Top 10 WhatsApp Business API & Shared Inbox Providers in the Middle East - 2023 Edition

Are you looking to supercharge your customer engagement game? If so, you've come to the right place! In this comprehensive guide, we'll explore the powerful world of WhatsApp Business API and its transformative potential for businesses across the Middle East. As one of the most popular messaging apps globally, WhatsApp presents a golden opportunity to connect with your customers on a platform they already know and love.

In this exclusive and detailed guide, we'll walk you through the ins and outs of WhatsApp Business API, its myriad of features, and the many benefits it offers. But that's not all—we'll also reveal the top 10 WhatsApp Business API providers in the Middle East, so you can choose the perfect one for your business with confidence. With this information in hand, you'll be able to enhance customer experience, streamline communication, and drive business growth.

Ready to revolutionize your customer engagement? Let's dive right in!

What is WhatsApp Business API

A WhatsApp Business API is an application program interface allowing businesses to receive and send bulk WhatsApp messages in real-time seamlessly. It is designed to help businesses communicate with their customers in a more efficient and personalized way, using features such as interactive automated messages and quick replies. 

Ready to take the first step towards success? 

Book a FREE DEMO with us now to get started!

How to get DoubleTick WhatsApp Business API

In a nutshell, WhatsApp Business API is a robust solution that enables businesses to personalize their customer communication flows and provide a better customer experience. Whether you're a small business owner or part of a larger company, the WhatsApp Business API can be customized to fit your needs.

Wanna know about WhatsApp Business API in detail? Here is your 2024 Ultimate Guide to WhatsApp Business API - Click Here to Read

Features of WhatsApp Business API

WhatsApp Business API empowers businesses with an extensive range of features to efficiently handle their customer communication. These features include:

  • Cloud-based shared team inbox for a comprehensive overview of customer interactions.
  • Role-based access control to define team roles and communication flow authorities.
  • Unlimited WhatsApp broadcast messaging with personalized messages and call-to-action buttons.
  • Broadcast analytics report for real-time performance metrics.
  • WhatsApp automation with AI-powered chatbots and auto-replies.
  • Easy native integration with popular tools such as Zapier, WooCommerce and so on.
Also Read: 
How To Get a Verified Green Tick Badge on WhatsApp - A Step-by-Step Guide

Benefits of WhatsApp Business API

Here are the key benefits of using WhatsApp Business API:

  • Unmatched Customer Support: Provides instant auto-responses, multilingual support, automated replies for frequently asked questions, scheduling appointments, payment reminders, and 24/7 support.
  • Enhanced Marketing Efforts: Offers a powerful and secure platform for business conversations, builds a strong brand identity, connects with customers globally, and sends effective messages with clickable buttons.
  • Privacy and Security: Ensures user privacy with end-to-end encryption.
  • Personalized Communication: Enables sending personalized communication to customers, integrating with CRM, and sending automated notifications.
  • Best Platform for 2-way Communication: Offers real-time communication with customers to improve engagement.

Now that you have a good understanding of the basics and advantages of WhatsApp Business API, let's move on to introducing the top 10 WhatsApp Business API solution providers in the Middle East.


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Top 10 WhatsApp Business API Solution Providers in the Middle East

1. DoubleTick

Sell products 7x faster using WhatsApp Business API on mobile

DoubleTick is WhatsApp 3.0 designed to empower your sales team to sell more in less time. It's one of the best WhatsApp CRM and MarCom tools that comes with premium WhatsApp API features such as a cloud-based shared team inbox, unlimited WhatsApp broadcast messaging, dynamic catalogue sharing, an advanced Chatbot, and much more. An all-in-one solution, DoubleTick has everything that you've been looking for in a salesforce tool. 

Pros:

  • Bulk broadcast your messages and catalogue to unlimited saved and unsaved contacts.
  • Automate WhatsApp marketing by scheduling your broadcast messages.
  • Stay on top of your WhatsApp marketing campaign with real-time analytics and detailed reports to track your metrics and fine-tune your approach.
  • Single WhatsApp number for your entire company with a cloud-based team inbox and role-based access.
  • End-to-end automated catalogue sharing and order booking via AI-Powered Commerce BOT.
  • WhatsApp automation via AI-powered active chatbot that can answer customers’ queries, send automated anniversaries & birthday wishes, abandoned cart notifications, pending balance reminders, bills and all kinds of alerts to customers.
  • Choose your favourite tools such as Zapier, WooCommerce, Google Sheets etc. and integrate them with DoubleTick in just a few clicks.
  • Super intuitive, easy to use and mobile-friendly.
  • 24/7 Customer support is available on call, WhatsApp or email.

DoubleTick is revolutionizing the way businesses use WhatsApp API with its innovative mobile-focused platform, allowing you to manage your business on the go.

Cons:

Due to the mobile-first approach, the product is optimised to perform best on mobile devices. 

Apart from this, there are no downsides. Please let us know if you encounter any issues.

Free Trial

DoubleTick doesn't offer a Free Trial. However, one can opt for a monthly subscription to experience DoubleTick.

Pricing

Click here to check out our pricing plans or book a FREE demo with us to know more about the product and its features. 

How to get DoubleTick WhatsApp Business API

2. Twilio

Twilio WhatsApp Business API is designed to help businesses optimize their customer interactions, enabling them to send notifications, engage in two-way conversations, and provide support on the widely-used messaging platform. With its powerful features and robust infrastructure, Twilio simplifies the process of integrating WhatsApp Business API into your existing communication channels.

Pros:

  • Global reach with support for multiple languages and regions
  • Easy integration with popular CRM systems, chatbots, and other software
  • Comprehensive documentation and developer resources
  • Scalable and reliable infrastructure backed by Twilio's extensive experience in the communication industry
  • Robust security features, including end-to-end encryption

Cons:

  • Twilio API for WhatsApp might be more expensive compared to other providers for high-volume users
  • Limited built-in automation features, requiring custom development or third-party integrations
  • No dedicated mobile app

Free Trial

Twilio offers a free trial with a $15 credit, which can be used to test the API and other Twilio services.

Pricing 

Pay-as-you-go pricing starts at $0.005 per message sent or received, with volume discounts available for high-volume users. More pricing details can be found here.

3. Infobip

Infobip's WhatsApp Business API helps businesses enhance their customer communication, offering a versatile platform for notifications, two-way conversations, and customer support. With its rich feature set and focus on security, Infobip is a reliable choice for enterprises looking to leverage the power of WhatsApp.

Pros:

  • Global coverage with support for multiple languages and regions
  • Easy integration with existing systems, including CRM, chatbots, and other tools
  • Comprehensive reporting and analytics to track campaign success
  • Scalable and robust infrastructure, suitable for businesses of all sizes
  • 24/7 customer support

Cons:

  • No built-in marketing automation features, requiring custom development or third-party integrations
  • Pricing may be less competitive compared to other providers for high-volume users

Free Trial

Infobip offers a free trial that allows you to test their API and other services.

Pricing

Infobip uses a custom pricing model based on your usage and requirements. Contact their sales team for detailed pricing information here.

4. MessageBird

MessageBird is a cloud communication platform offering a versatile suite of messaging APIs, including WhatsApp Business API. With its robust infrastructure and advanced features, MessageBird helps businesses create seamless customer interactions and drive engagement.

Pros:

  • Omnichannel messaging capabilities for a unified communication experience
  • Easy integration with popular CRM systems, chatbots, and other tools
  • Extensive global coverage and support for multiple languages
  • 24/7 customer support
  • Rich analytics and reporting to monitor campaigns

Cons:

  • No dedicated mobile app
  • Limited built-in automation features

Free Trial

MessageBird offers a free trial with a €10 credit to test their API and other services.

Pricing

WhatsApp Business API pricing starts at €0.004 per message. For more details, visit MessageBird's pricing page.

5. tyntec

tyntec is a global communication provider offering a robust WhatsApp Business API solution for businesses of all sizes. Its easy-to-use API helps streamline customer interactions, enhance support, and improve marketing efforts.

Pros:

  • Global reach with support for multiple languages and regions
  • Seamless integration with existing systems and software
  • User-friendly API with comprehensive documentation
  • Tiered pricing to accommodate various usage levels
  • 24/7 customer support

Cons:

  • Limited built-in automation and marketing tools
  • No dedicated mobile app

Free Trial

tyntec offers a free trial for testing their API and other services.

Pricing

Pricing details are available upon request. Contact their sales team here.

6. Karix

Karix is a global communication provider offering a powerful WhatsApp Business API solution, allowing businesses to send notifications, engage in two-way conversations, and provide customer support. With a focus on reliability and ease of use, Karix is an ideal choice for businesses looking to optimize their customer engagement.

Pros:

  • Wide global coverage with support for multiple languages
  • Easy integration with popular CRM systems, chatbots, and other tools
  • Robust security features, including end-to-end encryption
  • Scalable infrastructure suitable for businesses of all sizes
  • 24/7 customer support

Cons:

  • Limited built-in automation and marketing features
  • No dedicated mobile app

Free Trial

Karix offers a free trial to test their API and other services.

Pricing

Pricing details are available upon request. Contact their sales team here.

7. Gupshup

Gupshup is a leading conversational messaging platform offering a comprehensive WhatsApp Business API solution. Its powerful features, including smart messaging and automation, make it an ideal choice for businesses looking to enhance customer engagement and drive growth.

Pros:

  • Smart messaging with built-in automation and AI-powered chatbots
  • Global reach and support for multiple languages
  • Seamless integration with CRM systems and other tools
  • 24/7 customer support
  • Comprehensive analytics and reporting

Cons:

  • No dedicated mobile app
  • Pricing may be less competitive compared to other providers

Free Trial

Gupshup offers a free trial to test their API and other services.

Pricing

Pricing details are available upon request. Contact their sales team here.

8. 360dialog

360dialog is a comprehensive messaging iPaaS solution and an official WhatsApp Business solution provider. It offers complete WhatsApp Business API solutions through its web app, suitable for businesses of all sizes, industries, and sectors. This WhatsApp marketing platform integrates analytics and ROI tracking, team inboxes, CRM integration, marketing automation and sales intelligence in a single solution.

Pros:

  • Efficient onboarding process, allowing you to set up an account in just 10 minutes.
  • 100% message delivery rate.
  • Free WhatsApp green tick verification.
  • Easy integration of WhatsApp Chatbot.
  • The API can be seamlessly integrated with various applications and CRM systems.
  • Offers cost-effective pricing with a flat fee structure.

Cons:

  • 360dialog does not offer 24/7 support and customer assistance can only be accessed via email.
  • There are no real-time session reports available.
  • It requires ongoing attention and support from the development team.
  • One has to pay monthly charges for dedicated Regional Hosting.
  • Levy message markup cost.

Free Trial

Yes, you can create a free WhatsApp Business API account in 360dialog without any credit card.

Pricing

360dialog offers 3 plans that are charged Monthly. The "API Only" plan will cost you 49 €/ month, which is best suited for businesses who want to get access to the API only and have an in-house team to develop the platform. Please note, with this plan you'll get Standard community support only. The "Professional" plan will cost you 99 €/ month, which is suited for small businesses. With this plan, you can send unlimited WhatsApp Session Messages or Conversations with Premium customer support. For the "Enterprise" plan, you'll have to pay > 200 €. This plan is best suited for large businesses. For custom integration, you'll have to connect with their customer support.

9. Clickatell

Clickatell offers a reliable WhatsApp Business API solution for businesses looking to optimize their customer communication. With its advanced features and seamless integration capabilities, Clickatell helps businesses enhance their customer interactions and support.

Pros:

  • Global reach with support for multiple languages and regions
  • Seamless integration with existing systems and software
  • Advanced automation features and AI-powered chatbots
  • 24/7 customer support
  • Comprehensive analytics and reporting

Cons:

  • No dedicated mobile app
  • Pricing may be less competitive compared to other providers

Free Trial

Clickatell offers a free trial to test their API and other services.

Pricing

Pricing details are available upon request. Contact their sales team here.

10. Picky Assist

Picky Assist is a communication platform offering a versatile WhatsApp Business API solution for businesses of all sizes. Its user-friendly API and flexible features make it a reliable choice for businesses looking to improve their customer interactions and drive growth.

Pros:

  • Flexible API for easy integration with existing systems
  • Built-in automation and marketing tools
  • Scalable infrastructure suitable for businesses of all sizes
  • 24/7 customer support
  • Comprehensive analytics and reporting

Cons:

  • Limited global coverage compared to other providers
  • No dedicated mobile app

Free Trial

Picky Assist offers a free trial to test their API and other services.

Pricing

Pricing starts at $20 per month for the Starter plan. More pricing details can be found here.

These are the top 10 WhatsApp Business API providers in the Middle East, each with its unique offerings and features. Remember to compare the pros and cons and consider your specific business needs before making a decision. Factors such as global coverage, integration capabilities, automation features, and pricing should play a significant role in your choice.


Note:

The pricing information for these service providers may be subject to change over time. Therefore, we recommend checking their respective websites for the most up-to-date and accurate information.

Which WhatsApp Marketing Software should you choose?

Selecting the right partner from the top 10 WhatsApp Business API solution providers in the Middle East ultimately depends on your business requirements, goals, and budget. Here are the top 5 points to consider before finalizing your decision:

  1. Evaluate your business needs: Understand your business's communication requirements, target audience, and desired features. This will help you identify the provider that best aligns with your goals.
  2. Compare features: Look for providers that offer the features you need, such as automation, chatbots, CRM integration, and analytics. Ensure that the chosen provider can accommodate your current and future needs.
  3. Consider pricing and scalability: Compare pricing plans, taking into account any potential volume discounts and long-term contracts. Ensure the provider can scale with your business as it grows.
  4. Assess support and documentation: Choose a provider with responsive customer support and comprehensive documentation. This will make it easier for you to troubleshoot issues and get the most out of your investment.
  5. Evaluate integration capabilities: Ensure the provider can seamlessly integrate with your existing systems, tools, and software. This will help streamline your communication and improve overall efficiency.

How to Get WhatsApp Business API?

There are two ways through which you can get WhatsApp Business API:

  1. Direct sign-up from Meta
  2. Through a solution provider such as DoubleTick

Directly from Meta

You can directly apply for the official WhatsApp Business API from Meta but going down this path isn’t particularly efficient. If you're a mid-scale company you'd need a developer to set up the API which is too labour-intensive and technically challenging.

Through a Solution Provider

A solution provider will get quick approval and can swiftly set up the WhatsApp Business API platform for you. For instance, with DoubleTick, the process takes between two to three days. With DoubleTick the possibilities to scale your business is endless. 

How to Get DoubleTick

Kindly email us at grow@quicksell.co or Click Below to get a FREE DEMO to know about our product offering, features and pricing plans.

How to get DoubleTick WhatsApp Business API

Now transform WhatsApp into the ultimate sales engine to delight customers and drive revenue with DoubleTick!

Why DoubleTick?

If you're looking for the best MarCom tool that can send unlimited messages to your customers on WhatsApp without getting blocked then DoubleTick is the best business solution for you. Here are a few of the top reasons to sign up with DoubleTick WhatsApp Business API. 

  • Bulk broadcast your messages and catalogue to unlimited saved and unsaved contacts.
  • Automate WhatsApp marketing by scheduling your broadcast messages.
  • Detailed broadcast analytics report to track your WhatsApp marketing campaign metrics in real-time.
  • Single WhatsApp number for your entire company with a cloud-based team inbox and role-based access.
  • End-to-end automated catalogue sharing and order booking via AI-Powered Commerce BOT.
  • WhatsApp Automation via AI-powered active chatbot that can answer customers’ queries, send automated anniversaries & birthday wishes, abandoned cart notifications, pending balance reminders, bills and all kinds of alerts to customers.
  • Choose your favourite tools such as Zapier, WooCommerce, Google Sheets etc. and integrate them with DoubleTick in just a few clicks.
  • Super intuitive, easy to use and mobile-friendly.
  • 24/7 Customer support is available via call, WhatsApp or email.
Read more about DoubleTick here - What is DoubleTick and How This Could Be Your Greatest WhatsApp Marketing and Sales Tool 

Getting WhatsApp Business API in 5 Minutes

It only takes 5 minutes to sign up for WhatsApp Business API via DoubleTick. If your Meta Business Manager is verified, you can get started with DoubleTick within 5 minutes. If however, you need help with Meta Business Manager verification then the process would take around 3 days to a week depending on how ready you are with your documents as well as the response time from Meta. You will receive a confirmation email once the account is set up. 


You need to follow the below steps to access the DoubleTick WhatsApp Business API:

  1. Get a phone number that does not have an existing WhatsApp account.
  2. Sign up for a WhatsApp API provider, such as DoubleTick.
  3. Complete Facebook Business verification.


After completion of these steps, you will be able to use all the functionalities of WhatsApp Business APIs on the DoubleTick dashboard.

Requisites to Apply for DoubleTick WhatsApp Business API

You need:

  • A Facebook Business Manager account
  • A verified business
  • A WhatsApp business account
  • A fresh phone number
  • A Line of Credit for your WhatsApp business account
  • A command line tool such as Terminal or an app like Postman that can perform URL requests (Not needed if applied via DoubleTick)


We'd also need at least two documents from the below list to verify the business:

  • Business bank statement
  • Business License
  • Certificate of incorporation
  • Goods and services tax registration certificate (GST)
  • Permanent account number card (PAN)
  • Shop establishment certificate
  • Udyog Aadhar / MSME Certificate
  • Utility bill


We can't onboard you if the above documents are not available.


Note: 

  • You'll have to get a new phone number for your WhatsApp Business API account as you can't use this further for your personal use.
  • You can also use your existing phone number for your WhatsApp Business API account but all your data will be erased and you'll not be able to use it for your personal use any further.


Wrapping Up!

Leveraging the power of WhatsApp Business API can revolutionize your customer engagement strategy in the Middle East. By choosing the right provider from the top 10 WhatsApp Business API providers listed here, you can optimize your communication channels, drive customer satisfaction, and propel your business growth. So, weigh your options carefully, and get ready to harness the full potential of WhatsApp for your business!

Frequently Asked Questions

Question: Does DoubleTick offer a free trial?

Answer: Yes, we do offer a demo account that you can play with. Download the DoubleTick App to test with a demo account.


Question: What’s DoubleTick’s pricing plan? 

Answer: Kindly email us at grow@quicksell.co or Click here to BOOK a FREE DEMO with us to learn about DoubleTick’s features and pricing plans.


Question: How many team members can I add to my DoubleTick account?

Answer: You can add unlimited team members to DoubleTick.


Question: In how many days will the DoubleTick setup be ready for my WhatsApp Business account?

Answer: If your Meta Business Manager is verified, you can get started with DoubleTick within 5 minutes. If however, you need help with Meta Business Manager verification then the process will take around 3 days to a week depending on how ready you are with your documents as well as the response time from Meta.


Question: Can I use my existing number for DoubleTick?

Answer: Yes, you can use your existing number with DoubleTick. However, we would recommend that you use a new number instead of using an existing one to ensure smooth operations for your business.


Question: Can I use my WhatsApp business app number and DoubleTick number at the same time?

Answer: No, at a time you can use only one account. Data from your WhatsApp business account will be erased once you switch to DoubleTick. 


Question: To how many customers can I shoot the broadcast messages?

Answer: There is no restriction. You can create unlimited broadcast groups and shoot messages to unlimited contacts. However, Meta might restrict you if a lot of customers mark your message as spam. The best practice is to enable the STOP bot on DoubleTick and send your templates with a STOP quick reply message so that people who are not interested in your communication can easily press STOP to get opted out instead of reporting your number as SPAM to WhatsApp.


Question: Can I automate and schedule broadcast messages?

Answer: You can automate WhatsApp messages and schedule broadcasts with DoubleTick.


Question: Does DoubleTick come with a bulk contact upload feature?

Answer: Yes, you can simply upload an Excel file having contact details to the dashboard and shoot messages in bulk to unlimited customers. 


Question: How many devices does DoubleTick support?

Answer: An unlimited number of devices can be used with DoubleTick. However, access to the number of accounts will be based on your subscription.


Question: How can WhatsApp Business API benefit my business? 

Answer: WhatsApp Business API enables businesses to reach customers on a platform they already use, improving customer engagement, streamlining communication, and enhancing the overall customer experience.


Question: How do I choose the right WhatsApp Business API provider for my business? 

Answer: Consider factors such as features, pricing, scalability, support, and integration capabilities when comparing the WhatsApp Business API providers in the Middle East.


Question: Can I integrate WhatsApp Business API with my existing CRM system? 

Answer: Yes, many WhatsApp Business API providers, such as DoubleTick offer seamless integration with popular CRM systems, ERP, and other tools.


Question: Do WhatsApp Business API providers offer automation features? 

Answer: Some providers offer built-in automation features and AI-powered chatbots, while others may require custom development or third-party integrations for advanced automation.


Question: Is WhatsApp Business API secure? 

Answer: Yes, WhatsApp Business API uses end-to-end encryption to ensure the security and privacy of your customer communication.


Question: How much does it cost to use WhatsApp Business API? 

Answer: Pricing varies depending on the provider and your usage levels. Some providers offer pay-as-you-go pricing, while others may have tiered pricing plans.


Question: Can I use WhatsApp Business API for marketing purposes? 

Answer: Yes, WhatsApp Business API can be used for marketing campaigns, sending notifications, and promoting products or services. However, it's important to comply with WhatsApp's guidelines and ensure that you have the necessary opt-in consent from customers before sending marketing messages.