DoubleTick

Customer stories/Manufacturing & Distribution

Moon BeveragesBeverage bottling & distribution

An AI ordering agent took the channel from pilot volumes to full-scale monthly ordering within a single cycle

Retailers across NCR, Jharkhand and the North-East now place orders through a WhatsApp conversation validated against Moon's DMS.

  • 80%growth in active ordering retailers within one month
  • +57%month-on-month growth in repeat orders

About

About Moon Beverages

Moon Beverages Limited is Northern India's premium bottling and distribution partner, serving 400k+ retailers across the North to East Indian belt.

The challenge

What they set out to solve

Retailer ordering was largely dependent on sales representatives and phone calls, which made the process manual, time-bound and difficult to scale. The team was also handling a high volume of repetitive product conversations.

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