleTick account?

You can add unlimited team members to DoubleTick.

20. Does DoubleTick offer service worldwide?

Yes! DoubleTick is built to cater to businesses operating across the globe.

21. Can DoubleTick integrate WhatsApp with Zapier?

Yes, choose your favourite tool and integrate it with DoubleTick just in a few clicks. Be it Zapier, Shopify or any tool. You can use DoubleTick as a CRM with WhatsApp integration. 

22. Is WhatsApp business API free? 

No, WhatsApp business API is not free. It's provided by BSPs and the features can be tailored to your need. DoubleTick is one of the best WhatsApp business API solution providers offering all the premium features and services at the best price in the marketplace. 

23. Does WhatsApp business have an API?

Yes! WhatsApp has an API. It was built in August 2018 to help medium and large enterprises to scale customer engagement via WhatsApp.

24. What is the difference in functionality between WhatsApp Business API and WhatsApp Business app? 

WhatsApp Business is tailored to small businesses and WhatsApp Business API is designed for medium to large enterprises that have higher messaging volume. WhatsApp Business API is built to improve the conversational commerce experience. That’s why many clients choose to use the WhatsApp Business API instead of the regular WhatsApp app or WhatsApp for Business.

25. Is WhatsApp Business API available for everyone? 

Yes! WhatsApp Business API is available for all enterprises that want to build strong customer relationships and engagement.

26. How do I access WhatsApp Business API?

​DoubleTick is one of the best WhatsApp Business API solution providers offering services at the most affordable rate. 

27. Is WhatsApp chatbot free?

Yes, the WhatsApp chatbot is free in DoubleTick as it's an integral part of it.

28. How do I automate WhatsApp messages?

You can automate WhatsApp messages with the DoubleTick WhatsApp Business API. 

29. What are the documents required to get the WhatsApp Business API?

You need:

• A Facebook Business Manager account

• A WhatsApp business account

• A Line of Credit for your WhatsApp business account

• GST certificate of your business

30. Which is the best WhatsApp business API service provider in India?

There are many WhatsApp business API service providers in India. Interakt and Wati to name a few. However, if you're looking for the best economic solution provider then DoubleTick is the best for you. 

31. Is there any fee to use WhatsApp Business API?

Yes, you need a service provider to set it up for you. We offer world-class service at the most economic rate. Kindly email us at grow@quicksell.co or Click here and request a demo to learn about DoubleTick’s features and pricing plans.

32. In how many days will the DoubleTick setup be ready for my WhatsApp Business account?

​If your Meta Business Manager is verified, you can get started with DoubleTick within 5 minutes. If however, you need help with Meta Business Manager verification, we can help you with that, and the process will take around 3 days to a week depending on how ready you are with your documents as well as the response time from Meta.​

33. Can I automate and schedule broadcast messages?

You can automate WhatsApp messages and schedule broadcasts with DoubleTick.