Top 10 WhatsApp Business API & Shared Inbox Providers in United States - 2024 Edition

WhatsApp Business API is a powerful tool that enables businesses in the United States to communicate with their customers seamlessly. It allows businesses to send and receive bulk WhatsApp messages in real-time, enhancing customer communication and experience. Whether you're a small business owner or part of a larger company, the WhatsApp Business API can be customized to fit your needs. In this article, we'll be exploring the top 10 WhatsApp Business API providers in the United States that offer robust features, integrations, and affordable pricing plans.

What is WhatsApp Business API

A WhatsApp Business API is an application program interface allowing businesses to receive and send bulk WhatsApp messages in real-time seamlessly. It is designed to help businesses communicate with their customers in a more efficient and personalized way, using features such as interactive automated messages and quick replies. 

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In a nutshell, WhatsApp Business API is a robust solution that enables businesses to personalize their customer communication flows and provide a better customer experience. Whether you're a small business owner or part of a larger company, the WhatsApp Business API can be customized to fit your needs.

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Wanna know about WhatsApp Business API in detail? Here is your 2024 Ultimate Guide to WhatsApp Business API - Click Here to Read

Features of WhatsApp Business API

WhatsApp Business API comes with several features that can enhance your customer communication and experience. These features include:

• A cloud-based shared team inbox for a comprehensive overview of customer interactions.
• Role-based access control to define team roles and communication flow authorities.
• Unlimited WhatsApp broadcast messaging with personalized messages and call-to-action buttons.
• Broadcast analytics report for real-time performance metrics.
• WhatsApp automation with AI-powered chatbots and auto-replies.
• Easy native integration with popular tools such as Zoho, Shopify, Google Sheets, and WooCommerce.

Benefits of WhatsApp Business API

Here are some of the benefits of using WhatsApp Business API for your business in the United States:

• Enhanced customer support: With instant auto-responses, multilingual support, automated replies for frequently asked questions, scheduling appointments, payment reminders, and 24/7 support, businesses can provide exceptional customer service.
• Improved marketing efforts: Businesses can build a strong brand identity, connect with customers globally, and send effective messages with clickable buttons.
• Privacy and security: WhatsApp Business API ensures user privacy with end-to-end encryption.
• Personalized communication: Businesses can send personalized communication to customers, integrate with CRM, and send automated notifications.
• Best platform for 2-way communication: WhatsApp Business API offers real-time communication with customers to improve engagement.

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Top 10 Official WhatsApp Business API Solution Providers in the United States

1. DoubleTick

Sell products 7x faster using WhatsApp Business API on mobile

DoubleTick is WhatsApp 3.0 designed to empower your sales team to sell more in less time. It's one of the best WhatsApp CRM and MarCom tools that comes with premium WhatsApp API features such as a cloud-based shared team inbox, unlimited WhatsApp broadcast messaging, dynamic catalogue sharing, an advanced Chatbot, and much more. An all-in-one solution, DoubleTick has everything that you've been looking for in a salesforce tool. 

Pros:

• Bulk broadcast your messages and catalogue to unlimited saved and unsaved contacts.
• Automate WhatsApp marketing by scheduling your broadcast messages.
• Stay on top of your WhatsApp marketing campaign with real-time analytics and detailed reports to track your metrics and fine-tune your approach.
• Single WhatsApp number for your entire company with a cloud-based team inbox and role-based access.
• End-to-end automated catalogue sharing and order booking via AI-Powered Commerce BOT.
• WhatsApp automation via AI-powered active chatbot that can answer customers’ queries, send automated anniversaries & birthday wishes, abandoned cart notifications, pending balance reminders, bills and all kinds of alerts to customers.
• Choose your favourite tools such as Shopify, Zapier, WooCommerce etc. and integrate them with DoubleTick in just a few clicks.
• Super intuitive, easy to use and mobile-friendly.
  
• 24/7 Customer support is available on call, WhatsApp or email.

DoubleTick is revolutionizing the way businesses use WhatsApp API with its innovative mobile-focused platform, allowing you to manage your business on the go.

Cons:

- Due to the mobile-first approach, the product is optimised to perform best on mobile devices. 

Apart from this, there are no downsides. Please let us know if you encounter any issues.

Free Trial

Yes, we do offer a demo account that you can play with. Download the DoubleTick App to test with a demo account.

Pricing

Click here to check out our pricing plans or book a FREE demo with us to know more about the product and its features. 

2. Infobip

Infobip is a popular WhatsApp Business API provider that offers a comprehensive customer engagement platform. Their solution boasts numerous advantages, including a wide range of features, easy-to-use platform, excellent customer support, and high-quality message delivery.

Pros:

• User-friendly interface
• A wide range of features, including automation, chatbots, and two-way messaging
• Excellent customer support
• High-quality message delivery

Cons:

• Higher pricing compared to other providers
• No free trial available

Pricing: Custom pricing based on business needs.

3. 360dialog

360dialog is a comprehensive messaging iPaaS solution and an official WhatsApp Business solution provider. It offers complete WhatsApp Business API solutions through its web app, suitable for businesses of all sizes, industries, and sectors. This WhatsApp marketing platform integrates analytics and ROI tracking, team inboxes, CRM integration, marketing automation and sales intelligence in a single solution.

Pros:

• Efficient onboarding process, allowing you to set up an account in just 10 minutes.
• 100% message delivery rate.
• Free WhatsApp green tick verification.
• Easy integration of WhatsApp Chatbot.
• The API can be seamlessly integrated with various applications and CRM systems.
• Offers cost-effective pricing with a flat fee structure.

Cons:

• 360dialog does not offer 24/7 support and customer assistance can only be accessed via email.
• There are no real-time session reports available.
• It requires ongoing attention and support from the development team.
• One has to pay monthly charges for dedicated Regional Hosting.
• Levy message markup cost.

Free Trial

Yes, you can create a free WhatsApp Business API account in 360dialog without any credit card.

Pricing

360dialog offers 3 plans that are charged Monthly. The "API Only" plan will cost you 49 €/ month, which is best suited for businesses who want to get access to the API only and have an in-house team to develop the platform. Please note, with this plan you'll get Standard community support only. The "Professional" plan will cost you 99 €/ month, which is suited for small businesses. With this plan, you can send unlimited WhatsApp Session Messages or Conversations with Premium customer support. For the "Enterprise" plan, you'll have to pay > 200 €. This plan is best suited for large businesses. For custom integration, you'll have to connect with their customer support.

4. MessageBird

MessageBird is a global WhatsApp Business API provider that offers a powerful and reliable platform for businesses. Their solution comes with several benefits, such as a wide range of features, easy-to-use platform, and excellent customer support.

Pros:

• A wide range of features, including automation, chatbots, and two-way messaging
• Easy-to-use platform
• Excellent customer support

Cons:

• Higher pricing compared to other providers
• No free trial available

Pricing: Custom pricing based on business needs.

5. Kommunicate

Kommunicate is a trusted WhatsApp Business API provider that offers a comprehensive platform for businesses. Their solution comes with several advantages, such as a user-friendly interface, a wide range of features, and multilingual support.

Pros:

• User-friendly interface
• A wide range of features, including automation, chatbots, and two-way messaging
• Multilingual support

Cons:

• Limited integrations compared to other providers
• No free trial available

Pricing: Starting at $29/month, with a free trial available.

6. Sendinblue

Sendinblue is a reputable WhatsApp Business API provider that offers an all-in-one marketing platform. Their solution comes with several advantages, such as extensive automation capabilities, multichannel messaging, and advanced reporting.

Pros:

• All-in-one marketing platform
• Extensive automation capabilities
• Multichannel messaging
• Advanced reporting

Cons:

• Limited WhatsApp-specific features compared to other providers
• No free trial available

Pricing: Starting at $25/month, with a free plan available.

7. Vonage

Vonage is a global communication provider that offers a comprehensive platform for businesses, including WhatsApp Business API. Their solution comes with several advantages, such as a customizable API, high-quality message delivery, and excellent customer support.

Pros:

• Customizable API
• High-quality message delivery
• Excellent customer support

Cons:

• Higher pricing compared to other providers
• No free trial available

Pricing: Custom pricing based on business needs.

8. Clickatell

Clickatell is a reliable WhatsApp Business API provider that offers a simple and efficient platform for businesses to communicate with customers. Their solution comes with several benefits, such as affordable pricing plans, a wide range of features, and multilingual support.

Pros:

• Affordable pricing plans
• A wide range of features, including automation, chatbots, and two-way messaging
• Multilingual support

Cons:

• Limited integrations compared to other providers
• No free trial available

Pricing: Starting at $0.005/message, with a pay-as-you-go model.

9. MessageWhiz

MessageWhiz is a trusted WhatsApp Business API provider that offers a comprehensive platform for businesses. Their solution comes with several advantages, such as a wide range of features, easy-to-use platform, and excellent customer support.

Pros:

• A wide range of features, including automation, chatbots, and two-way messaging
• Easy-to-use platform
• Excellent customer support

Cons:

• Higher pricing compared to other providers
• No free trial available

Pricing: Custom pricing based on business needs.

10. Twilio

Twilio is a global leader in communication APIs, including WhatsApp Business API. Their solution offers a powerful and customizable API, a wide range of features, high-quality message delivery, excellent customer support, and dedicated account managers.

Pros:

• Customizable API
• A wide range of features, including automation, chatbots, and two-way messaging
• High-quality message delivery
• Excellent customer support

Cons:

• Higher pricing compared to other providers

Pricing: Custom pricing based on business needs.

Note:

The pricing information for these service providers may be subject to change over time. Therefore, we recommend checking their respective websites for the most up-to-date and accurate information.

How to Choose the Right WhatsApp Business API Provider for Your Business?

Choosing the right WhatsApp Business API provider for your business is crucial for effective communication with your customers. Here are some tips to help you make the right choice:

1. Consider your business requirements: Every business has unique communication needs, so consider your business requirements and choose a provider that can meet those needs.
2. Pricing: Consider the pricing plans of different providers and choose the one that fits your budget.
3. Customer support: Good customer support is essential for effective communication, so choose a provider that offers excellent customer support.
4. Features and integrations: Look for a provider that offers a wide range of features and integrations that can help streamline your communication and make it more efficient.
5. Reviews from other businesses: Check reviews from other businesses that have used the provider's services to get an idea of their experience.

How to Get WhatsApp Business API?

There are two ways through which you can get WhatsApp Business API:

1. Direct sign-up from Meta
2. Through a solution provider such as DoubleTick

Directly from Meta

You can directly apply for the official WhatsApp Business API from Meta but going down this path isn’t particularly efficient. If you're a mid-scale company you'd need a developer to set up the API which is too labour-intensive and technically challenging.

Through a Solution Provider

​A solution provider will get quick approval and can swiftly set up the WhatsApp Business API platform for you. For instance, with DoubleTick, the process takes between two to three days. With DoubleTick the possibilities to scale your business is endless. 

How to Get DoubleTick

Kindly email us at grow@quicksell.co or Click Below to get a FREE DEMO to know about our product offering, features and pricing plans.

Now transform WhatsApp into the ultimate sales engine to delight customers and drive revenue with DoubleTick!

Why DoubleTick?

​If you're looking for the best MarCom tool that can send unlimited messages to your customers on WhatsApp without getting blocked then DoubleTick is the best business solution for you. Here are a few of the top reasons to sign up with DoubleTick WhatsApp Business API.  

1. Bulk broadcast your messages and catalogue to unlimited saved and unsaved contacts.
2. Automate WhatsApp marketing by scheduling your broadcast messages.
3. Detailed broadcast analytics report to track your WhatsApp marketing campaign metrics in real time.
4. Single WhatsApp number for your entire company with a cloud-based team inbox and role-based access.
5. End-to-end automated catalogue sharing and order booking via AI-Powered Commerce BOT.
6. WhatsApp Automation via AI-powered active chatbot that can answer customers’ queries, send automated anniversaries & birthday wishes, abandoned cart notifications, pending balance reminders, bills and all kinds of alerts to customers.
7. Choose your favourite tools such as Shopify, Zapier, Google Sheets, WooCommerce etc. and integrate them with DoubleTick in just a few clicks.
8. Super intuitive, easy to use and mobile-friendly.
   
9. 24/7 Customer support is available via call, WhatsApp or email.

Read more about DoubleTick here - What is DoubleTick and How This Could Be Your Greatest WhatsApp Marketing and Sales Tool 

Getting WhatsApp Business API in 5 Minutes

It only takes 5 minutes to sign up for WhatsApp Business API via DoubleTick. If your Meta Business Manager is verified, you can get started with DoubleTick within 5 minutes. If however, you need help with Meta Business Manager verification then the process would take around 3 days to a week depending on how ready you are with your documents as well as the response time from Meta. You will receive a confirmation email once the account is set up. 

You need to follow the below steps to access the DoubleTick WhatsApp Business API:

1. Get a phone number that does not have an existing WhatsApp account.
2. Sign up for a WhatsApp API provider, such as DoubleTick.
3. Complete Facebook Business verification.

After completion of these steps, you will be able to use all the functionalities of WhatsApp Business APIs on the DoubleTick dashboard.

Requisites to Apply for DoubleTick WhatsApp Business API

You need:

• A Facebook Business Manager account
• A verified business
• A WhatsApp business account
• A fresh phone number
• A Line of Credit for your WhatsApp business account
• A command line tool such as Terminal or an app like Postman that can perform URL requests (Not needed if applied via DoubleTick)

We'd also need at least two documents from the below list to verify the business:

• Business bank statement
• Business License
• Certificate of incorporation
• Goods and services tax registration certificate (GST)
• Permanent account number card (PAN)
• Shop establishment certificate
• Udyog Aadhar / MSME Certificate
• Utility bill

We can't onboard you if the above documents are not available.

Note: 

• You'll have to get a new phone number for your WhatsApp Business API account as you can't use this further for your personal use.
• You can also use your existing phone number for your WhatsApp Business API account but all your data will be erased and you'll not be able to use it for your personal use any further.

Wrapping Up!

In conclusion, WhatsApp Business API is a powerful tool that enables businesses in the United States to communicate with their customers seamlessly. With the right provider, you can take advantage of the numerous benefits that WhatsApp Business API has to offer. The top 10 WhatsApp Business API providers listed in this article offer a range of features, pricing plans, and customer support to meet the communication needs of businesses in the United States. Choose the provider that best fits your requirements, and start streamlining your customer communication today.

Also Read: 
Top 10 WhatsApp Business API & Shared Inbox Providers in India - 2024 Edition

Frequently Asked Questions

Q1. Can I use WhatsApp Business API for marketing in the United States?
A1. Yes, businesses can use WhatsApp Business API for marketing in the United States, provided they follow WhatsApp's terms and conditions and spam policies.

Q2. How do I integrate WhatsApp Business API with my CRM?
A2. Most WhatsApp Business API providers offer easy native integration with popular CRM tools such as Zoho, Shopify, and WooCommerce.

Q3. What is the pricing for WhatsApp Business API in the United States?
A3. Pricing for WhatsApp Business API varies among providers, with some offering a pay-as-you-go model, while others have custom pricing based on business needs.

Q4. Can I send multimedia messages through WhatsApp Business API?
A4. Yes, WhatsApp Business API allows businesses to send multimedia messages such as images, videos, and audio files.

Q5. Is WhatsApp Business API secure in the United States?
A5. Yes, WhatsApp Business API ensures user privacy with end-to-end encryption.

Q6. Can I automate my customer communication with WhatsApp Business API?
A6. Yes, WhatsApp Business API allows businesses to automate their customer communication with chatbots and auto-replies.

Q7. What kind of customer support do WhatsApp Business API providers offer?
A7. Most WhatsApp Business API providers offer excellent customer support, including 24/7 support, account managers, and extensive documentation.

Q8. Can I get a free trial of WhatsApp Business API?
A8. Some WhatsApp Business API providers offer a free trial, while others do not.

Q9. How do I set up WhatsApp Business API for my business in the United States?
A9. To set up WhatsApp Business API for your business in the United States, you need to sign up with a WhatsApp Business API provider, get verified by WhatsApp, and integrate the API with your communication channels.

Q10. Can I use WhatsApp Business API for customer service in the United States?
A10. Yes, businesses can use WhatsApp Business API for customer service in the United States, provided they have a verified WhatsApp Business account and follow WhatsApp's terms and conditions.