Are you looking for a WhatsApp CRM but feeling overwhelmed by the endless options online? Not sure which one fits your small business perfectly without a clear comparison guide?
Well, fret not! We’ve got you covered. In this article, we’ll break down the top 5 WhatsApp CRMs tailored for small businesses, covering their features, pros, cons, and pricing—so you can make an informed choice with ease. Let’s dive in!
1. DoubleTick
DoubleTick is a mobile-first WhatsApp CRM and marketing tool designed to empower your sales team to sell more in less time. The solution comes with premium WhatsApp API features such as cloud-based shared team inbox, unlimited broadcast and AI-powered no-code WhatsApp chatbot, commerce Bot and much more. An all-in-one AI-powered customer conversation management software, DoubleTick has everything that you've been looking for in a WhatsApp CRM.
Key Features
- Super intuitive, easy to use and mobile-friendly solution.
- Robust mobile app to chat with customers on the go.
- Bulk broadcast your messages and catalogue to unlimited saved and unsaved contacts.
- Automate WhatsApp marketing by scheduling your broadcast messages.
- Stay on top of your WhatsApp marketing campaign with real-time analytics and detailed reports to track your metrics and fine-tune your approach.
- Monitor agents' and customers' chat responses with performance metrics from the analytics dashboard.
- Single WhatsApp number for your entire company with a cloud-based team inbox and role-based access to route and assign customer conversations to the right team automatically.
- Automate agent workflows by directly assigning incoming customer chats as per agent's availability.
- End-to-end automated catalogue sharing and order booking via AI-powered commerce BOT.
- WhatsApp automation via AI-powered active chatbot that can automate lead qualification, answer customers’ queries, send automated anniversaries & birthday wishes, abandoned cart notifications, pending balance reminders, bills and all kinds of alerts to customers.
- Choose your favourite tools such as Shopify, Zapier, Google Sheets, WooCommerce etc. and integrate them with DoubleTick in just a few clicks.
- Effortlessly integrate DoubleTick's chat widget onto your website with just a few clicks.
- Differentiated WABA numbers cater to cross-functional teams, ensuring specialized handling of diverse business operations.
- Block unwanted messages and maintain the quality of your business interactions.
- Speed up response times by utilizing custom, pre-made chat templates for common inquiries.
- Collision detection feature that prevents duplicate responses and ensures streamlined communication by notifying agents when a colleague is already handling a chat.
- Cultivate positive customer relationships through lead nurturing via leads and chat management bots.
- Number masking so that your customer data is saved with you.
- 24/7 Customer support is available on call, WhatsApp or email.
Free Trial
Yes, Available.
Pricing
Click here to check out our pricing plans or book a FREE demo with us to know more about the product and its features.
2. Bitrix24
Bitrix24 redefines customer interaction with its WhatsApp CRM, offering a seamless and efficient way to connect with customers on their preferred platform. It's more than a communication tool; it's a complete customer engagement suite.
Pros
- Effortlessly integrate Bitrix24 and WhatsApp to handle customer inquiries and promotional offers directly within your Bitrix24 account.
- Keep track of all customer interactions and maintain records for future reference, ensuring team readiness for client communication at any time.
- Simple steps to connect your CRM with WhatsApp, using the Twilio integration for seamless setup.
- Manage an unlimited, easy-to-use customer database, segment customers, analyze purchasing patterns, and create detailed reports to enhance sales funnels and conversion rates.
- Not limited to WhatsApp, Bitrix24 also excels in call centre technology and email management, catering to diverse customer preferences.
- Streamline day-to-day operations with automated reminders, inquiry assignments, and workflow setups that guide new leads through the sales process.
- Bitrix24 offers project management tools, performance reporting, online storage, and document collaboration, all integrated within the CRM.
Cons
- The interface is overwhelming for newcomers, necessitating a more user-friendly approach.
- The mobile experience lacks certain functionalities or user-friendliness compared to the desktop version.
- Some functions don't operate optimally, and poor internet connections can impact platform performance.
- Technical support is slow, and not all advertised integrations work as expected. CRM functionalities like auto-updating deals or opportunities are lacking.
- Bitrix24 is costly and time-consuming to set up, leading some users to seek alternative solutions.
Free Trial
- Bitrix24 offers a free 15-day trial to explore its features, with no credit card required.
Pricing
- Basic: Rs. 1,590 per organization per month (billed annually).
- Standard: Rs. 3,990 per organization per month (billed annually).
- Professional: Rs. 7,990 per organization per month (billed annually).
- Enterprise: Rs. 15,990 per organization per month (billed annually).
3. Kommo
Kommo is a dynamic CRM platform that revolutionizes how businesses communicate across multiple channels. By moving beyond traditional emails and phone calls, Kommo ensures your messages reach your audience on their preferred platforms, including Meta’s big three—Facebook, Instagram, and WhatsApp—as well as Viber, Skype, Telegram, WeChat, Apple Messages, SMS, and Slack channels. This versatility makes Kommo an excellent tool for engaging with customers across a broad digital landscape, particularly useful for businesses looking to enhance their multi-channel sales and marketing strategies.
Pros
- Supports multiple configurable pipelines for tailored sales processes.
- AI keyword detection automates conversations and streamlines customer interactions.
- Multi-platform support ensures messages reach customers where they are most active.
- Salesbots automate replies and notifications, improving response times and customer satisfaction.
- Comprehensive dashboard provides insights into median reply times and active conversations.
- Detailed statistical analysis available for in-depth sales reports, including win-loss analysis and call reports.
Cons
- Limited task management tools, which may affect users needing advanced project tracking functionalities.
Free Trial
- Kommo offers a free trial, allowing potential users to test the platform’s capabilities before committing to a subscription.
Pricing
- Base Plan: Starts at $15 per user per month, unifying all sales channels including email.
- Advanced Plan: Priced at $25 per user per month, includes salesbots and enhanced automation features.
- Enterprise Plan: Available at $45 per user per month, offers lead scoring and increases limits on metered features.
4. WADeck
WADeck carves a unique space in the WhatsApp CRM landscape, boasting AI-powered features to streamline and elevate customer interactions. Designed to optimize your WhatsApp communication workflows, it empowers businesses to unlock the full potential of this popular platform.
Pros
- Leverage the power of Chat-GPT to personalize customer interactions. Generate AI-powered conversations and recommendations based on real-time data for a more engaging experience.
- Organize and manage WhatsApp conversations with ease using custom tabs. Enhance team coordination and productivity with quick access to key contact information and follow-up notes.
- Craft captivating messages that resonate with your audience. Utilize interactive buttons and rich media attachments within customizable message templates.
- Reach a wider audience and boost engagement with personalized marketing messages. WADeck's AI-powered optimization helps you tailor broadcasts for maximum impact.
- Implement chat automation for repetitive interactions. Employ keyword-triggered predefined replies to save time and maintain consistency.
- Update your WhatsApp Status directly from your desktop, ensuring a cohesive social presence across all devices.
- WADeck seamlessly integrates its CRM features with WhatsApp. Gain valuable insights with conversation tracking, follow-up reminders, and interaction analysis. Plus, enjoy the flexibility of a browser extension.
Cons
- Unlike some CRM solutions, WADeck lacks a mobile app. This might hinder accessibility and on-the-go convenience for some users.
- While excelling in its domain, WADeck may not offer the extensive feature set of broader CRM platforms.
- New users might require some time to adapt to the AI-driven features and optimize them for maximum benefit.
Free Trial
WADeck offers a free plan with no credit card required, making it an accessible option for individuals and small and medium-sized businesses (SMBs).
Pricing
- Starter: $0/month (Individuals)
- Premium: $15.9/month (Individuals & SMB Teams)
- Business: $25.9/month (Teams)
5. Umnico
Umnico seamlessly integrates WhatsApp into its CRM system, fostering a productive platform for customer communication. This integration ensures all customer interactions are centralized within the CRM, streamlining the process and boosting team collaboration.
Pros
- Manage inquiries from multiple WhatsApp accounts within a single interface, enhancing team efficiency and communication coordination.
- All conversations are securely stored within the CRM, eliminating the risk of data loss on individual sales representatives' phones. This ensures data security and facilitates easy access for the entire team.
- Consolidate messages from various channels, including WhatsApp, into a centralized digital pipeline. This empowers you to effectively manage customer inquiries across all communication touchpoints.
- Visualize your sales process with a built-in pipeline. Move conversations through pre-defined stages, assign responsible agents, and gain a clear view of the customer journey, from initial contact to purchase.
- Initiate conversations directly with clients from within the CRM. You can also check message delivery status and read receipts for enhanced communication tracking.
- Engage in group discussions about offers, products, or services directly from the CRM. Umnico facilitates WhatsApp group chats, allowing you to expand your customer base through targeted group interactions.
- Leverage AI chatbots to handle essential first-line customer support inquiries efficiently. This frees up your team to focus on more complex customer interactions.
- Umnico transcends WhatsApp. Send messages across various instant messaging platforms, including Facebook Messenger, Instagram, and Viber.
- Process messages directly within popular CRMs like AmoCRM and Bitrix24 with ready-made integrations, ensuring a quick and seamless setup process.
Cons
- Umnico does not currently support bulk messaging functionalities on WhatsApp.
- A daily limit exists on the number of messages you can send, potentially restricting your outreach capabilities.
- Umnico relies on a smartphone to leverage WhatsApp Web functionalities. This could pose a limitation for users who prefer a desktop-only solution.
Free Trial
Umnico offers a free trial, allowing users to explore its features before committing.
Pricing
- 3 Months: $85.50
- 6 Months: $162
- 12 Months: $306
- 24 Months: $468
Top 5 Things to Consider While Selecting a WhatsApp CRM for Small Business
Choosing the right WhatsApp CRM for your small business can be a game-changer. Here are the top five factors you should evaluate to ensure the perfect fit:
Ease of Use
Opt for a CRM with a user-friendly interface and minimal learning curve. This ensures your team can start using it effectively without extensive training.Scalability
Consider whether the CRM can grow with your business. A scalable solution will support increasing customer demands as your operations expand.Integration Capabilities
Look for a CRM that seamlessly integrates with tools you already use, such as Shopify, Google Sheets, or your existing CRM system. This ensures streamlined workflows and enhanced productivity.Automation Features
Features like chatbots, automated replies, and lead qualification can save time and boost efficiency. Ensure the CRM provides these automation tools to handle repetitive tasks effectively.Pricing and Support
Evaluate the pricing structure and ensure it aligns with your budget. Additionally, check for reliable customer support to address any technical challenges promptly.
By focusing on these factors, you can find a WhatsApp CRM that aligns with your business goals and enhances your customer engagement effortlessly.
Wrapping Up!
Choosing the right WhatsApp CRM for your small business is critical to enhancing customer engagement and streamlining operations. By focusing on factors like ease of use, scalability, integration, automation, and pricing, you can find a solution that not only fits your budget but also supports your business growth seamlessly.
Frequently Asked Question
Question: What is a WhatsApp CRM, and why do I need it?
Answer: A WhatsApp CRM integrates customer interactions on WhatsApp with your business processes, helping manage leads, automate responses, and enhance customer engagement.
Question: Can WhatsApp CRMs be used by small businesses?
Answer: Yes, WhatsApp CRMs are tailored for businesses of all sizes, offering scalable solutions with features like chat automation, team inboxes, and analytics.
Question: How much does a WhatsApp CRM typically cost?
Answer: Pricing varies based on features and providers. Some start with free plans, while advanced options range from $10 to $50 per user/month.
Question: Do WhatsApp CRMs support integrations with other tools?
Answer: Most WhatsApp CRMs offer integrations with popular tools like Shopify, Zapier, Google Sheets, and CRM systems for seamless workflows.
Question: Can I try a WhatsApp CRM before purchasing?
Answer: Yes, many WhatsApp CRMs provide free trials or demos to explore features and determine the best fit for your business.
