About
About CoverYou
CoverYou operates across multiple insurance lines. It acquires prospects through its website, referrals, partner tie-ups and medical associations. Once a policy is sold the customer moves from the Acquisition team to Customer Support and then to the Renewal team.
Internally, relationship managers and teams across acquisition, support and renewals manage these conversations.
The challenge
What they set out to solve
Customer communication was fragmented across WhatsApp Web and individual SIM-based numbers. That created dependency on individual agents, limited management visibility, loss of conversation history and difficulty coordinating multiple teams across the customer lifecycle. CoverYou wanted one centralised communication platform to become the primary channel for customer engagement.
Unlock the full story
Verify your work email to read the rest of CoverYou's story: how DoubleTick solves it, what changes for the business and what has been created so far. One verification opens every customer story for 30 days. Personal accounts (Gmail, Yahoo, Outlook and similar) can’t be used.
Used only to confirm you're reaching out from a company. No newsletter, no spam.
Features in this story
What CoverYou runs on
More in this industry: Banking & Financial Services on DoubleTick
