About
About Finagle Financial Services
Finagle's collections team follows up with customers for repayments. Calling is currently the primary communication channel.
The challenge
What they set out to solve
Call-only collections have limited reach: customers may not answer or may not be available at the time of the call. That reduces the number of customers agents can effectively engage.
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Features in this story
What Finagle Financial Services runs on
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