Top 10 WhatsApp Business API & Shared Inbox Providers in Brazil - 2024 Edition

With over 2.4+ billion active users, WhatsApp is one of the most popular messaging apps worldwide. It's no surprise that many businesses in Brazil have adopted the WhatsApp Business API to communicate with their customers and enhance their customer experience. However, finding the right WhatsApp Business API solution provider can be a daunting task, given the numerous options available in the market. In this blog post, we have compiled a list of the top 10 WhatsApp Business API solution providers in Brazil. These providers offer exceptional services to help you optimize your business communication and provide seamless customer experiences. 

We'll delve into the pros and cons of each provider and provide details on their free trial options, pricing, and customer support. This comprehensive guide will help you make an informed decision and choose the best WhatsApp Business API solution provider for your business needs. So, whether you're a small startup or a large corporation, read on to discover the top WhatsApp Business API providers in Brazil and take advantage of their free trial offers, competitive pricing, and excellent customer support.

So, let's dive in and explore the best WhatsApp Business API solution providers in Brazil!

What is WhatsApp Business API

A WhatsApp Business API is an application program interface allowing businesses to receive and send bulk WhatsApp messages in real-time seamlessly. It is designed to help businesses communicate with their customers in a more efficient and personalized way, using features such as interactive automated messages and quick replies. 

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In a nutshell, WhatsApp Business API is a robust solution that enables businesses to personalize their customer communication flows and provide a better customer experience. Whether you're a small business owner or part of a larger company, the WhatsApp Business API can be customized to fit your needs.

Wanna know about WhatsApp Business API in detail? Here is your 2024 Ultimate Guide to WhatsApp Business API - Click Here to Read

Features of WhatsApp Business API

WhatsApp Business API empowers businesses with an extensive range of features to efficiently handle their customer communication. These features include:

• Cloud-based shared team inbox for a comprehensive overview of customer interactions.
• Role-based access control to define team roles and communication flow authorities.
• Unlimited WhatsApp broadcast messaging with personalized messages and call-to-action buttons.
• Broadcast analytics report for real-time performance metrics.
• WhatsApp automation with AI-powered chatbots and auto-replies.
• Easy native integration with popular tools such as Zapier, WooCommerce and so on.

Also Read: 
How To Get a Verified Green Tick Badge on WhatsApp - A Step-by-Step Guide

Benefits of WhatsApp Business API

Here are the key benefits of using WhatsApp Business API:

• Unmatched Customer Support: Provides instant auto-responses, multilingual support, automated replies for frequently asked questions, scheduling appointments, payment reminders, and 24/7 support.
• Enhanced Marketing Efforts: Offers a powerful and secure platform for business conversations, builds a strong brand identity, connects with customers globally, and sends effective messages with clickable buttons.
• Privacy and Security: Ensures user privacy with end-to-end encryption.
• Personalized Communication: Enables sending personalized communication to customers, integrating with CRM, and sending automated notifications.
• Best Platform for 2-way Communication: Offers real-time communication with customers to improve engagement.

Now that you have a good understanding of the basics and advantages of WhatsApp Business API, let's move on to introducing the top 10 solution providers of WhatsApp Business API in Brazil

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Top 10 Official WhatsApp Business API Solution Providers in Brazil

1. DoubleTick

Sell products 7x faster using WhatsApp Business API on mobile

DoubleTick is WhatsApp 3.0 designed to empower your sales team to sell more in less time. It's one of the best WhatsApp CRM and MarCom tools that comes with premium WhatsApp API features such as a cloud-based shared team inbox, unlimited WhatsApp broadcast messaging, dynamic catalogue sharing, an advanced Chatbot, and much more. An all-in-one solution, DoubleTick has everything that you've been looking for in a salesforce tool. 

Pros:

• Bulk broadcast your messages and catalogue to unlimited saved and unsaved contacts.
• Automate WhatsApp marketing by scheduling your broadcast messages.
• Stay on top of your WhatsApp marketing campaign with real-time analytics and detailed reports to track your metrics and fine-tune your approach.
• Single WhatsApp number for your entire company with a cloud-based team inbox and role-based access.
• End-to-end automated catalogue sharing and order booking via AI-Powered Commerce BOT.
• WhatsApp automation via AI-powered active chatbot that can answer customers’ queries, send automated anniversaries & birthday wishes, abandoned cart notifications, pending balance reminders, bills and all kinds of alerts to customers.
• Choose your favourite tools such as Zapier, WooCommerce etc. and integrate them with DoubleTick in just a few clicks.
• Super intuitive, easy to use and mobile-friendly.
• 24/7 Customer support is available on call, WhatsApp or email.

DoubleTick is revolutionizing the way businesses use WhatsApp API with its innovative mobile-focused platform, allowing you to manage your business on the go.

Cons:

Due to the mobile-first approach, the product is optimised to perform best on mobile devices. 

Apart from this, there are no downsides. Please let us know if you encounter any issues.

Free Trial

DoubleTick doesn't offer a Free Trial. However, one can opt for a monthly subscription to experience DoubleTick.

Pricing

Click here to check out our pricing plans or book a FREE demo with us to know more about the product and its features. 

2. Zenvia 

Zenvia is a leading WhatsApp Business API solution provider in Brazil, offering a comprehensive platform for businesses to automate communication, manage customer interactions, and scale their messaging capabilities.

Pros:

• Zenvia's platform is user-friendly and includes an intuitive drag-and-drop chatbot builder that simplifies the creation of conversational flows.
• Integration with popular CRM systems and other business tools is seamless and efficient.
• Zenvia offers an extensive library of pre-built chatbot templates, speeding up deployment and reducing development time.
• The platform provides robust analytics and reporting tools, enabling businesses to track key metrics and optimize their customer support strategies.

Cons:

• Limited customization options may not cater to businesses with specific requirements.
• Some users have reported occasional delays in receiving messages or notifications.
• Limited support for multi-language functionality.
• Pricing might be relatively high for small businesses or startups.

Free Trial

Zenvia offers a 30-day free trial that allows users to explore the platform's features and capabilities.

Pricing

Zenvia's pricing is custom and available upon request. Contact their sales team for a tailored pricing plan based on your specific requirements.

3. Take Blip

Take Blip is a robust WhatsApp Business API solution provider in Brazil, specializing in helping businesses create, deploy, and manage intelligent chatbots for seamless customer engagement.

Pros:

• Offers a comprehensive suite of tools, including chatbot building, management, and analytics.
• Integration with various CRM systems, business tools, and popular messaging channels.
• Supports multiple languages, making it suitable for businesses with international customers.
• Take Blip provides a strong developer community and extensive documentation, making it easier for businesses to build and deploy chatbots.

Cons:

• Some users have reported occasional platform downtimes or technical issues.
• Advanced customization options may require technical expertise or developer assistance.
• Limited pre-built chatbot templates are available, which may increase development time.
• No in-built option for Green Tick verification.

Free Trial

Take Blip offers a free trial with limited features, allowing users to test the platform before committing to a paid plan.

Pricing

Pricing details for Take Blip are available upon request. Contact their sales team to get a customized quote based on your business needs.

4. Inbenta 

Inbenta is a renowned WhatsApp Business API solution provider in Brazil that focuses on providing businesses with AI-driven customer support solutions, including chatbots and knowledge management tools.

Pros:

• Advanced natural language processing (NLP) technology ensures better understanding and interpretation of user queries.
• Seamless integration with CRM systems and other business tools.
• Inbenta's platform offers a wide range of customization options and pre-built templates.
• Extensive analytics and reporting features provide actionable insights for optimizing customer support strategies.

Cons:

• The platform's interface may be complex for users without technical expertise.
• Some users have reported occasional slow response times or connectivity issues.
• Limited multi-language support.
• Pricing may be on the higher side for small businesses or startups.

Free Trial

Inbenta offers a free trial for users to evaluate the platform and its features.

Pricing

Inbenta's pricing is available upon request. Contact their sales team for a customized quote based on your specific requirements.

5. ChatCompose

ChatCompose is a versatile WhatsApp Business API solution provider in Brazil, enabling businesses to design, deploy, and manage AI chatbots for enhanced customer support and engagement.

Pros:

• Easy-to-use chatbot builder with drag-and-drop functionality, allowing quick chatbot creation and deployment.
• Supports integration with a variety of CRM systems, business tools, and popular messaging platforms.
• Provides an array of pre-built chatbot templates, reducing development time and catering to different business needs.
• Offers comprehensive analytics and reporting tools to track performance metrics and optimize customer support strategies.

Cons:

• Limited customization options may not fully cater to businesses with specific requirements.
• Some users have reported occasional delays in receiving messages or notifications.
• Limited support for multi-language functionality.
• Pricing may be relatively high for small businesses or startups.

Free Trial

ChatCompose offers a 14-day free trial, allowing users to explore the platform's features and capabilities before upgrading to a paid plan

Pricing

ChatCompose provides multiple subscription plans starting from $15/month. Contact their sales team for more details and tailored pricing based on your business needs.

6. Infobip

Infobip is a global communications platform that offers a powerful WhatsApp Business API solution for businesses in Brazil, focusing on enhancing customer engagement and support through AI chatbots and automation.

Pros:

• Seamless integration with popular CRM systems, business tools, and messaging channels.
• Offers a user-friendly chatbot builder, making it easy to create and deploy chatbots without technical expertise.
• Infobip provides a comprehensive set of tools for tracking analytics and measuring chatbot performance.
• The platform supports multiple languages, making it suitable for businesses with an international customer base.

Cons:

• Advanced customization options may require developer assistance or additional technical expertise.
• Pricing may be relatively high for small businesses or startups.
• Limited pre-built chatbot templates, which may increase development time.
• Some users have reported occasional platform downtimes or technical issues.

Free Trial

Infobip offers a free trial for users to evaluate the platform's features and capabilities before committing to a paid plan.

Pricing

Infobip's pricing is available upon request. Contact their sales team for a customized quote based on your specific requirements.

7. Rocket.Chat 

Rocket.Chat is a Brazil-based open-source communication platform that provides a reliable WhatsApp Business API solution, enabling businesses to create and manage AI chatbots for improved customer engagement and support.

Pros:

• Highly customizable and flexible platform, allowing businesses to tailor their chatbot to their unique needs.
• Supports integration with a wide range of CRM systems, business tools, and messaging platforms.
• Provides a strong developer community and extensive documentation, making it easier to build and deploy chatbots.
• Offers comprehensive analytics and reporting tools to optimize customer support strategies.

Cons:

• The platform may require technical expertise or developer assistance for advanced customization.
• Limited pre-built chatbot templates, which may increase development time.
• Occasional platform downtimes or technical issues reported by some users.
• No in-built option for Green Tick verification.

Free Trial

Rocket.Chat offers a free trial to evaluate the platform and its features before upgrading to a paid plan.

Pricing

Rocket.Chat provides multiple subscription plans starting from $3/user/month. Contact their sales team for more details and tailored pricing based on your business needs.

8. 360Dialog

360Dialog is a powerful WhatsApp Business API solution provider in Brazil that helps businesses automate communication, streamline customer support, and boost engagement through AI-powered chatbots and automation tools.

Pros:

• Easy-to-use interface and chatbot builder, making it simple for businesses to create and deploy chatbots.
• Seamless integration with popular CRM systems, business tools, and messaging platforms.
• Offers a range of pre-built chatbot templates to cater to various business needs and reduce development time.
• Provides comprehensive analytics and reporting tools to track key metrics and optimize customer support strategies.

Cons:

• Advanced customization options may require additional technical expertise or developer assistance.
• Limited support for multi-language functionality.
• Some users have reported occasional delays in receiving messages or notifications.
• Pricing might be relatively high for small businesses or startups.

Free Trial

360Dialog offers a free trial, allowing users to explore the platform's features and capabilities before committing to a paid plan.

Pricing

360Dialog's pricing is available upon request. Contact their sales team for a customized quote based on your specific requirements.

9. Smooch

Smooch (now part of Zendesk) is a renowned WhatsApp Business API solution provider in Brazil, offering businesses a comprehensive platform to create, manage, and deploy AI chatbots for seamless customer engagement and support.

Pros:

• Seamless integration with popular CRM systems, business tools, and messaging platforms.
• Intuitive chatbot builder and user-friendly interface, making it easy to create and deploy chatbots without technical expertise.
• Offers extensive analytics and reporting tools to track key metrics and optimize customer support strategies.
• Supports multiple languages, making it suitable for businesses with an international customer base.

Cons:

• Advanced customization options may require technical expertise or developer assistance.
• Limited pre-built chatbot templates are available, which may increase development time.
• Some users have reported occasional slow response times or connectivity issues.
• Pricing might be relatively high for small businesses or startups.

Free Trial

Smooch offers a free trial for users to evaluate the platform and its features before committing to a paid plan.

Pricing

Smooch's pricing is available upon request. Contact their sales team for a customized quote based on your specific requirements.

10. BotStar

BotStar is a versatile WhatsApp Business API solution provider in Brazil that enables businesses to design, deploy, and manage AI chatbots for improved customer support and engagement.

Pros:

• User-friendly chatbot builder with drag-and-drop functionality, allowing for quick chatbot creation and deployment.
• Supports integration with a variety of CRM systems, business tools, and popular messaging platforms.
• Offers a range of pre-built chatbot templates, catering to different business needs and reducing development time.
• Provides comprehensive analytics and reporting tools to track performance metrics and optimize customer support strategies.

Cons:

• Limited customization options may not fully cater to businesses with specific requirements.
• Some users have reported occasional delays in receiving messages or notifications.
• Limited support for multi-language functionality.
• Pricing may be relatively high for small businesses or startups.

Free Trial

BotStar offers a 14-day free trial, allowing users to explore the platform's features and capabilities before upgrading to a paid plan.

Pricing

BotStar provides multiple subscription plans starting from $10/month. Contact their sales team for more details and tailored pricing based on your business needs.

Note:
The pricing information for these service providers may be subject to change over time. Therefore, we recommend checking their respective websites for the most up-to-date and accurate information.

How to Select the Ideal WhatsApp Business API Solution Partner

Selecting the ideal WhatsApp Business API solution partner can be challenging. However, we're here to help! We've put together a list of 10 crucial factors to keep in mind when searching for the perfect partner. Just remember these points, and you'll be well-equipped to find the right match for your business.

1. Begin by clearly outlining your marketing objectives.
2. Determine which features are essential for your business and ensure they are offered.
3. Test the user interface, assess compatibility, and evaluate overall performance.
4. Look into the extent of 3rd party software and CRM integration options.
5. Examine the subscription plans, terms and conditions, and any additional costs for messages.
6. Research the solution provider's market standing and expertise in the industry.
7. Assess the onboarding and implementation procedures.
8. Arrange a demo to gain a deeper understanding of the solution.
9. Investigate whether there are customization options to cater to your unique needs.
10. Lastly, inquire about the quality and availability of customer support.

How to Get WhatsApp Business API?

There are two ways through which you can get WhatsApp Business API:

1. Direct sign-up from Meta
2. Through a solution provider such as DoubleTick

Directly from Meta

You can directly apply for the official WhatsApp Business API from Meta but going down this path isn’t particularly efficient. If you're a mid-scale company you'd need a developer to set up the API which is too labour-intensive and technically challenging.

Through a Solution Provider

A solution provider will get quick approval and can swiftly set up the WhatsApp Business API platform for you. For instance, with DoubleTick, the process takes between two to three days. With DoubleTick the possibilities to scale your business is endless. 

How to Get DoubleTick

Kindly email us at grow@quicksell.co or Click Below to get a FREE DEMO to know about our product offering, features and pricing plans.

Now transform WhatsApp into the ultimate sales engine to delight customers and drive revenue with DoubleTick!

Why DoubleTick?

If you're looking for the best MarCom tool that can send unlimited messages to your customers on WhatsApp without getting blocked then DoubleTick is the best business solution for you. Here are a few of the top reasons to sign up with DoubleTick WhatsApp Business API.  

• Bulk broadcast your messages and catalogue to unlimited saved and unsaved contacts.
• Automate WhatsApp marketing by scheduling your broadcast messages.
• Detailed broadcast analytics report to track your WhatsApp marketing campaign metrics in real-time.
• Single WhatsApp number for your entire company with a cloud-based team inbox and role-based access.
• End-to-end automated catalogue sharing and order booking via AI-Powered Commerce BOT.
• WhatsApp Automation via AI-powered active chatbot that can answer customers’ queries, send automated anniversaries & birthday wishes, abandoned cart notifications, pending balance reminders, bills and all kinds of alerts to customers.
• Choose your favourite tools such as Zapier, WooCommerce etc. and integrate them with DoubleTick in just a few clicks.
• Super intuitive, easy to use and mobile-friendly.
• 24/7 Customer support is available via call, WhatsApp or email.

Read more about DoubleTick here - What is DoubleTick and How This Could Be Your Greatest WhatsApp Marketing and Sales Tool 

Getting WhatsApp Business API in 5 Minutes

It only takes 5 minutes to sign up for WhatsApp Business API via DoubleTick. If your Meta Business Manager is verified, you can get started with DoubleTick within 5 minutes. If however, you need help with Meta Business Manager verification then the process would take around 3 days to a week depending on how ready you are with your documents as well as the response time from Meta. You will receive a confirmation email once the account is set up. 

You need to follow the below steps to access the DoubleTick WhatsApp Business API:

1. Get a phone number that does not have an existing WhatsApp account.
2. Sign up for a WhatsApp API provider, such as DoubleTick.
3. Complete Facebook Business verification.

After completion of these steps, you will be able to use all the functionalities of WhatsApp Business APIs on the DoubleTick dashboard.

Requisites to Apply for DoubleTick WhatsApp Business API

You need:

• A Facebook Business Manager account
• A verified business
• A WhatsApp business account
• A fresh phone number
• A Line of Credit for your WhatsApp business account
• A command line tool such as Terminal or an app like Postman that can perform URL requests (Not needed if applied via DoubleTick)

We'd also need at least two documents from the below list to verify the business:

• Business bank statement
• Business License
• Certificate of incorporation
• Goods and services tax registration certificate (GST)
• Permanent account number card (PAN)
• Shop establishment certificate
• Udyog Aadhar / MSME Certificate
• Utility bill

We can't onboard you if the above documents are not available.

Note: 

• You'll have to get a new phone number for your WhatsApp Business API account as you can't use this further for your personal use.
• You can also use your existing phone number for your WhatsApp Business API account but all your data will be erased and you'll not be able to use it for your personal use any further.

Wrapping Up!

Choosing the best WhatsApp Business API solution partner is crucial for enhancing your customer engagement and support, ultimately leading to increased customer satisfaction and business growth. By considering the factors mentioned above and carefully evaluating your options, you can find the ideal partner that aligns with your marketing goals and business needs. Remember, investing time and effort in choosing the right solution will pay off in the long run, ensuring a positive impact on your bottom line.

Frequently Asked Questions

Question: Does DoubleTick offer a free trial?

Answer: Yes, we do offer a demo account that you can play with. Download the DoubleTick App to test with a demo account.

Question: What’s DoubleTick’s pricing plan? 

Answer: Kindly email us at grow@quicksell.co or Click here to BOOK a FREE DEMO with us to learn about DoubleTick’s features and pricing plans.

Question: How many team members can I add to my DoubleTick account?

Answer: You can add unlimited team members to DoubleTick.

Question: In how many days will the DoubleTick setup be ready for my WhatsApp Business account?

Answer: If your Meta Business Manager is verified, you can get started with DoubleTick within 5 minutes. If however, you need help with Meta Business Manager verification then the process will take around 3 days to a week depending on how ready you are with your documents as well as the response time from Meta.

Question: Can I use my existing number for DoubleTick?

Answer: Yes, you can use your existing number with DoubleTick. However, we would recommend that you use a new number instead of using an existing one to ensure smooth operations for your business.

Question: Can I use my WhatsApp business app number and DoubleTick number at the same time?

Answer: No, at a time you can use only one account. Data from your WhatsApp business account will be erased once you switch to DoubleTick. 

Question: To how many customers can I shoot the broadcast messages?

Answer: There is no restriction. You can create unlimited broadcast groups and shoot messages to unlimited contacts. However, Meta might restrict you if a lot of customers mark your message as spam. The best practice is to enable the STOP bot on DoubleTick and send your templates with a STOP quick reply message so that people who are not interested in your communication can easily press STOP to get opted out instead of reporting your number as SPAM to WhatsApp.

Question: Can I automate and schedule broadcast messages?

Answer: You can automate WhatsApp messages and schedule broadcasts with DoubleTick.

Question: Does DoubleTick come with a bulk contact upload feature?

Answer: Yes, you can simply upload an excel file having contact details to the dashboard and shoot messages in bulk to unlimited customers. 

Question: How many devices does DoubleTick support?

Answer: An unlimited number of devices can be used with DoubleTick. However, access to the number of accounts will be based on your subscription.

Question: How much does a WhatsApp Business API solution cost? 

Answer: The cost of a WhatsApp Business API solution varies depending on the provider and the features offered. Some providers offer tiered pricing plans based on the number of messages, users, or specific features, while others may provide custom pricing based on your business needs.

Question: How to integrate a WhatsApp Business API solution with my CRM system? 

Answer: Integration of a WhatsApp Business API solution with your CRM system typically involves connecting the two platforms using APIs, webhooks, or third-party integration tools. The exact process will depend on the solution provider and your CRM system. It's essential to choose a WhatsApp Business API solution that offers seamless integration with popular CRM systems to ensure a smooth workflow, like DoubleTick. Our WABA platform can seamlessly integrate with any of your CRM or ERP system. 

Question: Are WhatsApp Business API solutions popular in Brazil? 

Answer: Yes, WhatsApp Business API solutions are popular in Brazil due to the widespread use of WhatsApp as a primary communication channel. Businesses leverage these solutions to engage with their customers and provide efficient customer support.

Question: What are some popular Brazil-based WhatsApp Business API solution providers? 

Answer: Some popular Brazil-based WhatsApp Business API solution providers include DoubleTick, Zenvia, Take Blip, Rocket.Chat, and 360Dialog. These providers cater to the local market and have a deep understanding of the unique needs of Brazilian businesses.

Question: Do Brazil-based WhatsApp Business API solutions support the Portuguese language? 

Answer: Yes, most Brazil-based WhatsApp Business API solution providers support the Portuguese language, catering to the needs of businesses that serve Portuguese-speaking customers.

Question: How do Brazil-based WhatsApp Business API solution providers handle data privacy and security? 

Answer: Brazil-based WhatsApp Business API solution providers are required to comply with local data privacy regulations such as the Lei Geral de Proteção de Dados (LGPD), which is similar to the EU's General Data Protection Regulation (GDPR). These providers must ensure that customer data is stored securely, processed lawfully, and protected from unauthorized access.

Question: Can I use international WhatsApp Business API solution providers in Brazil? 

Answer: Yes, you can use international WhatsApp Business API solution providers in Brazil, as long as they comply with local data privacy regulations and support the Portuguese language. However, it's essential to carefully evaluate their features, pricing, and customer support to ensure that they meet your specific business needs.