About
About Sobha
Sobha Limited is a real estate company. It builds and sells residential properties such as apartments and homes, mainly in cities.
The challenge
What they set out to solve
Centralise customer communication for the post-sales CRM team: improve visibility into WhatsApp chats and business calls, track agent performance, and send personalised customer updates and payment reminders.
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Features in this story
What Sobha runs on
Conversational Intelligence & GovernanceAI QA on every chat and call, hierarchy-driven access control, summaries and Enterprise Analytics.In this story: Call tracking, GovernanceBroadcast & Voice Campaign StudioSegmented WhatsApp and AI voice campaigns with delivery, read and reply analytics.In this story: Broadcasts
