About
About University Living
University Living is a global student accommodation platform that helps students find and book verified accommodation near their universities. It operates across 640+ cities and supports students through search, comparison, expert consultation and booking. Beyond accommodation it offers airport pickup, guarantor services, group-booking discounts, currency exchange and other student-support services.
The business runs a multi-market WhatsApp deployment, making WhatsApp a significant part of its communication infrastructure. It also works with education consultants, universities and financial-service partners who support students through the broader study-abroad journey.
The challenge
What they set out to solve
Manage a large, multi-stage student sales journey across a multi-market deployment. Students have many questions about properties, locations, pricing, amenities, contracts and booking, requiring repeated personalised follow-ups from accommodation experts. At this scale, the challenge is maintaining context, ownership and responsiveness so leads are not lost between enquiry, counselling, property selection and booking.
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What University Living runs on
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