Top 10 WhatsApp Business API & Shared Team Inbox Providers in North America - 2024 Edition

The rapid advancement of mobile communication has led businesses to search for innovative ways to connect with customers and optimize their internal communication processes. Among the myriad of available solutions, the WhatsApp Business API has emerged as a powerful tool that enables organizations to engage with their customers through the widely-used messaging platform. In North America, numerous business service providers (BSPs) offer WhatsApp Business API and shared team inbox solutions, making it challenging to select the perfect fit for your organization.

To make your decision-making process easier, we have curated a list of the top 10 WhatsApp Business API and shared team inbox providers in North America. Each of these providers offers a unique set of features and services designed to enhance customer engagement, drive sales, and streamline communication, catering to a diverse range of business requirements.

So, without further ado, let's get started on our journey to find the ideal WhatsApp Business API & shared team inbox solution providers in North America for your organization's needs!

Before we dive into our top picks, let's briefly discuss the WhatsApp Business API, its key features, and the advantages it brings to the table for businesses.

What is WhatsApp Business API

A WhatsApp Business API is an application program interface allowing businesses to receive and send bulk WhatsApp messages in real-time seamlessly. It is designed to help businesses communicate with their customers in a more efficient and personalized way, using features such as interactive automated messages and quick replies. 

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In a nutshell, WhatsApp Business API is a robust solution that enables businesses to personalize their customer communication flows and provide a better customer experience. Whether you're a small business owner or part of a larger company, the WhatsApp Business API can be customized to fit your needs.

Wanna know about WhatsApp Business API in detail? Here is your 2024 Ultimate Guide to WhatsApp Business API - Click Here to Read

Features of WhatsApp Business API

WhatsApp Business API empowers businesses with an extensive range of features to efficiently handle their customer communication. These features include:

• Cloud-based shared team inbox for a comprehensive overview of customer interactions.
• Role-based access control to define team roles and communication flow authorities.
• Unlimited WhatsApp broadcast messaging with personalized messages and call-to-action buttons.
• Broadcast analytics report for real-time performance metrics.
• WhatsApp automation with AI-powered chatbots and auto-replies.
• Easy native integration with popular tools such as Zapier, WooCommerce and so on.

Benefits of WhatsApp Business API

Here are the key benefits of using WhatsApp Business API:

• Unmatched Customer Support: Provides instant auto-responses, multilingual support, automated replies for frequently asked questions, scheduling appointments, payment reminders, and 24/7 support.
• Enhanced Marketing Efforts: Offers a powerful and secure platform for business conversations, builds a strong brand identity, connects with customers globally, and sends effective messages with clickable buttons.
• Privacy and Security: Ensures user privacy with end-to-end encryption.
• Personalized Communication: Enables sending personalized communication to customers, integrating with CRM, and sending automated notifications.
• Best Platform for 2-way Communication: Offers real-time communication with customers to improve engagement.

Now that you have a good understanding of the basics and advantages of WhatsApp Business API, let's move on to introducing the top 10 solution providers of WhatsApp Business API in North America

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Top 10 Official WhatsApp Business API Solution Providers in North America

1. DoubleTick​

Sell products 7x faster using WhatsApp Business API on mobile

DoubleTick is WhatsApp 3.0 designed to empower your sales team to sell more in less time. It's one of the best WhatsApp CRM and MarCom tools that comes with premium WhatsApp API features such as a cloud-based shared team inbox, unlimited WhatsApp broadcast messaging, dynamic catalogue sharing, an advanced Chatbot, and much more. An all-in-one solution, DoubleTick has everything that you've been looking for in a salesforce tool. 

Pros:

• Bulk broadcast your messages and catalogue to unlimited saved and unsaved contacts.
• Automate WhatsApp marketing by scheduling your broadcast messages.
• Stay on top of your WhatsApp marketing campaign with real-time analytics and detailed reports to track your metrics and fine-tune your approach.
• Single WhatsApp number for your entire company with a cloud-based team inbox and role-based access.
• End-to-end automated catalogue sharing and order booking via AI-Powered Commerce BOT.
• WhatsApp automation via AI-powered active chatbot that can answer customers’ queries, send automated anniversaries & birthday wishes, abandoned cart notifications, pending balance reminders, bills and all kinds of alerts to customers.
• Choose your favourite tools such as Zapier, WooCommerce etc. and integrate them with DoubleTick in just a few clicks.
• Super intuitive, easy to use and mobile-friendly.
• 24/7 Customer support is available on call, WhatsApp or email.

DoubleTick is revolutionizing the way businesses use WhatsApp API with its innovative mobile-focused platform, allowing you to manage your business on the go.

Cons:

Due to the mobile-first approach, the product is optimised to perform best on mobile devices. 

Apart from this, there are no downsides. Please let us know if you encounter any issues.

Free Trial

DoubleTick doesn't offer a Free Trial. However, one can opt for a monthly subscription to experience DoubleTick.

Pricing

Click here to check out our pricing plans or book a FREE demo with us to know more about the product and its features. 

2. Twilio

Twilio is a leading cloud communication platform that offers a powerful WhatsApp Business API solution. This service allows businesses to send and receive messages, images, and documents, making it a robust tool for customer engagement and support.

Pros:

• Global reach with support for multiple languages.
• Easy integration with existing tools and platforms.
• Comprehensive documentation and developer resources.
• High-quality, reliable, and scalable infrastructure.

Cons:

• No free trial available for the WhatsApp Business API service.
• May require technical knowledge to set up and configure.

Free Trial

Twilio does not offer a free trial specifically for their WhatsApp Business API service. However, they do provide a free trial with a $15.50 credit for new users to explore other Twilio services.

Pricing 

Twilio offers a pay-as-you-go pricing model for its WhatsApp Business API service. For detailed pricing information, visit Twilio's website.

3. MessageBird

MessageBird is a cloud communications platform that offers a comprehensive WhatsApp Business API solution, enabling businesses to improve customer engagement, support, and marketing.

Pros:

• Global coverage and support for multiple languages.
• Seamless integration with other MessageBird services and third-party platforms.
• Comprehensive documentation and developer resources.
• Scalable and reliable infrastructure.

Cons:

• No free trial specifically for the WhatsApp Business API service.
• May require technical expertise to set up and configure.

Free Trial 

MessageBird does not offer a free trial for their WhatsApp Business API service. However, they do provide a free trial with €10 credit for new users to explore other MessageBird services.

Pricing 

MessageBird offers flexible pricing plans to suit various business needs. For detailed pricing information, visit MessageBird's website.

4. Infobip

Infobip is a global cloud communications platform that provides a reliable and feature-rich WhatsApp Business API solution, helping businesses enhance customer engagement, support, and marketing efforts.

Pros:

• Global coverage and multi-language support.
• Seamless integration with other Infobip services and third-party platforms.
• Extensive documentation and developer resources.
• Scalable and dependable infrastructure.

Cons:

• No specific free trial for the WhatsApp Business API service.
• Technical expertise may be required for setup and configuration.

Free Trial

Infobip does not offer a free trial specifically for their WhatsApp Business API service. However, they do provide a trial for their SMS services.

Pricing

For detailed pricing information on Infobip's WhatsApp Business API service, visit Infobip's website or contact their sales team.

5. Vonage

Vonage, formerly known as Nexmo, is a leading cloud communications platform that offers a powerful WhatsApp Business API solution for businesses looking to improve customer engagement, support, and marketing initiatives.

Pros:

• Worldwide coverage and support for multiple languages.
• Easy integration with existing tools and platforms.
• Comprehensive documentation and developer resources.
• Reliable and scalable infrastructure.

Cons:

• No specific free trial for the WhatsApp Business API service.
• May require technical knowledge for setup and configuration.

Free Trial

Vonage does not offer a free trial specifically for their WhatsApp Business API service. However, they do provide a free trial for their SMS services.

Pricing

For detailed pricing information on Vonage's WhatsApp Business API service, visit Vonage's website or contact their sales team.

6. Plivo

Plivo is a global cloud communications platform that provides a robust WhatsApp Business API solution, enabling businesses to connect with their customers effectively.

Pros:

• Global reach and support for multiple languages.
• Seamless integration with other Plivo services and third-party platforms.
• Extensive documentation and developer resources.
• Scalable and dependable infrastructure.

Cons:

• No specific free trial for the WhatsApp Business API service.
• Technical expertise may be required for setup and configuration.

Free Trial

Plivo does not offer a free trial specifically for their WhatsApp Business API service. However, they do provide a free trial for their SMS services with a $5 credit.

Pricing

For detailed pricing information on Plivo's WhatsApp Business API service, visit Plivo's website or contact their sales team.

7. Clickatell

Clickatell is a cloud communications platform that offers a comprehensive WhatsApp Business API solution, empowering businesses to communicate effectively with customers.

Pros:

• Global coverage and support for multiple languages.
• Easy integration with existing tools and platforms.
• Comprehensive documentation and developer resources.
• Reliable and scalable infrastructure.

Cons:

• No specific free trial for the WhatsApp Business API service.
• May require technical knowledge for setup and configuration.

Free Trial

Clickatell does not offer a free trial specifically for their WhatsApp Business API service. However, they do provide a free trial for their SMS services.

Pricing

For detailed pricing information on Clickatell's WhatsApp Business API service, visit Clickatell's website or contact their sales team.

8. Wavy

Wavy is a global cloud communications platform that offers a comprehensive WhatsApp Business API solution, allowing businesses to connect with customers more effectively and efficiently.

Pros:

• Global reach and support for multiple languages.
• Easy integration with existing tools and platforms.
• Comprehensive documentation and developer resources.
• Dependable and scalable infrastructure.

Cons:

• No specific free trial for the WhatsApp Business API service.
• Technical knowledge may be required for setup and configuration.

Free Trial

Wavy does not offer a free trial specifically for their WhatsApp Business API service. However, they do provide a free trial for their SMS services.

Pricing

For detailed pricing information on Wavy's WhatsApp Business API service, visit Wavy's website or contact their sales team.

9. Gupshup

Gupshup is a leading cloud communications platform that provides a robust WhatsApp Business API solution, helping businesses streamline customer engagement, support, and marketing efforts.

Pros:

• Global coverage and multi-language support.
• Seamless integration with other Gupshup services and third-party platforms.
• Extensive documentation and developer resources.
• Scalable and reliable infrastructure.

Cons:

• No specific free trial for the WhatsApp Business API service.
• Technical expertise may be required for setup and configuration.

Free Trial

Gupshup does not offer a free trial specifically for their WhatsApp Business API service. However, they do provide a free trial for their SMS services.

Pricing

For detailed pricing information on Gupshup's WhatsApp Business API service, visit Gupshup's website or contact their sales team.

10. Zenvia

Zenvia is a global cloud communications platform that offers a feature-rich WhatsApp Business API solution, enabling businesses to enhance customer engagement and support.

Pros:

• Worldwide coverage and support for multiple languages.
• Easy integration with existing tools and platforms.
• Comprehensive documentation and developer resources.
• Reliable and scalable infrastructure.

Cons:

• No specific free trial for the WhatsApp Business API service.
• May require technical knowledge for setup and configuration.

Free Trial

Zenvia does not offer a free trial specifically for their WhatsApp Business API service. However, they do provide a free trial for their SMS services.

Pricing

For detailed pricing information on Zenvia's WhatsApp Business API service, visit Zenvia's website or contact their sales team.

Note:
The pricing information for these service providers may be subject to change over time. Therefore, we recommend checking their respective websites for the most up-to-date and accurate information.

How to Choose the Best WhatsApp Business API Solution Partner?

Finding the perfect WhatsApp Business API solution partner may seem daunting, but fear not! We're here to help guide you through the process. To make your search a breeze, we've put together a list of 10 key factors to consider. Keep these essential parameters in mind, and you'll be well-equipped to identify the ideal partner for your business needs.

1. Begin by clearly outlining your marketing objectives.
2. Identify the necessary features for your business and ensure they're offered.
3. Test the user interface, assess compatibility, and evaluate overall performance.
4. Investigate the potential for integration with third-party software and CRM systems.
5. Review subscription options, terms and conditions, and any additional costs for message markups.
6. Research the solution provider's market reputation and level of expertise.
7. Examine the onboarding and implementation procedures.
8. Request a demo to gain a deeper understanding of the solution.
9. Explore the possibility of customizing the solution to cater to your unique requirements.
10. Lastly, assess the quality of customer support provided by the solution partner.

How to Get WhatsApp Business API?

There are two ways through which you can get WhatsApp Business API:

1. Direct sign-up from Meta
2. Through a solution provider such as DoubleTick

Directly from Meta

You can directly apply for the official WhatsApp Business API from Meta but going down this path isn’t particularly efficient. If you're a mid-scale company you'd need a developer to set up the API which is too labour-intensive and technically challenging.

Through a Solution Provider

A solution provider will get quick approval and can swiftly set up the WhatsApp Business API platform for you. For instance, with DoubleTick, the process takes between two to three days. With DoubleTick the possibilities to scale your business is endless. 

How to Get DoubleTick

Kindly email us at grow@quicksell.co or Click Below to get a FREE DEMO to know about our product offering, features and pricing plans.

Now transform WhatsApp into the ultimate sales engine to delight customers and drive revenue with DoubleTick!

Why DoubleTick?

If you're looking for the best MarCom tool that can send unlimited messages to your customers on WhatsApp without getting blocked then DoubleTick is the best business solution for you. Here are a few of the top reasons to sign up with DoubleTick WhatsApp Business API.  

• Bulk broadcast your messages and catalogue to unlimited saved and unsaved contacts.
• Automate WhatsApp marketing by scheduling your broadcast messages.
• Detailed broadcast analytics report to track your WhatsApp marketing campaign metrics in real-time.
• Single WhatsApp number for your entire company with a cloud-based team inbox and role-based access.
• End-to-end automated catalogue sharing and order booking via AI-Powered Commerce BOT.
• WhatsApp Automation via AI-powered active chatbot that can answer customers’ queries, send automated anniversaries & birthday wishes, abandoned cart notifications, pending balance reminders, bills and all kinds of alerts to customers.
• Choose your favourite tools such as Zapier, WooCommerce etc. and integrate them with DoubleTick in just a few clicks.
• Super intuitive, easy to use and mobile-friendly.
• 24/7 Customer support is available via call, WhatsApp or email.

Read more about DoubleTick here - What is DoubleTick and How This Could Be Your Greatest WhatsApp Marketing and Sales Tool 

Getting WhatsApp Business API in 5 Minutes

It only takes 5 minutes to sign up for WhatsApp Business API via DoubleTick. If your Meta Business Manager is verified, you can get started with DoubleTick within 5 minutes. If however, you need help with Meta Business Manager verification then the process would take around 3 days to a week depending on how ready you are with your documents as well as the response time from Meta. You will receive a confirmation email once the account is set up. 

You need to follow the below steps to access the DoubleTick WhatsApp Business API:

1. Get a phone number that does not have an existing WhatsApp account.
2. Sign up for a WhatsApp API provider, such as DoubleTick.
3. Complete Facebook Business verification.

After completion of these steps, you will be able to use all the functionalities of WhatsApp Business APIs on the DoubleTick dashboard.

Requisites to Apply for DoubleTick WhatsApp Business API

You need:

• A Facebook Business Manager account
• A verified business
• A WhatsApp business account
• A fresh phone number
• A Line of Credit for your WhatsApp business account
• A command line tool such as Terminal or an app like Postman that can perform URL requests (Not needed if applied via DoubleTick)

We'd also need at least two documents from the below list to verify the business:

• Business bank statement
• Business License
• Certificate of incorporation
• Goods and services tax registration certificate (GST)
• Permanent account number card (PAN)
• Shop establishment certificate
• Udyog Aadhar / MSME Certificate
• Utility bill

We can't onboard you if the above documents are not available.

Note: 

• You'll have to get a new phone number for your WhatsApp Business API account as you can't use this further for your personal use.
• You can also use your existing phone number for your WhatsApp Business API account but all your data will be erased and you'll not be able to use it for your personal use any furth

Wrapping Up!

A reliable WhatsApp Business API solution provider can enable businesses to communicate with customers more effectively. Opt for a provider that delivers secure messaging, sophisticated features, and exceptional customer support. DoubleTick is a cost-effective, mobile-optimized MarCom tool that boasts premium functionalities and outstanding support, assisting you in cultivating solid customer relationships and boosting your sales.

Also Read: 
How To Get a Verified Green Tick Badge on WhatsApp - A Step-by-Step Guide

Frequently Asked Questions

Question: How to integrate WhatsApp Business API?

Answer: Integrating WhatsApp Business API into your business involves the following steps:

1. Choose a WhatsApp Business API provider
2. Set up a Business Profile such as your business name, address, phone number and website
3. Get Approval from WhatsApp
4. Connect to the API
5. Implement Automation
6. Start Sending Messages

Note: 

The exact integration process may vary depending on the service provider you choose, so be sure to follow their specific instructions.

Question: How to get WhatsApp Business API?

Answer: There are two ways through which you can get WhatsApp Business API:

1. Direct sign-up from Meta
2. Through a solution provider such as DoubleTick

Directly from Meta

You can directly apply for the official WhatsApp Business API from Meta but going down this path isn’t particularly efficient. If you're a mid-scale company you'd need a developer to set up the API which is too labour-intensive and technically challenging.

Through a Solution Provider

A solution provider will get quick approval and can swiftly set up the WhatsApp Business API platform for you. For instance, if your Meta Business Manager is verified, you can get started with DoubleTick within 5 minutes. If however, you need help with Meta Business Manager verification then the process will take around 3 days to a week depending on how ready you are with your documents as well as the response time from Meta. With DoubleTick the possibilities to scale your business is endless. 

Kindly email us at grow@quicksell.co or Click Below to get a FREE DEMO to know about our product offering, features and pricing plans.

Question: How to get WhatsApp Business API for free?

Answer: The WhatsApp Business API is a paid service and not free. DoubleTick offers a robust WhatsApp Business API account. Kindly email us at grow@quicksell.co or Click HERE to BOOK a FREE DEMO.

Question: How to create a WhatsApp Business API account?

Answer: Here are the steps to create a WhatsApp Business API account:

1. Choose a WhatsApp Business API provider such as DoubleTick
2. Set up a Business Profile such as your business name, address, phone number and website
3. Get Approval from WhatsApp
4. Connect to the API

By following these steps, you can create a WhatsApp Business API account and start using the platform to communicate with your customers, automate messaging, and grow your business.

Question: How to integrate WhatsApp Business API into the website?

Answer: The integration of the WhatsApp Business API into a website requires technical expertise and it's recommended to seek the assistance of a developer or solution provider. DoubleTick offers a solution to integrate your WhatsApp Business API account into any website, CRM, or application of your choice, streamlining the process and eliminating the need for technical know-how.

Question: Does DoubleTick offer a free trial?

Answer: Yes, we do offer a demo account that you can play with. Download the DoubleTick App to test with a demo account.

Question: What’s DoubleTick’s pricing plan? 

Answer: Kindly email us at grow@quicksell.co or Click here to BOOK a FREE DEMO with us to learn about DoubleTick’s features and pricing plans.

Question: How many team members can I add to my DoubleTick account?

Answer: You can add unlimited team members to DoubleTick.

Question: In how many days will the DoubleTick setup be ready for my WhatsApp Business account?

Answer: If your Meta Business Manager is verified, you can get started with DoubleTick within 5 minutes. If however, you need help with Meta Business Manager verification then the process will take around 3 days to a week depending on how ready you are with your documents as well as the response time from Meta.

Question: Can I use my existing number for DoubleTick?

Answer: Yes, you can use your existing number with DoubleTick. However, we would recommend that you use a new number instead of using an existing one to ensure smooth operations for your business.

Question: Can I use my WhatsApp business app number and DoubleTick number at the same time?

Answer: No, at a time you can use only one account. Data from your WhatsApp business account will be erased once you switch to DoubleTick. 

Question: To how many customers can I shoot the broadcast messages?

Answer: There is no restriction. You can create unlimited broadcast groups and shoot messages to unlimited contacts. However, Meta might restrict you if a lot of customers mark your message as spam. The best practice is to enable the STOP bot on DoubleTick and send your templates with a STOP quick reply message so that people who are not interested in your communication can easily press STOP to get opted out instead of reporting your number as SPAM to WhatsApp.

Question: Can I automate and schedule broadcast messages?

Answer: You can automate WhatsApp messages and schedule broadcasts with DoubleTick.

Question: Does DoubleTick come with a bulk contact upload feature?

Answer: Yes, you can simply upload an excel file having contact details to the dashboard and shoot messages in bulk to unlimited customers. 

Question: How many devices does DoubleTick support?

Answer: An unlimited number of devices can be used with DoubleTick. However, access to the number of accounts will be based on your subscription.