Top 10 WhatsApp Business API & Shared Team Inbox Providers in Vietnam - 2024 Edition

In the age of seamless communication, WhatsApp Business API has emerged as an essential tool for businesses in Vietnam. This powerful solution provides a unified platform for customer interaction, enabling companies to provide fast, personalized customer service. Combined with a shared team inbox, it allows multiple team members to manage and respond to customer inquiries simultaneously. This article lists the top 10 WhatsApp Business API and shared inbox providers in Vietnam, focusing on their unique features, pros, cons, pricing, and availability of free trials.

Without further ado, let's begin with a brief introduction to WhatsApp Business API.

What is WhatsApp Business API

A WhatsApp Business API is an application program interface allowing businesses to receive and send bulk WhatsApp messages in real-time seamlessly. It is designed to help businesses communicate with their customers in a more efficient and personalized way, using features such as interactive automated messages and quick replies. 

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In a nutshell, WhatsApp Business API is a robust solution that enables businesses to personalize their customer communication flows and provide a better customer experience. Whether you're a small business owner or part of a larger company, the WhatsApp Business API can be customized to fit your needs.

Wanna know about WhatsApp Business API in detail? Here is your 2024 Ultimate Guide to WhatsApp Business API - Click Here to Read

Features of WhatsApp Business API

The WhatsApp Business API equips businesses with a broad spectrum of features aimed at streamlining customer communication. Here's what you can look forward to:

Cloud-Based Team Inbox: Imagine overseeing all customer interactions from one unified, cloud-based platform. That's the power of a shared team inbox, ensuring no customer interaction goes unnoticed.
Role-based Access Control: In the intricate landscape of business communication, structure is key. With role-based access control, WhatsApp Business API helps orchestrate your workflow, providing each team member with clear-cut responsibilities.
Unlimited Broadcast Messaging: Break the chains of restricted outreach. WhatsApp Business API allows you to transmit personalized broadcasts to an unlimited audience, armed with enticing call-to-action buttons for heightened engagement.
Actionable Broadcast Analytics: Knowledge equals strength, and real-time performance insights can be a game-changer. WhatsApp Business API delivers detailed broadcast analytics, enabling you to assess impact and tweak your strategy.
AI Chatbots: Welcome to the future of automation. Employ AI-powered chatbots and auto-replies, allowing technology to handle routine tasks while your team zeroes in on core activities.
Seamless Tool Integrations: Imagine your favourite business tools working in perfect harmony. WhatsApp Business API enables direct integration with popular platforms like Zapier, Shopify, WooCommerce, Pabbly, and more, forming a powerhouse to supercharge your business operations.

Every facet of WhatsApp Business API is engineered with one goal - to make business communication more effective, efficient, and interactive. It's about revolutionizing the way you connect with your customers.

Benefits of WhatsApp Business API

Here are the primary benefits of using WhatsApp Business API:

Superior Customer Support: Redefine customer support with instant auto-responses, multilingual assistance, automated responses for common inquiries, appointment scheduling, and payment reminders. It's about providing superior assistance, anytime.
Elevated Marketing Approach: Leverage secure business conversations to fortify your brand identity and reach customers worldwide. With WhatsApp Business API, your messages don't just reach customers; they inspire action with clickable buttons.
Robust Privacy & Security: Trust is paramount in business, and WhatsApp Business API fosters it with a commitment to user privacy. With end-to-end encryption, assure your customers that their conversations remain confidential and secure.
Tailored Customer Engagement: Personalization fuels customer loyalty, and WhatsApp Business API is your vehicle to unlock it. By syncing with CRM and sending automated notifications, you can customize each interaction to align with your customer's needs and preferences.
Simplified Two-Way Communication: The digital age demands real-time engagement, and WhatsApp Business API delivers. It's about fostering meaningful dialogues that nurture customer relationships.

In a nutshell, WhatsApp Business API is more than a tool loaded with features; it's your passport to enhanced customer experiences, elevated marketing initiatives, and fluid two-way communication. It's about delivering messages that carry value.

Now that we've unravelled the core features and benefits of WhatsApp Business API, let's delve into the top 10 solution providers of WhatsApp Business API in Vietnam.

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Top 10 Official WhatsApp Business API Solution Providers in Vietnam

1. DoubleTick​

DoubleTick is WhatsApp 3.0 designed to empower your sales team to sell more in less time. It's one of the best WhatsApp CRM and MarCom tools that comes with premium WhatsApp API features such as a cloud-based shared team inbox, unlimited WhatsApp broadcast messaging, dynamic catalogue sharing, an advanced Chatbot, and much more. An all-in-one solution, DoubleTick has everything that you've been looking for in a salesforce tool. 

Pros:

• Bulk broadcast your messages and catalogue to unlimited saved and unsaved contacts.
• Automate WhatsApp marketing by scheduling your broadcast messages.
• Stay on top of your WhatsApp marketing campaign with real-time analytics and detailed reports to track your metrics and fine-tune your approach.
• Single WhatsApp number for your entire company with a cloud-based team inbox and role-based access.
• End-to-end automated catalogue sharing and order booking via AI-Powered Commerce BOT.
• WhatsApp automation via AI-powered active chatbot that can answer customers’ queries, send automated anniversaries & birthday wishes, abandoned cart notifications, pending balance reminders, bills and all kinds of alerts to customers.
• Choose your favourite tools such as Shopify, Zapier, WooCommerce etc. and integrate them with DoubleTick in just a few clicks.
• Super intuitive, easy to use and mobile-friendly.
  
• 24/7 Customer support is available on call, WhatsApp or email.

DoubleTick is revolutionizing the way businesses use WhatsApp API with its innovative mobile-focused platform, allowing you to manage your business on the go.

Cons:

- Due to the mobile-first approach, the product is optimised to perform best on mobile devices. 

Apart from this, there are no downsides. Please let us know if you encounter any issues.

Free Trial

Yes, we do offer a demo account that you can play with. Download the DoubleTick App to test with a demo account.

Pricing

Click here to check out our pricing plans or book a FREE demo with us to know more about the product and its features. 

2. Yalo

Yalo offers a robust platform that combines the power of conversational commerce with the WhatsApp Business API. Catering to enterprise clients, their solution is designed to enhance customer interaction through automation and personalization.

Pros:

• Offers a highly interactive chatbot
• Provides automation for common customer inquiries
• Supports multiple languages, including Vietnamese

Cons:

• Lacks phone support
• User interface could be more intuitive

Pricing: Starts at $500/month, with custom pricing for larger enterprises 

Free Trial: Available, contact Yalo for details

3. Twilio

Twilio's WhatsApp Business API solution is a favorite among businesses that require scalable and customizable options. Their API-first approach ensures flexibility, and their shared inbox solution offers streamlined communication management.

Pros:

• Offers scalable and customizable solutions
• Seamless integration with existing systems
• Provides programmable SMS for better reach

Cons:

• Technical expertise required for setup
• Limited pre-built automation templates

Pricing: Pay-as-you-go pricing starting at $0.005 per message 

Free Trial: Available, with $15 in free credits

4. Zenvia

Zenvia's platform enables businesses to build meaningful customer relationships using the WhatsApp Business API. They offer a shared inbox solution that enhances team collaboration and ensures quick responses to customer inquiries.

Pros:

• Strong emphasis on customer experience
• Offers Zenvia Chat, a unified platform for managing messages
• Provides a chat widget for websites

Cons:

• Lacks multilingual support
• Initial setup can be complex

Pricing: Starts at $100/month 

Free Trial: Available, contact Zenvia for details

5. MessageBird

MessageBird is a global cloud communications platform offering a WhatsApp Business API solution in Vietnam. Their platform supports two-way messaging, chatbot integration, and extensive system integration.

Pros:

• Reliable and feature-rich platform
• Chatbot integration
• Extensive system integration capabilities

Cons:

• Does not provide phone support
• Limited pre-built chatbot templates

Pricing: Custom pricing based on usage
Free Trial: Available, contact MessageBird for details

6. Infobip

Infobip is a global leader in omnichannel communication. Their WhatsApp Business API offering in Vietnam caters to enterprise clients, offering a unified inbox, powerful automation tools, and seamless integration with existing communication channels.

Pros:

• Omnichannel communication capabilities
• Advanced analytics and reporting
• Wide range of automation features

Cons:

• Initial setup can be complex
• Some features may require additional costs

Pricing: Custom pricing based on enterprise needs
Free Trial: Available, contact Infobip for a demo and trial options

7. Nexmo

Nexmo, a global digital communication platform, offers a powerful WhatsApp Business API solution in Vietnam. Their platform supports a wide range of features including messaging, voice, and video communication, enabling businesses to enhance their customer engagement strategies.

Pros:

• Wide range of communication features
• Global platform with local expertise
• Reliable performance

Cons:

• May require technical expertise for setup
• Some features may require additional costs

Pricing: Custom pricing based on enterprise needs
Free Trial: Available, contact Nexmo for details

8. Sirena

Sirena, a mobile sales solution provider, offers a robust WhatsApp Business API service in Vietnam. Their platform enables businesses to manage customer conversations, automate responses, and integrate with CRM systems seamlessly, providing an effective sales communication solution.

Pros:

• Focus on sales communication
• Seamless CRM integration
• Automation capabilities

Cons:

• May not be suitable for non-sales use cases
• Pricing may be higher compared to some competitors

Pricing: Custom pricing based on enterprise needs
Free Trial: Available, contact Sirena for details

9. Gupshup

Gupshup is a global conversational messaging platform that offers a WhatsApp Business API solution for enterprise clients in Vietnam. Their platform provides a range of features including chatbot integration, two-way messaging, and advanced analytics.

Pros:

• Conversational messaging expertise
• Chatbot integration and two-way messaging
• Advanced analytics and reporting

Cons:

• Limited pre-built automation templates
• Pricing may be higher compared to some competitors

Pricing: Custom pricing based on enterprise needs
Free Trial: Available, contact Gupshup for details

10. Kaleyra

Kaleyra is a global communication platform that offers a robust WhatsApp Business API solution in Vietnam. Their platform provides businesses with the tools to send notifications, manage customer support, and create targeted marketing campaigns.

Pros:

• Global communication platform
• Targeted marketing campaign features
• Multilingual support

Cons:

• Limited automation options
• Pricing may be higher compared to some competitors

Pricing: Custom pricing based on enterprise needs
Free Trial: Available, contact Kaleyra for details

Note:

The pricing information for these service providers may be subject to change over time. Therefore, we recommend checking their respective websites for the most up-to-date and accurate information.

How to Choose the Best WhatsApp Business API Solution Partner?

Navigating the terrain of selecting the perfect WhatsApp Business API solution partner can feel intimidating, but don't worry, we've got you covered! Here's a 10-point compass to direct your expedition and help you discover your business's ideal companion:

Remember, every business has its unique demands, so pace yourself as you explore and pick the WhatsApp Business API solution partner that complements your business to a tee.

1. Start your journey by outlining your marketing goals in unambiguous terms.
2. Spot the features that your business can't compromise on and ensure they're provided.
3. Test drive the user interface, scrutinize its compatibility, and gauge its performance.
4. Look out for opportunities to meld with third-party software and CRM systems.
5. Dig into the nitty-gritty of their subscription plans, terms and conditions, and any hidden charges in message markups.
6. Conduct some reconnaissance on the provider's reputation in the market and their level of expertise.
7. Evaluate the simplicity or complexity of their onboarding and implementation procedures.
8. Schedule a demo session to unearth more about their functionalities.
9. Check if the solution can be customized to sync with your unique business requirements.
10. Finally, don't overlook the quality and promptness of their customer support.

​Remember, every business has its unique demands, so pace yourself as you explore and pick the WhatsApp Business API solution partner that complements your business to a tee.

How to Get WhatsApp Business API?

There are two ways through which you can get WhatsApp Business API:

1. Direct sign-up from Meta
2. Through a solution provider such as DoubleTick

Directly from Meta

You can directly apply for the official WhatsApp Business API from Meta but going down this path isn’t particularly efficient. If you're a mid-scale company you'd need a developer to set up the API which is too labour-intensive and technically challenging.

Through a Solution Provider

A solution provider will get quick approval and can swiftly set up the WhatsApp Business API platform for you. For instance, with DoubleTick, the process takes between two to three days. With DoubleTick the possibilities to scale your business is endless. 

How to Get DoubleTick

Kindly email us at grow@quicksell.co or Click Below to get a FREE DEMO to know about our product offering, features and pricing plans.

Now transform WhatsApp into the ultimate sales engine to delight customers and drive revenue with DoubleTick!

Why DoubleTick?

If you're looking for the best MarCom tool that can send unlimited messages to your customers on WhatsApp without getting blocked then DoubleTick is the best business solution for you. Here are a few of the top reasons to sign up with DoubleTick WhatsApp Business API. 

1. Bulk broadcast your messages and catalogue to unlimited saved and unsaved contacts.
2. Automate WhatsApp marketing by scheduling your broadcast messages.
3. Detailed broadcast analytics report to track your WhatsApp marketing campaign metrics in real time.
4. Single WhatsApp number for your entire company with a cloud-based team inbox and role-based access.
5. End-to-end automated catalogue sharing and order booking via AI-Powered Commerce BOT.
6. WhatsApp Automation via AI-powered active chatbot that can answer customers’ queries, send automated anniversaries & birthday wishes, abandoned cart notifications, pending balance reminders, bills and all kinds of alerts to customers.
7. Choose your favourite tools such as Shopify, Zapier, Pabbly, Google Sheet, WooCommerce etc. and integrate them with DoubleTick in just a few clicks.
8. Super intuitive, easy to use and mobile-friendly.
9. 24/7 Customer support is available via call, WhatsApp or email.

​

Read more about DoubleTick here - What is DoubleTick and How This Could Be Your Greatest WhatsApp Marketing and Sales Tool

Getting WhatsApp Business API in 5 Minutes

It only takes 5 minutes to sign up for WhatsApp Business API via DoubleTick. If your Meta Business Manager is verified, you can get started with DoubleTick within 5 minutes. If however, you need help with Meta Business Manager verification then the process would take around 3 days to a week depending on how ready you are with your documents as well as the response time from Meta. You will receive a confirmation email once the account is set up. 

You need to follow the below steps to access the DoubleTick WhatsApp Business API:

1. Get a phone number that does not have an existing WhatsApp account.
2. Sign up for a WhatsApp API provider, such as DoubleTick.
3. Complete Facebook Business verification.
4. After completion of these steps, you will be able to use all the functionalities of WhatsApp Business APIs on the DoubleTick dashboard.

Requisites to Apply for DoubleTick WhatsApp Business API

You need:

• A Facebook Business Manager account
• A verified business
• A WhatsApp business account
• A fresh phone number
• A Line of Credit for your WhatsApp business account
• A command line tool such as Terminal or an app like Postman that can perform URL requests (Not needed if applied via DoubleTick)

We'd also need at least two documents from the below list to verify the business:

• Business bank statement
• Business License
• Certificate of incorporation
• Goods and services tax registration certificate (GST)
• Permanent account number card (PAN)
• Shop establishment certificate
• Udyog Aadhar / MSME Certificate
• Utility bill

We can't onboard you if the above documents are not available.

Note: 

• You'll have to get a new phone number for your WhatsApp Business API account as you can't use this further for your personal use.
• You can also use your existing phone number for your WhatsApp Business API account but all your data will be erased and you'll not be able to use it for your personal use any further.