Top 10 WhatsApp Business API & Shared Team Inbox Providers in the Philippines - 2024 Edition

In the digital age where instant and personalized communication is key, businesses in the Philippines are leveraging the power of WhatsApp Business API to take their customer interactions to new heights. Combined with a shared team inbox, it allows teams to manage customer conversations efficiently, thereby enhancing the customer experience. This article explores the top 10 WhatsApp Business API and shared inbox providers in the Philippines, diving deep into their unique features, advantages, and drawbacks, along with their pricing and free trial options.

What is WhatsApp Business API?

WhatsApp Business API is a powerful tool that allows businesses to engage with their customers directly through WhatsApp. It provides a reliable and scalable way to send unlimited messages, and notifications, and respond to customer inquiries directly on the platform used by over 2.5 billion people worldwide.

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In a nutshell, WhatsApp Business API is a robust solution that enables businesses to personalize their customer communication flows and provide a better customer experience. Whether you're a small business owner or part of a larger company, the WhatsApp Business API can be customized to fit your needs.

Wanna know about WhatsApp Business API in detail? Here is your 2024 Ultimate Guide to WhatsApp Business API - Click Here to Read

Features of WhatsApp Business API:

WhatsApp Business API boasts a myriad of features designed to streamline customer communication:

• Cloud-Based Shared Team Inbox: Manage all customer interactions from a unified, cloud-based platform.
• Role-Based Access Control: Maintain order in your communication by defining roles and responsibilities.
• Broadcast Messaging: Send personalized messages to an unlimited number of contacts.
• Insightful Broadcast Analytics: Gain real-time insights into your broadcast performance.
• Automated WhatsApp with AI-Powered Bots: Automate repetitive tasks with chatbots and auto-replies.
• Seamless Integrations: Integrate with popular platforms like Zapier, Shopify, and WooCommerce.

Benefits of WhatsApp Business API:

The benefits of using WhatsApp Business API are manifold:

• Unrivaled Customer Support: Provide round-the-clock, quality assistance to your customers.
• Elevating Your Marketing Strategy: Engage customers worldwide with secure business conversations.
• Uncompromised Privacy and Robust Security: Assure your customers of their privacy with end-to-end encryption.
• Personalized Customer Interaction: Customize each interaction to resonate with your customer's needs.
• Two-Way Communication: Engage customers in meaningful, real-time conversations.

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Top 10 Official WhatsApp Business API Solution Providers in the Philippines

1. DoubleTick​

DoubleTick is WhatsApp 3.0 designed to empower your sales team to sell more in less time. It's one of the best WhatsApp CRM and MarCom tools that comes with premium WhatsApp API features such as a cloud-based shared team inbox, unlimited WhatsApp broadcast messaging, dynamic catalogue sharing, an advanced Chatbot, and much more. An all-in-one solution, DoubleTick has everything that you've been looking for in a salesforce tool. 

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Pros:

• Bulk broadcast your messages and catalogue to unlimited saved and unsaved contacts.
• Automate WhatsApp marketing by scheduling your broadcast messages.
• Stay on top of your WhatsApp marketing campaign with real-time analytics and detailed reports to track your metrics and fine-tune your approach.
• Single WhatsApp number for your entire company with a cloud-based team inbox and role-based access.
• End-to-end automated catalogue sharing and order booking via AI-Powered Commerce BOT.
• WhatsApp automation via AI-powered active chatbot that can answer customers’ queries, send automated anniversaries & birthday wishes, abandoned cart notifications, pending balance reminders, bills and all kinds of alerts to customers.
• Choose your favourite tools such as Shopify, Zapier, WooCommerce etc. and integrate them with DoubleTick in just a few clicks.
• Super intuitive, easy to use and mobile-friendly.
  
• 24/7 Customer support is available on call, WhatsApp or email.

DoubleTick is revolutionizing the way businesses use WhatsApp API with its innovative mobile-focused platform, allowing you to manage your business on the go.

Cons:

- Due to the mobile-first approach, the product is optimised to perform best on mobile devices. 

Apart from this, there are no downsides. Please let us know if you encounter any issues.

Free Trial

Yes, we do offer a demo account that you can play with. Download the DoubleTick App to test with a demo account.

Pricing

Click here to check out our pricing plans or book a FREE demo with us to know more about the product and its features. 

2. Vonage - The Unified Communications Platform

Vonage's unified communications platform provides a WhatsApp Business API solution for enterprises. Their platform features a shared inbox solution that enhances team collaboration and improves customer response times.

Pros:

• Extensive messaging features
• Reliable performance
• 24/7 customer support

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Cons:

• Higher costs for additional features
• Setup can be technical for non-IT users

Pricing: Pay-as-you-go pricing. Contact Vonage for details.
Free Trial: Available, contact Vonage for details.

3. Sinch - The Scalable Communication Platform

Sinch offers a scalable WhatsApp Business API solution designed for businesses of all sizes. Their API-first approach ensures compatibility with existing systems.

Pros:

• Extensive integration capabilities
• Strong emphasis on security and privacy
• Excellent customer support

Cons:

• Limited pre-built templates
• Pricing can be high for small businesses

Pricing: Pay-as-you-go pricing. Contact Sinch for details.
Free Trial: Available, contact Sinch for details.

4. MessageBird - The Global Cloud Communication Platform

MessageBird provides a cloud-based communication platform that offers a WhatsApp Business API solution for businesses in the Philippines. Their shared inbox feature allows teams to efficiently manage customer conversations.

Pros:

• Scalable solution
• Reliable performance
• Strong analytics features

Cons:

• Can require technical expertise for setup
• Limited automation features

Pricing: Pay-as-you-go pricing starting at $0.01 per message
Free Trial: Available, contact MessageBird for details.

5. Clickatell - The Customer Engagement Solution

​Clickatell specializes in customer engagement and provides a comprehensive WhatsApp Business API solution. They offer features like automated messaging and shared team inboxes.

Pros:

• Advanced automation capabilities
• Extensive reporting features
• Good customer support

Cons:

• Limited pre-built templates
• Higher costs for additional features

Pricing: Pay-as-you-go pricing. Contact Clickatell for details.
Free Trial: Available, contact Clickatell for details.

6. Twilio - The Flexible Communication Platform

​Twilio's WhatsApp Business API solution is known for its flexibility and extensive feature set. It provides a unified platform that supports two-way messaging and advanced analytics.

Pros:

• Extensive customization options
• Supports a wide range of communication features
• Robust security protocols

Cons:

• Setup may require technical expertise
• Customer service could be improved

Pricing: Pay-as-you-go pricing starts at $0.005 per message
Free Trial: $15 in free credits upon sign-up

7. Zendesk - The Customer Service Software Giant

​Zendesk's WhatsApp Business API solution is built to enhance customer service. It supports a wide range of features, including a shared inbox and automated responses.

Pros:

• Strong emphasis on customer service
• Seamless integration with other Zendesk products
• Robust reporting and analytics features

Cons:

• Can be expensive for small businesses
• Setup may require technical expertise

Pricing: Custom pricing based on enterprise needs
Free Trial: Available, contact Zendesk for details

8. Freshchat (by Freshworks) - The Customer Engagement Software

​Freshchat provides a comprehensive WhatsApp Business API solution. Their platform features a shared inbox solution that enhances team collaboration and improves customer response times.

Pros:

• Seamless integration with other Freshworks products
• Extensive automation capabilities
• Excellent customer support

Cons:

• Can be expensive for additional features
• Interface can be complex for new users

Pricing: Custom pricing based on enterprise needs
Free Trial: 21-day free trial available

9. Plivo - The Simplified Communication Solution

Plivo is a communication solution that provides a simplified WhatsApp Business API solution for businesses. Its shared inbox feature allows for efficient management of customer conversations, making it a favored choice among businesses in the Philippines.

Pros:

• Offers a robust set of communication tools
• Provides a user-friendly platform with a focus on simplicity
• Supports a wide range of integrations

Cons:

• Limited pre-built automation templates
• Customer service could be improved

Pricing: Pay-as-you-go pricing, starting from $0.005 per message
Free Trial: $5 in free credits upon sign-up

10. Kaleyra - The Global Communications Suite

Kaleyra offers a global communications suite featuring a comprehensive WhatsApp Business API solution. Its diverse features include a shared team inbox, powerful automation tools, and seamless CRM integrations, catering to enterprise clients in the Philippines.

Pros:

• Global platform with local expertise
• Offers a wide range of automation features
• Seamless integration with existing CRM systems

Cons:

• Initial setup can be complex
• Some features may require additional costs

Pricing: Custom pricing based on enterprise needs
Free Trial: Available, contact Kaleyra for details

Note:

The pricing information for these service providers may be subject to change over time. Therefore, we recommend checking their respective websites for the most up-to-date and accurate information.

How to Choose the Best WhatsApp Business API Solution Partner?

Navigating the terrain of selecting the perfect WhatsApp Business API solution partner can feel intimidating, but don't worry, we've got you covered! Here's a 10-point compass to direct your expedition and help you discover your business's ideal companion:

Remember, every business has its unique demands, so pace yourself as you explore and pick the WhatsApp Business API solution partner that complements your business to a tee.

1. Start your journey by outlining your marketing goals in unambiguous terms.
2. Spot the features that your business can't compromise on and ensure they're provided.
3. Test drive the user interface, scrutinize its compatibility, and gauge its performance.
4. Look out for opportunities to meld with third-party software and CRM systems.
5. Dig into the nitty-gritty of their subscription plans, terms and conditions, and any hidden charges in message markups.
6. Conduct some reconnaissance on the provider's reputation in the market and their level of expertise.
7. Evaluate the simplicity or complexity of their onboarding and implementation procedures.
8. Schedule a demo session to unearth more about their functionalities.
9. Check if the solution can be customized to sync with your unique business requirements.
10. Finally, don't overlook the quality and promptness of their customer support.

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​Remember, every business has its unique demands, so pace yourself as you explore and pick the WhatsApp Business API solution partner that complements your business to a tee.

How to Get WhatsApp Business API?

There are two ways through which you can get WhatsApp Business API:

1. Direct sign-up from Meta
2. Through a solution provider such as DoubleTick

Directly from Meta

You can directly apply for the official WhatsApp Business API from Meta but going down this path isn’t particularly efficient. If you're a mid-scale company you'd need a developer to set up the API which is too labour-intensive and technically challenging.

Through a Solution Provider

A solution provider will get quick approval and can swiftly set up the WhatsApp Business API platform for you. For instance, with DoubleTick, the process takes between two to three days. With DoubleTick the possibilities to scale your business is endless. 

How to Get DoubleTick

Kindly email us at grow@quicksell.co or Click Below to get a FREE DEMO to know about our product offering, features and pricing plans.

Now transform WhatsApp into the ultimate sales engine to delight customers and drive revenue with DoubleTick!

Why DoubleTick?

If you're looking for the best MarCom tool that can send unlimited messages to your customers on WhatsApp without getting blocked then DoubleTick is the best business solution for you. Here are a few of the top reasons to sign up with DoubleTick WhatsApp Business API. 

1. Bulk broadcast your messages and catalogue to unlimited saved and unsaved contacts.
2. Automate WhatsApp marketing by scheduling your broadcast messages.
3. Detailed broadcast analytics report to track your WhatsApp marketing campaign metrics in real time.
4. Single WhatsApp number for your entire company with a cloud-based team inbox and role-based access.
5. End-to-end automated catalogue sharing and order booking via AI-Powered Commerce BOT.
6. WhatsApp Automation via AI-powered active chatbot that can answer customers’ queries, send automated anniversaries & birthday wishes, abandoned cart notifications, pending balance reminders, bills and all kinds of alerts to customers.
7. Choose your favourite tools such as Shopify, Zapier, Pabbly, Google Sheet, WooCommerce etc. and integrate them with DoubleTick in just a few clicks.
8. Super intuitive, easy to use and mobile-friendly.
9. 24/7 Customer support is available via call, WhatsApp or email.

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Read more about DoubleTick here - What is DoubleTick and How This Could Be Your Greatest WhatsApp Marketing and Sales Tool

Getting WhatsApp Business API in 5 Minutes

It only takes 5 minutes to sign up for WhatsApp Business API via DoubleTick. If your Meta Business Manager is verified, you can get started with DoubleTick within 5 minutes. If however, you need help with Meta Business Manager verification then the process would take around 3 days to a week depending on how ready you are with your documents as well as the response time from Meta. You will receive a confirmation email once the account is set up. 

You need to follow the below steps to access the DoubleTick WhatsApp Business API:​

1. Get a phone number that does not have an existing WhatsApp account.
2. Sign up for a WhatsApp API provider, such as DoubleTick.
3. Complete Facebook Business verification.
4. After completion of these steps, you will be able to use all the functionalities of WhatsApp Business APIs on the DoubleTick dashboard.

Requisites to Apply for DoubleTick WhatsApp Business API

You need:

• A Facebook Business Manager account
• A verified business
• A WhatsApp business account
• A fresh phone number
• A Line of Credit for your WhatsApp business account
• A command line tool such as Terminal or an app like Postman that can perform URL requests (Not needed if applied via DoubleTick)

We'd also need at least two documents from the below list to verify the business:

• Business bank statement
• Business License
• Certificate of incorporation
• Goods and services tax registration certificate (GST)
• Permanent account number card (PAN)
• Shop establishment certificate
• Udyog Aadhar / MSME Certificate
• Utility bill

We can't onboard you if the above documents are not available.

Note: 

• You'll have to get a new phone number for your WhatsApp Business API account as you can't use this further for your personal use.
• You can also use your existing phone number for your WhatsApp Business API account but all your data will be erased and you'll not be able to use it for your personal use any further.

Wrapping Up!

WhatsApp Business API, coupled with a shared team inbox, has revolutionized customer communication in the Philippines. This powerful tool offers an innovative and efficient way to manage and respond to customer interactions, driving business growth and fostering customer relationships. While each of the top 13 providers in the Philippines brings its unique offerings to the table, your choice should align with your business needs, financial capabilities, and customer engagement goals. Remember, in the digital age of customer service, being able to promptly and personally communicate with your customers isn't just an option—it's a necessity.

Frequently Asked Questions:

Question: Who are the top WhatsApp Business API and shared inbox providers in the Philippines?
Answer: The top providers in the Philippines include DoubleTick, Infobip, Vonage, Sinch, MessageBird, Clickatell, Twilio, Zendesk, Freshchat, Plivo, and Kaleyra.

Question: What should I consider when choosing a WhatsApp Business API provider in the Philippines?
Answer: Consider factors such as your marketing goals, necessary features, user interface, compatibility, CRM integration options, pricing, market reputation, onboarding process, and quality of customer support.

Question: How can I start using the WhatsApp Business API?
Answer: To start using the WhatsApp Business API, you need to apply through an official solution provider. Once your application is approved, you can start communicating with your customers directly through WhatsApp.

Question: Are there any costs involved in using the WhatsApp Business API?
Answer: Most providers offer subscription-based pricing models. The cost often depends on the specific features and services you require. It's always a good idea to check the pricing details and any potential hidden costs before deciding on a provider.

Question: Can a WhatsApp Business API solution be integrated with my existing CRM system?
Answer: Yes, most WhatsApp Business API and shared inbox providers offer extensive CRM integration options. Always check the integration capabilities of each provider to ensure compatibility with your existing systems.

Question: How can a shared team inbox benefit my business?
Answer: A shared inbox allows multiple team members to manage and respond to customer conversations from a centralized platform. This can improve collaboration, ensure timely responses, and enhance overall customer service.