Looking for a customer service CRM? But with so many options, choosing the right one can feel overwhelming. Don't worry, we've got you covered! We've tested 100s of Customer Service CRMs to bring you the Top 10 CRMs for Customer Service, complete with pros, cons, free trials, and pricing details.
So without further ado, let's get started!
1. DoubleTick
DoubleTick is one of the best customer service CRMs that is thoughtfully designed to empower your sales team to sell more in less time. One of the best WhatsApp CRM and MarCom tools, DoubleTick comes with premium WhatsApp API features such as a cloud-based shared team inbox, unlimited WhatsApp broadcast messaging, dynamic catalogue sharing, advanced Chatbots, lead qualification bots, real-time campaign analytics, agent performance analytics, and much more. An all-in-one solution, DoubleTick has everything that you've been looking for in a customer service CRM and WhatsApp marketing tool.
Pros
- Super intuitive, easy to use and mobile-friendly solution.
- Robust mobile app to chat with customers on the go.
- Bulk broadcast your messages and catalogue to unlimited saved and unsaved contacts.
- Automate WhatsApp marketing by scheduling your broadcast messages.
- Stay on top of your WhatsApp marketing campaign with real-time analytics and detailed reports to track your metrics and fine-tune your approach.
- Track important metrics and gain valuable insights into team performance and chat response time.
- Single WhatsApp number for your entire company with a cloud-based team inbox and role-based access to route and assign customer conversations to the right team automatically.
- End-to-end automated catalogue sharing and order booking via AI-powered commerce BOT.
- WhatsApp automation via AI-powered active chatbot that can automate lead qualification, answer customers’ queries, send automated anniversaries & birthday wishes, abandoned cart notifications, pending balance reminders, bills and all kinds of alerts to customers.
- Choose your favourite tools such as Shopify, Zapier, Google Sheets, WooCommerce etc. and integrate them with DoubleTick in just a few clicks.
- Differentiated WABA numbers cater to cross-functional teams, ensuring specialized handling of diverse business operations.
- Block unwanted messages and maintain the quality of your business interactions.
- Number masking so that your customer data is saved with you.
- Cultivate positive customer relationships through lead nurturing via leads and chat management bots.
- Real-time advanced analytics to identify customer interests and optimize communication timing.
- Monitor agents' and customers' chat responses with performance metrics from the chat performance dashboard.
- 24/7 Customer support is available on call, WhatsApp or email.
DoubleTick is revolutionizing the way businesses use customer service CRM with its innovative mobile-focused platform, allowing you to manage your business on the go.
Cons
DoubleTick doesn't offer a free trial. Apart from this, there are no downsides. However, your suggestions are welcome to improve our product.
Free Trial
DoubleTick doesn't offer a Free Trial. However, one can either opt for a monthly subscription to experience DoubleTick or download the app from the app store/playstore.
iPhone Users: Download Here
Android Users: Download Here
Pricing
Click here to check out our pricing plans or book a FREE demo with us to know more about the product and its features.
Read more about DoubleTick here - What is DoubleTick and How This Could Be Your Greatest WhatsApp Marketing and Sales Tool
2. Bitrix24
This is a low-cost CRM software excels in marketing automation, customer support, and client management. Available both in the cloud and on-premise, Bitrix24 ensures accessibility across desktop and mobile devices, making it a versatile choice for smaller businesses.
Pros
- Manage incoming support issues from live chats, emails, phone calls, social media, and messenger apps in one unified platform.
- Easy monitoring of tickets by priority, status, and SLA details.
- Simple auto-reply features with custom-canned responses enhance initial customer interactions.
- Efficient routing of open tickets and conversations ensures they are handled by the appropriate representative.
- Operate as an online call centre with features like phone routing and recording.
Cons
- The extensive range of tools and features can be overwhelming, requiring a significant time investment to fully master.
- Lousy customer support.
Free Trial
- Bitrix24 offers a free trial, allowing businesses to explore its features before committing to a paid plan.
Pricing
- Free Plan: Available with basic features.
- Basic Plan: Starts at $39 per month, billed annually.
- Standard Plan: Starts at $76 per month, billed annually.
- Professional Plan: Starts at $152 per month, billed annually.
3. Kommo
Kommo is a dynamic CRM platform that revolutionizes how businesses communicate across multiple channels. By moving beyond traditional emails and phone calls, Kommo ensures your messages reach your audience on their preferred platforms, including Meta’s big three—Facebook, Instagram, and WhatsApp—as well as Viber, Skype, Telegram, WeChat, Apple Messages, SMS, and Slack channels.
Pros
- Supports multiple configurable pipelines for tailored sales processes.
- AI keyword detection automates conversations and streamlines customer interactions.
- Multi-platform support ensures messages reach customers where they are most active.
- Salesbots automate replies and notifications, improving response times and customer satisfaction.
Cons
- Limited task management tools, which may affect users needing advanced project tracking functionalities.
Free Trial
- Kommo offers a free trial, allowing potential users to test the platform’s capabilities before committing to a subscription.
Pricing
- Base Plan: Starts at $15 per user per month, unifying all sales channels including email.
- Advanced Plan: Priced at $25 per user per month, includes salesbots and enhanced automation features.
- Enterprise Plan: Available at $45 per user per month, offers lead scoring and increases limits on metered features.
4. Zendesk
Zendesk began as a pioneering help desk software but has since expanded into a comprehensive CRM platform. It's well-integrated with Zendesk for Service, making it ideal for organizations that prioritize customer support but also robust enough to function as a general-purpose CRM for any organization.
Pros
- Seamless integration with Zendesk's help desk software.
- The Explorer feature offers useful reporting options for deep insights.
- User-friendly onboarding and team-creation features facilitate setup.
- Smart Lists enhance contact management and segmentation.
Cons
- The cost escalates significantly beyond the basic tier.
- Limited pipeline customization options, even in higher-priced plans.
- The basic email and template editor may fall short of advanced marketing needs.
Free Trial
- Duration: 14-day free trial available.
- Access: Full access to features, depending on the chosen trial plan.
- No credit card required: Start using without any financial commitment.
Pricing
- Sell Team Plan: $19 per user per month.
- Sell Professional Plan: $49 per user per month.
- Sell Enterprise Plan: $99 per user per month.
5. Brevo
Brevo, formerly known as Sendinblue, is a comprehensive CRM solution suite that streamlines customer relationship management across various channels including email, SMS, chat, and more.
Pros
- User-friendly interface makes it very easy to set up and use.
- Superior marketing automation capabilities to streamline campaign efforts.
- Efficiently organizes and manages CRM contact lists.
- Live chat feature provides excellent customer support.
- Centralizes all contact information for easy access and management.
Cons
- Laggy mobile application and not mobile friendly.
- Lousy customer support.
Free Trial
- Free trial is available to test the features and usability of Brevo’s CRM system before committing to a paid plan.
Pricing
- Starter Plan: Ideal for growing businesses, starts at ₹1575 per month with unlimited contacts.
- Business Plan: Built for marketing managers and e-commerce professionals, starts at ₹4075 per month with unlimited contacts.
- Enterprise Plan: Customized pricing for large organizations with advanced needs, offering unlimited contacts.
Note:
The pricing information for these service providers may be subject to change over time. Therefore, we recommend checking their respective websites for the most up-to-date and accurate information.
*Also note that the information may have changed since the publication.
Why Should You Choose DoubleTick?
DoubleTick is one of the best CRM solutions specifically designed for enhancing WhatsApp marketing and customer service operations. It equips your team with a cloud-based team inbox, advanced tools like unlimited WhatsApp broadcast messaging, AI-powered chatbots for lead qualification and customer queries, and real-time analytics for campaign monitoring. The platform’s intuitive, mobile-friendly interface, coupled with robust integrations such as Shopify and WooCommerce, ensures seamless operation while on the go. With features like number masking to protect customer data and 24/7 support, DoubleTick is ideal for businesses looking to streamline their sales process and elevate customer interactions on WhatsApp.
Learn more in-depth about how DoubleTick can transform your customer service and WhatsApp strategy here .
How To Get DoubleTick?
Kindly email us at grow@quicksell.co or Click the Below Banner to get a FREE DEMO to learn about our product offering, features and pricing plans.
Now transform WhatsApp into the ultimate sales engine to delight customers and drive revenue with DoubleTick!
Or Download the application from the Playstore or Appstore
How to Get DoubleTick for FREE?
Step 1: Download the DoubleTick App
Navigate to the Play Store or Apple Store and download DoubleTick. You can also download the app here:
iPhone Users: Download Here
Android Users: Download Here
Step 2: Sign Up for a Free Demo Account
Before you commit, we want you to experience the power of DoubleTick firsthand. Sign up with DoubleTick and access the platform, where you can explore and test the features of the product.
Frequently Asked Questions
Question: Is customer service software easy to implement?
Answer: The ease of implementation for customer service software varies based on factors like desired integrations, workflows, and customization needs. Web-based tools generally offer simpler setup processes than desktop-based software. Most businesses can integrate these systems into their existing infrastructure and begin servicing customers within a few days.
At DoubleTick we'll set up the entire platform for you and will also integrate it with any third-party or business platform you need.
Question: Does the customer service app provide agents with collaboration tools?
Answer: Yes, the best customer service software equips agents with collaboration tools that streamline workflows, enabling more efficient resolution of customer inquiries. For instance, platforms like DoubleTick include a cloud-based inbox with role-based assignment features to enhance team collaboration.
Question: Will customer service software allow you to seamlessly scale?
Answer: Yes, DoubleTick supports your business's growth by offering scalable features, such as easily adding or removing agents, upgrading to higher plans and getting custom features or integration as you grow.
Question: Does customer service software come with analytics and reporting?
Answer: Yes, comprehensive customer service software, such as DoubleTick, includes analytics to help assess whether business goals are being met and strategies are effective. Reporting features ensure that necessary stakeholders have access to critical data and insights.
Question: Is customer service software customizable to your business needs?
Answer: Absolutely, platforms like DoubleTick are designed to be highly configurable to support any workflow and are robust enough to handle complex businesses yet flexible enough to scale at any pace. We also offer apps integrations that enable agents to customize their workspaces according to their specific needs.
