About
About WanderOn
WanderOn helps customers discover and book curated travel experiences and group tours. A large part of the sales journey happens on WhatsApp, where prospective travellers ask about itineraries, destinations, packages and bookings. Travel is a high-consideration purchase, so customers expect a personalised interaction rather than a generic support experience.
Multiple sales members communicate with customers directly from their individual WhatsApp numbers, making WhatsApp an important channel for lead nurturing, follow-ups and conversions.
The challenge
What they set out to solve
WanderOn's primary challenge was governance and visibility across a large, decentralised WhatsApp operation. Individual sales members were already using WhatsApp to give a personalised experience, but management had limited visibility into conversations, response SLAs, missed follow-ups and agent performance. That led to overdue conversations, lead leakage and customer escalations.
Unlock the full story
Verify your work email to read the rest of WanderOn's story: how DoubleTick solves it, what changes for the business and what has been created so far. One verification opens every customer story for 30 days. Personal accounts (Gmail, Yahoo, Outlook and similar) can’t be used.
Used only to confirm you're reaching out from a company. No newsletter, no spam.
Features in this story
What WanderOn runs on
More in this industry: Travel, Tourism & Hospitality on DoubleTick
