How to Set Up Auto Welcome Messages on WhatsApp

Are you looking to set up welcome greeting messages on WhatsApp? If YES! then you're in the right place!

In this comprehensive guide, we'll walk you through the steps to set up welcome greeting messages on the WhatsApp Business App and how DoubleTick can help you do this seamlessly and at scale.

This step-by-step guide is all about making every hello special. So, without further ado let's transform your customer communication into an automated, efficient system. Let's get started!

How to Set up Welcome Messages on WhatsApp Business App

To set up a welcome message on the WhatsApp Business app, follow these steps:

Step 1: Open the app and click on settings in the bottom right corner.

Step 2: Go to Business Tools > Greeting Message.

Step 3: Enable the 'Send greeting message' option.

Step 4: Tap 'Greeting message', edit your message, and tap 'OK' to save it.

Step 5: Tap 'Recipients' and choose from the available options: Everyone, Everyone not in the address book, Everyone except, or Only send to.

• Everyone (send to everyone who messages you)
• Everyone not in the address book (send to customers who aren't in your address book)
• Everyone except (send to all customers except those you select)
• Only send to (send only to select customers)

As we know how to set up welcome messages on the WhatsApp Business App, let's now explore how to automate them. 

How to Automate WhatsApp Business Greeting Messages

Automating WhatsApp Business greeting messages can significantly improve customer service and save time. While the WhatsApp Business App offers some automation features, it has certain limitations. In this section, we'll discuss these limitations and explore how using the DoubleTick WhatsApp Business API, a leading WhatsApp marketing platform, can help you overcome these challenges and enhance your business communication.

Limitations of WhatsApp Business App:

• Limited customization: While the WhatsApp Business app allows you to set automated greeting messages, it doesn't provide advanced customization options or the ability to create different greetings based on specific scenarios or customer segments.
• Lack of integration: The app doesn't support direct integration with other business tools, such as CRM, which can limit the efficiency and effectiveness of your customer communication.
• Inadequate scalability: The app is designed for small businesses, so it may not offer the features or capabilities necessary for medium to large businesses with a higher volume of customer interactions.
  

So, what's the way to overcome these limitations. Well, simply leverage DoubleTick WhatsApp API to overcome these limitations. Our powerful WhatsApp marketing suite offers a range of WhatsApp automation features and benefits that enable seamless automation of your business communication. Here are the key features that make DoubleTick an invaluable asset for your marketing communication:

1. Cloud-Based Team Inbox: A centralized, cloud-based team inbox with role-based access allows your team to manage all WhatsApp communications in one place. This feature ensures that no message is overlooked and enhances team collaboration.
2. Unlimited WhatsApp Broadcast Messaging: With DoubleTick, you can send bulk messages to an unlimited number of contacts. This feature is perfect for reaching a large audience with promotional content or important updates.
3. Dynamic Catalogue Sharing: Showcase your products or services directly through WhatsApp with DoubleTick's dynamic catalogue-sharing feature. This tool enables customers to browse and inquire about your offerings conveniently.
4. Advanced Chatbot Capabilities: DoubleTick's AI-powered WhatsApp chatbots can handle a wide range of customer queries, from simple FAQs to more complex requests. This automation saves time and improves response efficiency.
5. Integration with Popular Tools: DoubleTick seamlessly integrates with essential business tools like Zapier, Google Sheets, WooCommerce, Shopify, and more, making it incredibly versatile and adaptable to your existing workflow.
6. Real-Time Analytics: Track the performance of your WhatsApp marketing campaigns and team performance with detailed analytics. DoubleTick provides insights that help you understand customer engagement, and team performance to further refine your strategies.
7. AI-Powered Commerce BOT: Elevate your e-commerce experience with an AI-powered bot that automates catalogue sharing and order booking, providing a seamless shopping experience for customers.
8. Multiple WABA Numbers: DoubleTick offers differentiated WhatsApp Business API (WABA) numbers for various teams and members, allowing for targeted and organized communication strategies.
9. 24/7 Customer Support: Rely on DoubleTick's round-the-clock customer support via call, WhatsApp, or email, ensuring that you always have the help you need.
10. User-Friendly Interface: DoubleTick boasts an intuitive and mobile-friendly interface, making it easy for your team to adapt and use the tool effectively.

​By leveraging the power of DoubleTick WhatsApp API, you can automate your customer communication and effectively manage customer interactions, leading to improved customer service and increased satisfaction. 

HERE is you quick 2mins PRO "WhatsApp Automation" guide​

How to Set Up Auto-Reply Greeting Message on DoubleTick

Follow the below step-by-step process to set up auto reply in DoubleTick WhatsApp Business API.

Step 1: Open the DoubleTick > and then click on "Bot"

Step 2: You'll get 3 types of pre-made flows: "Welcome Bot", "Stop Bot", and "Order Booking Bot". Kindly select "Welcome Bot".

Step 3: On the new window, click on "Configure bot" and on the next screen check your company name and click on "Edit Selected Bot"

Step 4: On the next screen, click on "Set New Template" and select the pre-approved message template that you want to set as a welcome message.

Note: The message template should be pre-approved.

Step 5:  On the next screen, select the "{}" icon and tap on "name" to give it a dynamic selection to call your customer by name. 

Step 6: Finally, click on "Select Template" and click on "Enable" to activate the bot.

Congratulations! You've successfully set the auto-reply message on your DoubleTick WhatsApp Business API.

Note:  

Welcome Bot: Use this bot when you want to greet your new/old customers.  

Stop Bot: Use this bot when a user unsubscribes/opt-out from your WhatsApp updates. 

Order Booking Bot: Use this bot for your commerce/business-related updates.

​

Here is an in-depth tutorial on "How to create advanced bots on DoubleTick"

Now that we’ve demonstrated how to set up auto-reply greeting messages on WhatsApp, you can start sending auto-reply greeting messages on WhatsApp with DoubleTick. Sign up to get started with your WhatsApp API account today.

Looking for WhatsApp Business greeting message examples?
Get 50+ WhatsApp Business greeting messages with templates HERE

How to Get DoubleTick?

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Now transform WhatsApp into the ultimate sales engine to delight customers and drive revenue with DoubleTick!

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Step 1: Download the DoubleTick App

Navigate to the Play Store or Apple Store and download DoubleTick. You can also download the app here:

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Step 2: Sign Up for a Free Demo Account

Before you commit, we want you to experience the power of DoubleTick firsthand. Sign up with DoubleTick and access the platform, where you can explore and test the features of the product.

Looking to get WhatsApp Business API for FREE?
CLICK HERE to know how to get WhatsApp Business API for Free

Wrapping Up!

In a nutshell, setting up welcome messages on WhatsApp is a simple yet effective way to improve customer engagement. By following this guide, businesses can easily create personalized greetings on WhatsApp and leverage DoubleTick's advanced features like bulk messaging and AI chatbots for efficient communication. This approach enhances customer experience, making it an essential tool for modern business communication strategies.

Wanna know about WhatsApp Business API in detail? Here is your 2024 Ultimate Guide to WhatsApp Business API - Click Here to Read

Frequently Asked Questions 

Question: How to fix the WhatsApp Business greeting message not working?

Answer: If your WhatsApp Business greeting message is not working, there are several steps you can take to troubleshoot and resolve the issue:

1. Check Your Business Settings: Ensure that the greeting message feature is properly set up in your WhatsApp Business settings. It should be enabled and correctly configured.
2. Internet Connection: Verify that your device has a stable internet connection. WhatsApp features may not work correctly if your connection is weak or unstable.
3. App Version: Make sure you are using the latest version of WhatsApp Business. An outdated app can lead to functionality issues.
4. Message Conditions: The greeting message is sent under specific conditions, such as when you're not able to answer a message immediately. Check that these conditions are met.
5. Restart the App: Sometimes, simply restarting the app can resolve minor glitches and issues.
6. Check Business Hours: If your greeting message is set to activate outside of business hours, ensure that your business hours are correctly set in the app.
7. Device Restrictions: Ensure that there are no device settings or permissions preventing WhatsApp Business from functioning properly.
8. Contact Support: If you've tried all these steps and the issue persists, you might need to contact WhatsApp support for further assistance.

Remember to always back up your chats before making significant changes to the app or its settings to prevent data loss.

Question: Can you set WhatsApp to automatically send messages?

Answer: Certainly! WhatsApp Business App allows for automated messages like greetings and away messages. For larger-scale automation, DoubleTick WhatsApp API enables automated messages at scale and managing them through a cloud-based team inbox. These tools are especially useful for businesses needing advanced communication features.

Question: How do I set up an automatic reply on WhatsApp?

Answer: To set up an automatic reply on WhatsApp, particularly if you're using WhatsApp Business, follow these simple steps:

1. Open WhatsApp Business: Launch the WhatsApp Business app on your device.
2. Go to Business Tools: Tap on the three dots in the top-right corner (on Android) or go to "Settings" (on iPhone) and select "Business Tools."
3. Select Away Message: Tap on "Away message."
4. Turn on Away Message: Toggle on the "Send away message" option.
5. Customize Your Message: Edit the message to suit your needs. This is the message that will be sent automatically when you're not available.
6. Schedule Your Away Message: Choose to send the message always, on a custom schedule, or outside of business hours (if you've set your business hours in the app).
7. Choose Recipients: You can choose to send the away message to everyone, to everyone not in your address book, to everyone except..., or to only send to specific contacts.

Once set, this automated message will be sent according to the schedule and parameters you’ve selected. Remember to update or turn off this message when it's no longer needed.

Question: How to set up disappearing messages on WhatsApp

Answer: Setting up disappearing messages on WhatsApp is straightforward. Here's how you can do it:

1. Open a WhatsApp Chat: Open the chat where you want to enable disappearing messages.
2. Access Contact or Group Info:

• For an individual chat, tap on the contact's name at the top of the chat screen.
• For a group chat, tap on the group name. (Note: Only group admins can enable/disable disappearing messages in groups.)

1. Select Disappearing Messages: Scroll down and find the option labeled “Disappearing Messages.”
2. Enable the Feature: Tap on it and then select “On” to enable disappearing messages.

Once enabled, any new messages sent in the chat will disappear after 7 days. Keep in mind that this doesn't affect messages sent or received before turning on the feature. Also, recipients can still take screenshots or forward any messages before they disappear.

Question: How to set up automated messages on WhatsApp?

Answer: To set up automated messages on WhatsApp Business, follow these steps:

1. Open WhatsApp Business: Launch the app on your device.
2. Go to Business Tools: Tap the three dots in the top-right corner (on Android) or go to "Settings" (on iPhone), then select "Business Tools."
3. Set Up Away Message:

• Tap on "Away message."
• Toggle on "Send away message."
• Edit the message to your preference.
• Schedule the message (always, on a custom schedule, or outside of business hours).
• Choose recipients (everyone, everyone not in your address book, everyone except..., only send to specific contacts).

1. Set Up Greeting Message:

• Go back to Business Tools.
• Tap on "Greeting message."
• Toggle on "Send greeting message."
• Edit the greeting message.
• Choose recipients similar to the away message settings.

These automated messages help manage customer communications when you are not available or when a new customer messages you for the first time.