Hospitals · Clinics · Diagnostics · Wellness
Every appointment booked, kept and followed up — on WhatsApp
One agentic AI operating system for the whole patient journey: slots found and booked in the thread, reminders that cut no-shows, reports and follow-ups delivered where patients actually read — and every clinical question handed straight to a qualified human.
- No clinical advice from AI
- Role-based access & PHI masking
- Consent capture & opt-out
- One number, every location
- Auditable message record
- Data residency options
Access & Booking
The front desk stops being the bottleneck
Most of what a clinic’s phone line handles is logistics, not medicine — which doctor, which slot, what it costs, whether the insurer is empanelled. An AI agent takes all of it in the thread, at eleven on a Sunday night, in the patient’s own language.
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The right doctor without knowing the department
Patients describe what they need in their own words and the agent maps it to the right speciality, location and consultant. That is navigation, not triage — it never assesses the problem, it only finds the person who can.
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Real slots, booked and confirmed
Live availability by doctor, location and consult type, written straight back to your scheduling system — not a callback promise that someone has to honour in the morning.
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Insurance, cashless and pricing, answered upfront
Empanelment, cashless eligibility, package inclusions and what a consult actually costs. These are the questions that make patients call, and the ones a receptionist answers forty times a day.
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Teleconsult links that arrive on time
Delivered on booking, again before the slot, and nudged if the patient has not joined by the start time. A paid consult should not be lost to a link buried three emails down.
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Overflow and after-hours calls, answered
AI voice agents pick up when every line is busy or the desk has gone home, and complete the same booking by voice in Hindi, Tamil, Marathi or Bengali.
I am an assistant and cannot advise on the condition itself; the consultant will do that. Which location is convenient?09:14 pm
Dr Anand Pillai — Wed 4:15 pm, Fri 12:00 pm09:15 pm
Tomorrow, 11:30 am · Andheri, Level 2
Your insurer is empanelled here, so this can be cashless. Please carry the policy card and a photo ID.09:16 pm
- PatientL. Raghunathan · 62
- ConsultantDr Meera Raghavan · Ortho
- WhenTomorrow · 11:30 am
- WhereAndheri · Level 2, Desk 4
- PaymentCashless · pre-auth started
- ConsentCaptured 09:14 pm
Before the Visit
A no-show is usually a message problem, not a patient problem
Patients do not skip appointments to be difficult. They forget, they could not get through to move it, or nobody told them to fast. Every one of those is fixable with the right message at the right hour — and every one of them is an empty chair you already paid for.
Confirm, remind, and make moving it easy
A cadence rather than a single SMS the night before — and a one-tap reschedule in every message, because the alternative to rescheduling is not attending.
Preparation that matches the test
Fasting windows, medication to pause, documents to carry and the arrival time for prep — sent per procedure, not as one generic block nobody reads.
Intake completed before arrival
History, allergies, insurance details and consent captured in the thread and written to the record — so the desk is not handing out a clipboard to somebody already late for their slot.
A freed slot goes back to work
When somebody reschedules, the released slot is offered to the waitlist immediately. A cancellation two days out is only a loss if nobody fills it.
Carry your previous films and a photo ID, and arrive by 9:15 am for a 9:45 am slot.06:30 pm
Your Thursday slot has been released to the waitlist.06:42 pm
Where the appointments actually leak
- Forgotten — no confirmation, no reminder, nothing in their calendar
- Unreachable — the desk line was engaged when they tried to move it
- Unprepared — turned away for eating before a fasting test
- Unaware — a report was ready and nobody told them to come back
After the Visit
Care that continues past the consulting room
The consultation ends and the follow-through begins — or it does not. Prescriptions get lost, reports go uncollected, and the review nobody booked becomes a problem six months later. None of that is a clinical failure; it is a communication one.
- Same day · Prescription and instructions
The prescription, aftercare instructions and the agreed next step, delivered into the thread the patient already has open. Nothing to lose between the pharmacy and the car park.
- On release · Reports in-thread
Lab and imaging reports go out the moment your team releases them, with a one-tap link to book the review consult. The agent delivers the document and never interprets it — that reading belongs to the clinician.
- Day 3 to 30 · Adherence and recovery
Medication reminders, physiotherapy session nudges and post-procedure check-ins. If a patient replies describing a symptom, the automation stops and a human takes the thread — that is the whole design.
- Recall · The appointment nobody books
Annual screenings, six-month reviews, vaccination due dates and chronic-care cycles, worked as a scheduled campaign against your own records rather than left to the patient to remember.
Which document types may go out over WhatsApp, to which verified number, and how long they are retained is configured per deployment — the platform enforces whatever line your clinical governance draws.
Follow-up & recall — this week
RunningI can book your review consult now if that helps — Thursday 9:00 am is open.04:20 pm
Programs, Packages & Wellness
The revenue that leaks between visits
Packages sold and never redeemed. Memberships that lapse without a conversation. A course of ten sessions that quietly stops at four. These are not acquisition problems — they are relationship problems, and they are the cheapest revenue in the building to recover.
Packages and memberships that renew
Expiry and renewal windows worked as sequences rather than a call somebody meant to make — with the unused balance shown plainly and a link that renews without a visit to the desk.
Courses that actually finish
Physiotherapy blocks, dental treatment plans, fertility cycles, aesthetic and wellness courses — each session booked from the last, with the remaining count in every message.
Cohorts for chronic care and wellness
Diabetes education, cardiac rehabilitation, weight and fitness programs run as scheduled cohorts — the same structured sequence to hundreds of people, with human coaching where it counts.
Win back the ones who drifted
Lapsed gym, spa, dental and diagnostics customers segmented by what they last bought and when — then re-engaged with something relevant instead of a generic festival offer.
Operations, Privacy & Clinical Safety
Scale the conversation without scaling the risk
A patient conversation is a sensitive record and, handled carelessly, a clinical hazard. Everything below exists so that answering ten times more messages does not mean ten times the exposure — who can see what, what the automation is permitted to say, and what happens the moment a message stops being about logistics.
The assistant never gives medical advice
By design, not by hopeful prompting. Symptom descriptions, medication questions, result interpretation and anything urgent leave the automation on the first message and land with a qualified human, full thread attached. Patients are told plainly that they are talking to an assistant.
One number, every location
Fourteen clinics or four hundred, patients message one branded number. Routing by location, department, language and consultant happens behind it — and the conversation stays with the institution, not on a receptionist’s personal handset.
Role-based access and PHI masking
Front desk, nursing, clinicians and billing each see only what their role permits. Patient identifiers can be masked in the console, in search and in exports, with every unmasking event recorded against a named user.
Consent, opt-out and record-keeping
Consent captured and timestamped where it is collected. Opt-outs propagate across every campaign immediately. Every message sent, delivered and read is retained and exportable, so you can always show what a patient was told and when.
The front desk stops repeating itself
Directions, visiting hours, consultant availability, what a health package includes, whether an insurer is empanelled. The twenty questions that consume a receptionist’s day, answered once and then answered forever.
Tone and conduct scored on every conversation
CX Governance reads all of them — flagging boundary breaches, dismissive or rushed tone with anxious patients, and claims nobody approved — on the day they happen, with the exact line quoted.
Where the assistant stops and a clinician starts
The most useful thing this page can tell you is what the AI is not allowed to do. The boundary is configured, tested before go-live and monitored continuously — and every crossing is logged with the message that triggered it.
Handled by the assistant
Logistics, information and coordination — the work that fills your phone lines and none of your clinicians’ training.
- Finding a department, consultant, location or available slot
- Booking, confirming, rescheduling and cancelling
- Pricing, packages, empanelment and cashless eligibility
- Preparation instructions and what to bring
- Delivering reports and prescriptions your team has already released
- Renewal, recall and follow-up reminders
Routed to a human immediately
Anything that is a clinical judgement, or that sounds urgent, leaves the automation on the first message — no retry, no clarifying question.
- Any description of a symptom, or a question about one
- Interpreting a test result, image or report
- Dosage, drug interactions, or whether to stop a medication
- Emergency language — chest pain, bleeding, difficulty breathing
- Distress signals, mental-health disclosures and safeguarding concerns
- Complaints, consent withdrawal, and any request to speak to a person
Boundary monitoring All chat and voice conversations, last 7 days
Scoring 100%What changes
Where the operating leverage shows up
- 30–45%fewer no-shows once confirm, remind and one-tap reschedule run on every appointment
- 60–70%of front-desk enquiries resolved without anyone picking up the phone
- 100%of chat and voice conversations scored for tone and boundary compliance
- 2–3×more review consults and screening recalls actually booked
Illustrative ranges modelled on common deployment patterns for this class of workflow. They are not measured results from a named provider, and your own numbers will depend on speciality mix, appointment type, existing reminder coverage and how much of your volume is already automated.
Questions from operations, IT and clinical governance
The objections we get asked first
Short answers here; your clinical governance and security reviewers get the full documentation pack during evaluation.
Does the AI ever give medical advice?
No. The assistant handles logistics — finding a consultant, booking, preparation, delivering documents your team has released. Symptoms, results, dosage and anything urgent hand off to a qualified human on the first message, with the full thread attached. Patients are told at the start of the conversation that they are speaking to an assistant, and every handoff is logged with the message that triggered it. The boundary is tested before go-live and monitored continuously, not left to a prompt and good intentions.
How does this connect to our HIS, EMR, LIS or PACS?
Three ways, usually combined. The Embedded SDK drops the unified inbox into the console your desk and coordinators already work in. APIs and webhooks move events both directions — appointment created, order placed, report released, bill raised. And AI agents call your systems as tools during the conversation, so an available slot, a package price or a report’s release status is read live from the system of record rather than from a copy that went stale overnight.
Where does patient data sit, and who can see it?
Data residency options are available, including in-region hosting, and retention is configured per deployment. Inside the platform, role-based access limits what each team sees, identifiers can be masked in the console, in search and in exports, and unmasking is recorded against a named user. We describe all of this as platform capability rather than as a certification we hold — your compliance reviewer gets the documentation pack and can hold us to specifics during evaluation.
We run multiple locations. Does each one need its own number?
No. Patients message one branded number and routing happens behind it — by location, department, language, consultant or appointment type. If you operate distinct brands and want them kept visibly separate, they can run on separate numbers while still sharing one inbox, one set of governance rules and one reporting view.
Can we actually send reports and prescriptions over WhatsApp?
That is your clinical governance decision, not ours, and it varies by document type and jurisdiction. What the platform gives you is enforcement: restrict which document types may be sent at all, deliver only to a number verified against the patient record, expire links after a set window, and log every delivery. Where your policy says a document must be collected in person, the agent books the collection instead of sending it.
Will WhatsApp approve templates for health content?
Outbound templates go through Meta’s approval process, and the platform manages submission, versioning and rejection reasons in one place. Health content carries real constraints — no diagnostic or treatment claims, careful handling of anything that reveals a condition, clear opt-out language — so an approval step runs before submission rather than after a rejection. Appointment, reminder, preparation and recall templates are the well-trodden path here.
What about patients who do not use WhatsApp?
They are not left behind. AI voice agents complete the same booking, reminder and recall journeys over a phone call in the patient’s own language, IVR deflection offers chat only to those who want it, and SMS remains available as a fallback for reminders. The front desk still exists — it simply stops absorbing the volume that never needed a person.
Bring whoever owns clinical governance
We would rather answer the hard questions in the first meeting than the fourth. Bring your operations lead, IT and the person accountable for patient safety, and we will walk one patient journey end to end — including exactly where the assistant hands over, and what it logs when it does.