Top 10 WhatsApp CRM Software Compared: 2024 Ultimate Guide

In this  guide, we will meticulously compare the top 10 WhatsApp CRM software that are ideal for enhancing your WhatsApp marketing and business communication strategies. We'll guide you through the advantages and disadvantages, free trial offerings, and pricing structures of these tools. 

Let's dive in!

Top 10 WhatsApp CRM Software

1. DoubleTick

DoubleTick is a mobile-first WhatsApp marketing and CRM tool designed to empower your sales team to sell more in less time. The solution comes with premium WhatsApp API features such as cloud-based shared team inbox, unlimited broadcast and AI-powered no-code WhatsApp chatbot, commerce Bot and much more. An all-in-one AI-powered customer conversation management software, DoubleTick has everything that you've been looking for in a WhatsApp marketing, sales and support tool.

Pros

• Super intuitive, easy to use and mobile-friendly solution.
• Robust mobile app to chat with customers on the go.
• ​Bulk broadcast your messages and catalogue to unlimited saved and unsaved contacts.
• Automate WhatsApp marketing by scheduling your broadcast messages.
• Stay on top of your WhatsApp marketing campaign with real-time analytics and detailed reports to track your metrics and fine-tune your approach.
• Track important metrics and gain valuable insights into team performance and chat response time.
• Single WhatsApp number for your entire company with a cloud-based team inbox and role-based access to route and assign customer conversations to the right team automatically.
• End-to-end automated catalogue sharing and order booking via AI-powered commerce BOT.
• WhatsApp automation via AI-powered active chatbot that can automate lead qualification, answer customers’ queries, send automated anniversaries & birthday wishes, abandoned cart notifications, pending balance reminders, bills and all kinds of alerts to customers.
• Choose your favourite tools such as Shopify, Zapier, Google Sheets, WooCommerce etc. and integrate them with DoubleTick in just a few clicks.
• Differentiated WABA numbers cater to cross-functional teams, ensuring specialized handling of diverse business operations.
• Block unwanted messages and maintain the quality of your business interactions.
• Number masking so that your customer data is saved with you.
• 24/7 Customer support is available on call, WhatsApp or email.

Cons

DoubleTick doesn't offer a free trial. Apart from this, there are no such major cons. However, your suggestions are welcome to improve our product. 

Free Trial

DoubleTick doesn't offer a Free Trial. However, one can either opt for a monthly subscription to experience DoubleTick or download the app from the app store/playstore.

iPhone Users: Download Here

Android Users: Download Here

Pricing

Click here to check out our pricing plans or book a FREE demo with us to know more about the product and its features.

2. TeleCRM

TeleCRM transforms your WhatsApp into a dynamic sales engine, syncing your team's chats into one comprehensive CRM. It's not just about messaging; it’s about turning interactions into lucrative business opportunities. 

Pros

• Team Synchronization: Sync your entire customer's chats in one CRM, making it easier to capture and manage leads.
• Lead Capture and Distribution: Effortlessly turn any WhatsApp contact into a lead and share them with team members. Add chats as leads in the CRM with one click and automatically distribute these leads.
• Team Inbox: Centralize your team's and customer's chats with filters. Access all communication details without chasing team members.
• Lead Management: Manage all your WhatsApp leads in one place, ensuring no opportunity slips through the cracks. Track the entire call and follow-up history within WhatsApp.

Cons

• Cost Factor: TeleCRM may be a costly investment for smaller businesses.
• Support Limitations: The solution primarily offers cloud-based support through WhatsApp, Zoom, and phone calls.
• Product Development: The product is still under development, and its mobile app has received mixed reviews.

Free Trial

• TeleCRM does not offer a free trial.

Pricing

• Core CRM + WhatsApp Chat Sync: Quarterly at ₹1049/user/month, Annually at ₹749/user/month. Includes full team chat sync on TeleCRM.
• WhatsApp API Add-on: Available with a one-time setup charge of ₹999.

3. Kommo

Kommo elevates your client interactions on WhatsApp, transforming it into a powerhouse for growing your business. It’s not just about chatting; it's about supercharging your client conversations.

Pros

• Chatbot Integration: Enhance response time with bots that can gather client information, reply to predefined queries, and much more.
• Unified Inbox: Manage multiple WhatsApp numbers and communication channels seamlessly with Kommo’s unified inbox, capturing every conversation in one place.
• WhatsApp Templates: Build a library of ready-to-send messages, complete with rich media and buttons, streamlining your communication.
  

Cons

• No Mobile App: Currently, Kommo lacks a dedicated mobile application.
• Basic Interface: Some users may find the interface too simplistic for advanced needs.
• Technical Issues: Users have reported occasional platform crashes and bugs.

Free Trial

• Experience Kommo with a 14-day free trial.

Pricing

• Base Plan: Priced at 1,248 INR per user/month.
• Advanced Plan: Available at 2,079 INR per user/month.
• Enterprise Plan: Offered at 3,743 INR per user/month.

4. Bitrix24

Bitrix24 redefines customer interaction with its WhatsApp CRM, offering a seamless and efficient way to connect with customers on their preferred platform. It's more than a communication tool; it's a complete customer engagement suite. 

Pros

• Direct Integration: Effortlessly integrate Bitrix24 and WhatsApp to handle customer inquiries and promotional offers directly within your Bitrix24 account.
• Unified Communication Tracking: Keep track of all customer interactions and maintain records for future reference, ensuring team readiness for client communication at any time.
• Easy Integration Process: Simple steps to connect your CRM with WhatsApp, using the Twilio integration for seamless setup.

Cons

• Complex User Interface: The interface is overwhelming for newcomers, necessitating a more user-friendly approach.
• Mobile App Limitations: The mobile experience lacks certain functionalities or user-friendliness compared to the desktop version.
• Operational Issues: Some functions don't operate optimally, and poor internet connections can impact platform performance.
  

Free Trial

• Bitrix24 offers a free 15-day trial to explore its features, with no credit card required.

Pricing

• Basic: Rs. 1,590 per organization per month (billed annually).
• Standard: Rs. 3,990 per organization per month (billed annually).
• Professional: Rs. 7,990 per organization per month (billed annually).
• Enterprise: Rs. 15,990 per organization per month (billed annually).

5. Meritto

Meritto, formerly known as NoPaperForms, stands as a specialized solution for the education sector, offering unique tools for maximizing engagement and transforming the enrolment journey with WhatsApp Business API. This powerful tool is specifically tailored to transform how educational organizations communicate and engage with prospects.

Pros

• Dynamic Engagements with WhatsApp API: Leverage the high open rate and rich media messaging of WhatsApp to boost conversions and personalize nurturing.
• WhatsApp GreenTick Verified Badge: Elevate your brand’s credibility with a WhatsApp Green Tick badge, enhancing trust and recognition amongst prospects.
• Broadcast Messages & Automated Replies: Personalize broadcast messages and automate responses to interact effectively with candidates at various stages of the enrolment journey.
• Automated Messages Tailored to Enrolment Journey: Streamline the enquiry-to-enrolment process with automated, interactive messages, providing vital information at the fingertips of prospects.

Cons

• Industry-Specific: Meritto is designed exclusively for the education sector, which may limit its applicability in other industries.
• Integration Limitations: Some users have noted challenges in integrating Meritto with Student Information Systems.

Free Trial

• Meritto does not offer a free trial.

Pricing

• Pricing details are not directly available on the website. Interested parties are encouraged to schedule a demo to connect with the Meritto team for detailed information on pricing plans and features.

Explore the 30 Ways WhatsApp API Can Transform Your Business: CLICK HERE

6. WADeck

WADeck stands out as a revolutionary tool in the realm of WhatsApp CRM, offering AI-driven CRM capabilities to enhance and optimize customer interactions. It's designed to enhance communication workflows, making it a valuable asset for businesses looking to optimize their WhatsApp interactions.

Pros

• AI-Driven Conversations: Utilize GPT-Powered AI assistance to tailor customer interactions, offering AI-generated conversations and recommendations based on real-time data.
• Conversation Management: Organize and manage WhatsApp conversations in custom tabs, enhancing coordination and productivity with key contact information and follow-up notes.
• Customizable Message Templates: Engage audiences with interactive buttons and rich media attachments, creating personalized messages that resonate with your contacts.
• Personalized Broadcast Messages: Send tailored marketing messages to multiple contacts, enhancing reach and engagement with AI-assisted optimization.
  

Cons

• No Mobile App: Unlike some other CRM solutions, WADeck does not offer a mobile app, which might limit accessibility and flexibility for on-the-go users.
  
• Niche Focus: While highly effective in its domain, WADeck may not offer the breadth of features found in more comprehensive CRM solutions.
• Learning Curve: New users may need time to familiarize themselves with the AI-driven features and optimize their use for maximum benefit.

Free Trial

• WADeck is available for free, with no credit card required, making it accessible for individuals and SMBs.

Pricing

• Starter: $0/month for individuals.
• Premium: $15.9/month for individuals and SMB teams.
• Business: $25.9/month for teams.

7. Umnico

Umnico seamlessly integrates WhatsApp into its CRM system, providing a productive platform for customer communication. This integration ensures that all customer interactions are centralized within the CRM, streamlining the process and enhancing team coordination.

Pros

• Multiple Account Management: Handle inquiries from multiple WhatsApp accounts within a single interface, improving team efficiency and coordination.
• Secure Correspondence Storage: All conversations are stored securely in the CRM, not on individual sales rep phones, ensuring data security and easy access.
• Omnichannel Messaging: Collect messages from various channels, including WhatsApp, in a digital pipeline, allowing for effective management of customer inquiries.
• Built-In Sales Pipeline: Move conversations through stages and assign responsible agents, providing a clear path from brand discovery to purchase.
• Proactive Customer Outreach: Initiate conversations with clients directly from the CRM, with the ability to check message delivery status and read receipts.

Cons

• Bulk Messaging Limitations: Umnico does not support sending bulk messages on WhatsApp.
• Messaging Restrictions: There is a cap on the number of messages that can be sent per day, limiting outreach capabilities.
• Dependency on Smartphone: Unlike some other platforms, Umnico requires a smartphone for WhatsApp Web functionalities, which could be a limitation for some users.

Free Trial

• Umnico offers a free trial, allowing users to explore its features.

Pricing

• 3 Months: $85.50
• 6 Months: $162
• 12 Months: $306
• 24 Months: $468

8. Privyr

Privyr stands out as a mobile CRM tailored for sales professionals seeking a lightweight, mobile-centric CRM solution that enhances WhatsApp sales and client management, all while ensuring user privacy and data control. 

Pros

• Personalized Messaging: Quickly send auto-personalized introductions and follow-ups with the Quick Response feature, even to leads not in your phonebook.
• Branded Content Sharing: Share personalized PDF files and web pages with automatic application of your contact details and branding, all created from your mobile.
• Client Interest Tracking: Receive alerts when leads view your content, with detailed statistics on views and engagement time, helping you identify the most promising leads.

Cons

• Limited CRM Features: May not offer the breadth of functionalities found in more comprehensive CRM platforms.
• Lack of Team Inbox Tools: No features for sales team management or collaborative work within teams.
• No Free Plan: While there is a free tier, it does not include the full range of Privyr's functionalities.

Free Trial

• Privyr offers a free trial, including a free-forever tier with unlimited instant lead alerts.

Pricing

• Privyr Pro: $10.00 per month, billed annually at $120.00 USD, offering unlimited usage and access across all devices.

9. WAPlus

WAPlus stands as a comprehensive solution for businesses looking to leverage WhatsApp marketing tools for enhanced engagement and streamlined sales processes. It offers a suite of features aimed at streamlining messaging, boosting customer engagement, and reaching a broader audience with ease.

Pros

• Streamlined Marketing Tools: Enhance your marketing efficiency with automated, scheduled messaging and personalized responses.
• Customizable CRM Software: Manage new opportunities, sales funnels, and track interactions in one centralized dashboard, ensuring a comprehensive overview of customer engagement.
• Inbox Organization: Implement Close, Snooze, and Archive features for chats and group chats, along with specific tabs for unread and awaiting replies, ensuring no message goes unnoticed.
• Sales Pipeline Visualization: Gain a clear view of your sales process, identify bottlenecks, and understand revenue-contributing activities with a visual sales pipeline.
  

Cons

• No Official App: WAPlus lacks an official app, potentially limiting mobile accessibility.
• Third-Party Software Risks: Being third-party software, there may be concerns regarding privacy and data security.
• Developer Uncertainty: The anonymity of its developers raises questions about data security, as it’s not an officially endorsed WhatsApp application.

Free Trial

• WAPlus offers a free trial, allowing users to test its features.

Pricing

• Starter: $0/User/Month (Free forever)
• Individual: $4.99/User/Month
• Pro: $15.00/Month
• Team: $52/Month
• Enterprise: $104.00/Month

10. MessageBird

MessageBird serves as a robust platform for businesses seeking to enhance their WhatsApp for Business capabilities, offering a range of tools for marketing, customer service, and e-commerce.

Pros

• Integrated Customer Conversations: Modernize customer interactions with personalized, rich messaging capabilities, including text, images, files, and location sharing.
• Interactive Messaging Features: Enhance customer engagement with interactive buttons, picklists, and unique content sharing like videos, maps, and more.
• Behavioural Insights: Gain real-time visibility into customer engagement, helping optimize customer success and marketing strategies.
• Easy Number and Template Management: Manage WhatsApp numbers and template approvals effortlessly with Meta business account integration.
  

Cons:

• Limited WhatsApp Functionality: Some WhatsApp functions are not supported, limiting the scope of interactions.
• CRM Integration Issues: No integration with Pipedrive CRM, which may hinder seamless data flow for users of this CRM.
• Real-Time Operation Delays: Occasional delays may leave customers waiting, potentially affecting service quality.
  

Free Trial:

• MessageBird does not offer a free trial.

Pricing:

• Pricing includes WhatsApp fees and a processing fee for outbound messages, with the first 1,000 messages free and subsequent messages charged at USD 0.005. For over 500,000 messages, contact sales for pricing. WhatsApp fees vary by country.

Note:

The pricing information for these service providers may be subject to change over time. Therefore, we recommend checking their respective websites for the most up-to-date and accurate information.

*Also note that the information may have changed since the publication.

Wrapping UP

As we conclude our journey through the world of WhatsApp CRM software, remember that the right tool can be a game-changer for your business communication and customer engagement strategies. Remember, the perfect choice hinges on aligning the software's capabilities with your specific needs and aspirations. Embrace this opportunity to transform your customer interactions and propel your business to new heights with the transformative power of WhatsApp CRM.

Learn the strategies to leverage WhatsApp as a customer support channel. CLICK HERE to read.