WhatsApp Business Greeting Message: Examples & Best Practices

In the world of business communication, first impressions are crucial. A well-crafted WhatsApp Business greeting message can set the tone for your entire customer interaction, establishing rapport and building trust. 

So, in this comprehensive guide, we'll explore the importance of business greeting messages, best practices for crafting the perfect message, and provide 50+ examples to inspire your own unique greeting.

But, before we directly jump into the messages part, let's first understand what is WhatsApp Business greeting messages?

What is WhatsApp Business Greeting Messages?

A WhatsApp Business greeting message is an automated message sent to customers who initiate contact with your business. This message is your chance to make a positive first impression, engage customers, and set expectations for your interaction.

Knowing what WhatsApp Business greeting messages are, let's now quickly discover over 50 thoughtfully crafted WhatsApp Business greeting messages that'd enhance your customer engagement. Each message is tailored to project warmth, professionalism, and readiness to assist, fitting any brand tone.

And just in case you don't want to read through all of them or need a pocket guide to these messages, then here is the LINK from where you can download all the templates. 

WhatsApp Business Greeting Message Ideas

A well-crafted greeting message can make a great first impression and set the tone for a successful conversation. Here are some ideas for creating effective WhatsApp Business greeting messages.

General WhatsApp Business Greeting Messages 

These messages can be used as an introduction to your business or to welcome new customers. They should be brief, friendly, and provide a clear indication of what your business does. 

• Hi there! Welcome to [company name]. We're here to answer any questions you may have and help you find what you're looking for. 
• Hello and welcome! We're excited to chat with you about our products and services. Let us know how we can assist you today. 
• Thanks for reaching out to us on WhatsApp! We're here to provide you with the best possible customer experience. Feel free to ask us anything. 
• Hello, and greetings from our team! We're thrilled to connect with you on WhatsApp and look forward to helping you with all your needs. 
• Welcome to [company name]! We're excited to be part of your WhatsApp experience and provide you with the best possible service.

WhatsApp Greeting Message For New Customers 

These messages can be used to greet new customers and provide them with a warm welcome. They should be personalized and make the customer feel valued. 

• Hello [customer name], thank you for choosing us! We're thrilled to have you as a new member of our family and look forward to serving you. 
• Hi [customer name], welcome to [company name]! We're here to make your experience as seamless and enjoyable as possible. 
• Welcome to [company name], [customer name]! We're excited to have you on board and can't wait to show you what we can do. 
• Hi there [customer name], thanks for joining us on WhatsApp! We're honoured to have you as our customer and will do everything we can to meet your needs. 
• Greetings [customer name], we're so glad you're here! We're committed to providing you with the best possible service and look forward to building a great relationship with you. 

Greeting Messages On WhatsApp for Festivals and Special Events 

These messages can be used to celebrate holidays, special events, or to simply bring a festive touch to your conversations. They should be relevant and reflect the spirit of the occasion. 

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• Happy Diwali from our team! May your celebrations be filled with light and joy. 
• Merry Christmas and happy holidays! We hope you're surrounded by love and happiness this season. 
• Happy New Year [customer name]! May this year be filled with health, happiness, and prosperity. 
• Wishing you a blessed Eid al-Fitr! May this day bring you peace, joy, and happiness. 
• Happy Independence Day! Let's celebrate our freedom and the opportunities it brings. 

Customer Support Greeting Messages

These messages can be used to greet customers who are seeking support or assistance. They should be empathetic, reassuring, and provide clear instructions on how to proceed. 

• Hi [customer name], how can we assist you today? We're here to help with any questions or concerns you may have. 
• Hello [customer name], we're sorry to hear you're having trouble. Let's work together to resolve the issue as quickly as possible. 
• Thanks for reaching out to us on WhatsApp [customer name]. We're here to support you and provide you with the best possible solution. 
• Hi there [customer name], we understand how frustrating this can be. Let's work together to find a solution that works for you. 
• Greetings [customer name], we're committed to resolving this issue and making things right for you. Let us know how we can help. 

Away Welcome Messages 

These messages can be used to inform customers that you're currently unavailable or out of the office. They should be clear, concise, and provide alternative ways to get in touch. 

• Hi there, thanks for reaching out! We're currently away from our desk but will get back to you as soon as possible. 
• Hello [customer name], we're sorry we missed your message. We'll get back to you as soon as we're available. 
• Thanks for connecting with us on WhatsApp! We're currently closed but will be back soon to assist you. 
• Hi there, we're currently unavailable but don't worry, we'll get back to you as soon as we can. In the meantime, feel free to check out our FAQ section for answers to common questions. 
• Welcome to [company name]! Our team is currently away but we'll be back soon to provide you with the best possible service. 

There's an Outage' Auto Message 

These messages can be used to inform customers about a service outage or disruption. They should be clear, concise, and provide alternative solutions or workarounds. 

• Hi there, we're experiencing some technical difficulties at the moment. We're working on a fix and will update you as soon as possible. 
• Hello [customer name], we're sorry to inform you that our services are currently down. We're doing everything we can to restore them and appreciate your patience. 
• Thanks for reaching out to us on WhatsApp. We're experiencing an outage and are working on a solution. In the meantime, please check our website for updates. 
• Hi there, we're currently facing some issues with our system. We're investigating the problem and will keep you informed as soon as we have more information. 
• Welcome to [company name]. We're sorry to inform you that we're experiencing an outage. We apologize for any inconvenience this may cause and will do everything we can to resolve the issue as soon as possible. 

Collect More Information Welcome Message 

These messages can be used to gather more information from customers, such as their preferences or feedback. They should be clear, concise, and provide a clear call to action. 

• Hi there, thanks for connecting with us on WhatsApp! We'd love to learn more about your preferences to provide you with a personalized experience. Can you please share your interests with us? 
• Hello [customer name], we're always looking to improve our services. Would you mind sharing your feedback with us to help us better serve you? 
• Thanks for reaching out to us on WhatsApp! We'd like to know more about you to provide you with relevant information. Can you please tell us your age and location? 
• Hi there, we're committed to providing you with the best possible service. Would you mind taking a quick survey to help us understand your needs better? 
• Welcome to [company name]! We value your opinion and would love to hear your thoughts on how we can improve our products and services. Can you please share your feedback with us? 

Order Confirmation Welcome Message 

These messages can be used to confirm an order and provide the customer with important details, such as the delivery date and tracking information. They should be clear, concise, and provide a clear call to action. 

• Hi there, thank you for your order! We're excited to let you know that your [product/service] is on its way. You should receive it by [date]. Here's your tracking number: [number]. 
• Hello [customer name], your order has been confirmed! We'll be processing it shortly and will update you on its status. If you have any questions, please don't hesitate to reach out to us. 
• Thanks for your order on WhatsApp! We've received it and will be delivering it to you soon. Here's your order confirmation number: [number]. If you need any assistance, please let us know. 
• Hi there, your order has been placed successfully! We're excited to fulfil it and will keep you updated on its status. In the meantime, feel free to reach out to us if you have any questions. 
• Welcome to [company name]! We've received your order and can't wait to deliver it to you. You should receive it by [date]. Here's your order confirmation number: [number]. 

Reply with Your Business Hours 

These messages can be used to provide customers with your business hours and availability. They should be clear, concise, and provide a clear call to action. 

• Hi there, thanks for connecting with us on WhatsApp! Our business hours are [hours]. If you need assistance outside of our business hours, please leave a message and we'll get back to you as soon as possible. 
• Hello [customer name], we're here to assist you during our business hours, which are [hours]. If you have any questions or concerns, please don't hesitate to reach out to us. 
• Thanks for reaching out to us on WhatsApp! Our team is available to assist you during our business hours, which are [hours]. We look forward to helping you! 
• Hi there, we're committed to providing you with the best possible service. Our business hours are [hours], so please feel free to reach out to us during that time. 
• Welcome to [company name]! Our team is here to assist you during our business hours, which are [hours]. If you need any assistance, please let us know. 

WhatsApp Message for Lead Collection

These messages can be used to collect leads or potential customer information, such as email addresses or phone numbers. They should be clear, concise, and provide a clear call to action. 

• Hi there, thanks for connecting with us on WhatsApp! Would you like to receive updates and offers from us? Please reply with your email address. 
• Hello [customer name], we're always looking to connect with new customers. Please reply with your phone number so we can send you our latest offers and updates. 
• Thanks for reaching out to us on WhatsApp! Would you like to stay up-to-date with our products and services? Please reply with your email address and we'll add you to our mailing list. 
• Hi there, we're excited to connect with you on WhatsApp! To stay informed about our latest news and updates, please reply with your email address. 
• Welcome to [company name]! We'd love to stay in touch with you. Please reply with your phone number so we can add you to our contact list. 

Quick Replies Messages to Answer FAQs 

These messages can be used to provide quick responses to frequently asked questions. They should be pre-written, easy to understand, and cover the most common topics. 

• Hi there, thanks for connecting with us on WhatsApp! To check the status of your order, please reply with "order status". 
• Hello [customer name], we're here to assist you with any questions you may have. To learn more about our products and services, please reply with "products". 
• Thanks for reaching out to us on WhatsApp! To speak with a customer service representative, please reply with "customer service". 
• Hi there, we're committed to providing you with quick and efficient service on WhatsApp! To learn more about our pricing and plans, please reply with "pricing". 
• Welcome to [company name]! To learn more about our hours of operation, please reply with "hours".  

Remember to craft your greeting messages keeping in mind your brand voice, context, industry, and target audience. Personalize the messages to make your customers feel valued and appreciated.

Download all of these message templates HERE

How to Craft Effective WhatsApp Business Greeting Messages

An effective WhatsApp Business greeting message sets the tone for a positive customer experience. To craft the perfect greeting message, consider the following ten best practices, illustrated with examples and case situations:

1. Set clear expectations: Let customers know when they can expect a response. For example, "Our team will get back to you within 24 hours" is preferable to "We'll get back to you ASAP," as it sets a specific timeframe.
2. Be transparent: Honesty goes a long way. If your team is experiencing high volumes, let customers know: "We're experiencing a high volume of inquiries today and appreciate your patience."
3. Add a human touch: Keep the tone professional yet friendly, making it clear that a real person is behind the message: "Hey there! Thanks for reaching out. Our team will be happy to assist you shortly."
4. Personalize the message: Use the customer's name if possible to make the greeting feel more personal: "Hello, John! Thank you for contacting us. We'll be with you shortly."
5. Acknowledge their inquiry: Show customers that you've understood their concern or question: "We understand you have a question about our pricing. We'll get back to you with detailed information soon."
6. Provide self-help resources: Offer links to FAQs or knowledge base articles that could help customers while they wait for a response: "In the meantime, feel free to browse our FAQ section for quick answers to common questions: [link]."
7. Introduce your team or representative: Let customers know who they'll be speaking with to build rapport: "Our customer support specialist, Sarah, will be in touch with you shortly."
8. Highlight your business hours: Inform customers of your operating hours so they know when to expect a response: "Our team is available Monday to Friday, 9 am to 5 pm. We'll get back to you within our working hours."
9. Show appreciation: Thank your customers for choosing your business: "We appreciate your interest in our services and look forward to assisting you."
10. Keep it concise: A brief and informative message is more likely to be read and appreciated by customers: "Thanks for reaching out! We'll get back to you with the information you need within 24 hours."

By incorporating these best practices into your WhatsApp Business greeting message, you'll create a welcoming and professional first impression that sets the stage for a positive customer experience.

If you're looking for the process to set up welcome messages on WhatsApp or DoubleTick then HERE is your guide.

The Impact of WhatsApp Welcome Messages

Using greeting messages on your WhatsApp Business can bring significant advantages to your business. Let's delve into the top ten reasons why your business should adopt these messages:

1. Forge strong connections: A warm and personalized welcome message helps establish rapport with customers and makes them feel valued, paving the way for a strong, long-lasting relationship.
2. Confirm message receipt: By acknowledging the receipt of a customer's message, you reassure them that their query or concern is being addressed, and they are not being ignored.
3. Guide customers through the next steps: A well-crafted greeting message can provide customers with essential information on what to expect next, be it an estimated response time or further instructions.
4. Streamline new subscriber onboarding: Automating the initial engagement with new subscribers through WhatsApp welcome messages frees up your team's time, allowing them to focus on more complex tasks.
5. Reduce response times: By offering immediate acknowledgement and guidance, you show customers that their time is valued, reducing the perceived waiting time for a reply.
6. Elevate the customer experience: A friendly and professional greeting message creates a positive first impression, which contributes to an overall enhanced customer experience.
7. Boost customer satisfaction: By guiding customers towards the right information and setting clear expectations from the outset, you increase the likelihood of meeting or exceeding their needs, ultimately improving customer satisfaction.
8. Support outside business hours: WhatsApp welcome messages ensure that customers who reach out during off-hours aren't left hanging, maintaining a sense of connection even when your team is unavailable.
9. Capture valuable leads: By automating the initial contact, you can collect essential information from potential customers, providing your sales team with valuable leads to follow up on.
10. Nurture brand loyalty: A consistent and engaging communication style, starting with a well-crafted welcome message, can contribute to building brand loyalty among your customers, as they begin to associate your business with attentive and professional service.

By implementing WhatsApp Business greeting messages, you not only enhance the overall customer experience but also improve operational efficiency and drive business growth.

Looking for free WhatsApp Promotional Message Templates?

​Click Here to access the 50+ Best WhatsApp Promotional Message Templates That Work Like a Charm!

If you're a business looking to streamline and elevate your customer communication, DoubleTick WhatsApp API is your go-to solution. With DoubleTick you can direct your business communication through our no-code advanced chatbot and do a lot more. Such as, send unlimited WhatsApp messages, track your WhatsApp campaign analytics in-depth, cloud-based team inbox, take orders through our order booking commerce bot and a lot more.

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Wrapping Up!

In today's fast-paced digital landscape, staying ahead of the competition requires innovative and efficient communication strategies. DoubleTick's WhatsApp Business API empower your business to deliver exceptional customer experiences, streamline operations, and unlock new growth opportunities.

Embrace the future of business communication with DoubleTick's cutting-edge solutions and witness a remarkable transformation in customer satisfaction, brand loyalty, and overall business performance. Don't wait, elevate your business communication to new heights and soar to success with DoubleTick today.

Wanna know about WhatsApp Business API in detail? Here is your 2024 Ultimate Guide to WhatsApp Business API - Click Here to Read

Frequently Asked Questions 

Question: How to fix the WhatsApp Business greeting message not working?

Answer: If your WhatsApp Business greeting message is not working, there are several steps you can take to troubleshoot and resolve the issue:

1. Check Your Business Settings: Ensure that the greeting message feature is properly set up in your WhatsApp Business settings. It should be enabled and correctly configured.
2. Internet Connection: Verify that your device has a stable internet connection. WhatsApp features may not work correctly if your connection is weak or unstable.
3. App Version: Make sure you are using the latest version of WhatsApp Business. An outdated app can lead to functionality issues.
4. Message Conditions: The greeting message is sent under specific conditions, such as when you're not able to answer a message immediately. Check that these conditions are met.
5. Restart the App: Sometimes, simply restarting the app can resolve minor glitches and issues.
6. Check Business Hours: If your greeting message is set to activate outside of business hours, ensure that your business hours are correctly set in the app.
7. Device Restrictions: Ensure that there are no device settings or permissions preventing WhatsApp Business from functioning properly.
8. Contact Support: If you've tried all these steps and the issue persists, you might need to contact WhatsApp support for further assistance.

Remember to always back up your chats before making significant changes to the app or its settings to prevent data loss.

Question: I'm looking for the WhatsApp Business greeting message template.

Answer: Click HERE to download the WhatsApp Business greeting message template

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Question: I'm looking for WhatsApp Business greeting message in English.

Answer: Click HERE to download the WhatsApp Business greeting message in English

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Question: I'm looking for auto reply WhatsApp Business greeting message example.

Answer: HERE is your exclusive guide to the WhatsApp Business auto-reply greeting message example

Question: How to send a formal message on WhatsApp?

Answer: Here is the steps to send a formal message on WhatsApp:

1. Launch WhatsApp: Open the WhatsApp application on your device.
2. Select the Recipient: Choose the person you want to message from your chat list. For a new contact, tap the new chat icon and search for their name or number.
3. Compose Your Message: Write your message. Begin with a formal greeting, introduce yourself if necessary, clearly state the purpose of the message, and maintain a professional tone.
4. Attach Files (Optional): If you need to send any documents, use the attachment icon to add them.
5. Proofread the Message: Check for any errors in spelling or grammar.
6. Send the Message: Press the send button to send your message.

Remember, the formal aspect mainly relates to the content and tone of your message. Keep it professional, clear, and concise.

Question: I'm looking for WhatsApp Business greeting message example

Answer: Refer to this article for WhatsApp Business greeting message examples or in case you don't want to read through them, then download the example/template HERE.

Question: I'm looking for the marketing WhatsApp Business Greeting message example.

Answer: Here is the LINK to the high-converting marketing WhatsApp Business Greeting message example.

Question: I'm looking for quick reply WhatsApp Business greeting message example.

Answer: Here are a few examples of the quick reply WhatsApp Business greeting message example:

These messages can be used to provide quick responses to frequently asked questions. They should be pre-written, easy to understand, and cover the most common topics. 

• Hi there, thanks for connecting with us on WhatsApp! To check the status of your order, please reply with "order status". 
• Hello [customer name], we're here to assist you with any questions you may have. To learn more about our products and services, please reply with "products". 
• Thanks for reaching out to us on WhatsApp! To speak with a customer service representative, please reply with "customer service". 
• Hi there, we're committed to providing you with quick and efficient service on WhatsApp! To learn more about our pricing and plans, please reply with "pricing". 
• Welcome to [company name]! To learn more about our hours of operation, please reply with "hours".  

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Question: I'm looking for WhatsApp greeting messages for new customers.

Answer: Here are a few examples of the WhatsApp greeting messages for new customers:

These messages can be used to greet new customers and provide them with a warm welcome. They should be personalized and make the customer feel valued. 

• Hello [customer name], thank you for choosing us! We're thrilled to have you as a new member of our family and look forward to serving you. 
• Hi [customer name], welcome to [company name]! We're here to make your experience as seamless and enjoyable as possible. 
• Welcome to [company name], [customer name]! We're excited to have you on board and can't wait to show you what we can do. 
• Hi there [customer name], thanks for joining us on WhatsApp! We're honoured to have you as our customer and will do everything we can to meet your needs. 
• Greetings [customer name], we're so glad you're here! We're committed to providing you with the best possible service and look forward to building a great relationship with you. 

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Question: I'm looking for the best greeting message for business.

Answer: ​Here are a few best greeting messages for business. However, if you need more of such then download them HERE.

These messages can be used as an introduction to your business or to welcome new customers. They should be brief, friendly, and provide a clear indication of what your business does. 

• Hi there! Welcome to [company name]. We're here to answer any questions you may have and help you find what you're looking for. 
• Hello and welcome! We're excited to chat with you about our products and services. Let us know how we can assist you today. 
• Thanks for reaching out to us on WhatsApp! We're here to provide you with the best possible customer experience. Feel free to ask us anything. 
• Hello, and greetings from our team! We're thrilled to connect with you on WhatsApp and look forward to helping you with all your needs. 
• Welcome to [company name]! We're excited to be part of your WhatsApp experience and provide you with the best possible service.

Question: How can the DoubleTick WhatsApp Chatbot improve my customer experience? 

Answer: DoubleTick's AI-powered chatbot provides 24/7 support, handles routine inquiries, offers personalized engagement, and continuously improves its responses, ensuring an exceptional customer experience.

Question: What is NLP, and how does it benefit the DoubleTick chatbot? 

Answer: NLP (Natural Language Processing) is a technology that enables the chatbot to understand and process human language, resulting in more natural and seamless communication with your customers.

Question: Can I customize the DoubleTick WhatsApp Chatbot for my specific business needs? 

Answer: Yes, the DoubleTick chatbot can be tailored to meet your unique business requirements and target audience, ensuring highly relevant and engaging interactions.

Question: Is the DoubleTick WhatsApp Business API suitable for businesses of all sizes? 

Answer: Yes, the DoubleTick WhatsApp Business API is designed to cater to businesses of all sizes, ranging from small startups to large enterprises, providing scalable and efficient communication solutions.

Question: Can I use the DoubleTick WhatsApp Chatbot for handling customer support? 

Answer: Absolutely! DoubleTick's WhatsApp Chatbot excels in automating customer support, handling routine inquiries, and providing prompt assistance to your customers.