With the rise of mobile communication, businesses are seeking new ways to connect with customers and streamline their business communications. One such solution is the WhatsApp Business API, which allows businesses to communicate with customers through the popular messaging platform. In Latin America, there are many BSPs (business service providers) offering WhatsApp Business API solutions, but it can be difficult to choose the right one. To help you make an informed decision, we've compiled a list of the top 10 WhatsApp Business API service providers in Latin America. Whether you're looking to improve customer engagement, drive sales, or simplify communication, these service providers offer a range of solutions to meet your business needs.
So, without further ado, let's get started...!
Top 10 Official WhatsApp Business API Solution Providers in LATAM (Latin America)
1. DoubleTick
Sell products 7x faster using WhatsApp Business API on mobile
DoubleTick is WhatsApp 3.0 designed to empower your sales team to sell more in less time. It's one of the best WhatsApp CRM and MarCom tools that comes with premium WhatsApp API features such as a cloud-based shared team inbox, unlimited WhatsApp broadcast messaging, dynamic catalogue sharing, an advanced Chatbot, and much more. An all-in-one solution, DoubleTick has everything that you've been looking for in a salesforce tool.
Pros:
- Bulk broadcast your messages and catalogue to unlimited saved and unsaved contacts.
- Automate WhatsApp marketing by scheduling your broadcast messages.
- Stay on top of your WhatsApp marketing campaign with real-time analytics and detailed reports to track your metrics and fine-tune your approach.
- Single WhatsApp number for your entire company with a cloud-based team inbox and role-based access.
- End-to-end automated catalogue sharing and order booking via AI-Powered Commerce BOT.
- WhatsApp automation via AI-powered active chatbot that can answer customers’ queries, send automated anniversaries & birthday wishes, abandoned cart notifications, pending balance reminders, bills and all kinds of alerts to customers.
- Choose your favourite tools such as Shopify, Zapier, WooCommerce etc. and integrate them with DoubleTick in just a few clicks.
- Super intuitive, easy to use and mobile-friendly.
- 24/7 Customer support is available on call, WhatsApp or email.
DoubleTick is revolutionizing the way businesses use WhatsApp API with its innovative mobile-focused platform, allowing you to manage your business on the go.
Cons:
- Due to the mobile-first approach, the product is optimised to perform best on mobile devices.
Apart from this, there are no downsides. Please let us know if you encounter any issues.
Free Trial
DoubleTick doesn't offer a Free Trial. However, one can opt for a monthly subscription to experience DoubleTick.
Pricing
Click here to check out our pricing plans or book a FREE demo with us to know more about the product and its features.
2. Twilio
Twilio, a feature-rich Flex app, is recognized as a specialized marketing partner on Facebook's directory. It offers a customizable Flex Cloud platform that enables you to create an omnichannel contact centre, SMS marketing campaigns, push notifications, call tracking, phone verification, and more.
Pros:
- Twilio is an omnichannel platform that supports various communication channels including VoIP, phone calls, messaging, WhatsApp, and emails.
- Offers a great degree of customization and scalability options.
- Twilio integrates seamlessly with a broad range of applications and platforms, providing a hassle-free experience.
Cons:
- Technical proficiency is required to use the platform effectively.
- The API offers fewer features compared to other WhatsApp Business API solutions in the market.
- The platform's user interface may be overwhelming and confusing for new users.
Free Trial
Yes, Twilio offers a free trial wherein no credit card is required. You can sign-up for it free and get started.
Pricing
$1/user per hour or $150/user per month.
3. Whatso
Whatso has quickly become a go-to WhatsApp marketing tool, trusted by thousands of clients across the globe. Equipped with advanced Anti-Blocking technology, Whatso ensures messages reach intended customers without disruptions, making it ideal for small to mid-sized businesses aiming to increase engagement and drive sales growth.
Pros
- Intuitive platform for easy campaign management
- Bulk messaging capabilities to send announcements, updates, and offers to large groups at once
- Customizable messages with dynamic variable options
- Simple contact import from CSV, TXT files, or copy-paste
- Extract contacts from WhatsApp groups for expanded outreach
Cons
- May be affected by WhatsApp policy changes, impacting functionality
- Potential risk of restrictions due to WhatsApp's anti-spam policies
- No user interface for a complex bot builder
Free Trial
No free trial is available.
Pricing
Standard: $29/Year
Professional: $34 (Lifetime)
Enterprise: $69 (Lifetime)
4. 360Dialog
360dialog is an iPaaS messaging solution and an official solution provider of WhatsApp Business API. This WhatsApp marketing platform includes features such as analytics and ROI tracking, team inboxes, CRM integration, marketing automation, and sales intelligence, all in one comprehensive solution.
Pros:
- Efficient onboarding process, allowing you to set up an account in just 10 minutes.
- 100% message delivery rate.
- Free WhatsApp green tick verification.
Cons:
- 360dialog does not offer 24/7 support and customer assistance can only be accessed via email.
- There are no real-time session reports available.
- It requires ongoing attention and support from the development team.
Free Trial
Yes, you can create a free WhatsApp Business API account in 360dialog without any credit card.
Pricing
360dialog offers 3 plans that are charged Monthly. The "API Only" plan will cost you 49 €/ month, which is best suited for businesses who want to get access to the API only and have an in-house team to develop the platform. Please note, with this plan you'll get Standard community support only. The "Professional" plan will cost you 99 €/ month, which is suited for small businesses. With this plan, you can send unlimited WhatsApp Session Messages or Conversations with Premium customer support. For the "Enterprise" plan, you'll have to pay > 200 €. This plan is best suited for large businesses. For custom integration, you'll have to connect with their customer support.
5. CM.com
For businesses looking to maximize their presence on WhatsApp, CM.com offers a powerful WhatsApp Business API. The platform offers automation, analytics, and security features, and can be integrated with other communication channels for an omnichannel experience.
Pros:
- No-code WhatsApp Business API platform.
- No Code Chatbot builder.
- Easy drag & drop editor to automate recurring queries.
- Share multimedia messages, business updates, location & much more with customers.
Cons:
- The biggest disadvantage of the platform - the WhatsApp broadcasting feature is unavailable.
- Expensive as compared to other market players.
- Not a great analytics function.
Free Trial
Yes, you can create a free WhatsApp Business API account on cm.com.
Pricing
CM.com's pricing is based on the number of unique active users a business interacts with every month. For instance, a business that communicates with 500 unique customers in a month would be charged Rs 1499, with prices increasing as the number of users increases.
6. Yellow.ai
Yellow.ai is the ultimate WhatsApp marketing software for businesses, offering comprehensive end-to-end sales management solutions. Through the software, customers can easily browse catalogues, place orders, make payments, track orders, cancel orders, and place return requests, all through a simple chat interface.
Pros:
- Seamless automated agent handoff.
- The platform integrates with a variety of applications, including CRM, billing, and invoicing software.
- Sign up for a 12-month chatbot contract and get 3 months of free WhatsApp and Omnichannel bots.
Cons:
- Take 7 days for account approval.
- Customer support is available via email or form submission only. No direct calling facility.
Free Trial:
Yes, a 21 days free trial plan is available.
Pricing:
Pricing is not listed on the website. Have to request a quote.
7. CBOT
CBOT is a leading AI company that offers a comprehensive customer service automation platform based on its proprietary technologies. Its product, the CBOT Platform, is an AI-based solution that enables businesses to rapidly develop and scale intelligent chatbots and voice assistants that can easily integrate with various channels and platforms, including WhatsApp and Facebook Messenger.
Pros:
- Award-winning trusted solution partner.
- 24/7 Omnichannel customer service.
- Pre-Built E-Commerce Chatbot.
- Unlimited Monthly Active Users.
Cons:
- No free trial.
- Levy message markup cost.
- Integration with third-party applications is quite a hassle.
Free Trial
CBOT doesn't offer any free trial.
Pricing
Pricing is not listed on the website. Have to request a quote.
8. Kaleyra
Kaleyra is a prominent player in the space of conversational commerce, providing a wide range of communication technology solutions that include the WhatsApp Business APIs. The platform offers various features such as chatbots, interactive messages with quick reply buttons, media sharing, customizable message templates, and auto-replies to enhance the conversational experience.
Pros:
- The product features can be personalised to meet specific business requirements.
- Supports a wide range of multimedia communication, including documents, videos, QR codes, audio files, e-tickets, and store locations.
- Chatbots can provide real-time updates to customers.
Cons:
- No trial option is available.
- Limited customer support options (email or form submissions only).
- Chatbots are not advanced as compared to other solution providers.
- Markup fees are applied to messages sent or received.
Free Trial
- No free trial is available.
Pricing
- Pricing is not listed on the website. Have to request a quote.
9. Delightchat
DelightChat's WhatsApp Business API provides businesses with a way to communicate with their customers on WhatsApp using advanced features such as automated messages and chatbots. The product has a user-friendly interface, possesses various features such as analytics and reporting capabilities, and supports multiple languages with automatic template translation.
Pros:
- Multi-lingual support and automatic template translation.
- Robust analytics and reporting tools that offer valuable customer insights.
- Label important conversations with ease using tags such as "refund", "VIP", "exchange", etc.
- Avoid duplicate replies with collision detection that shows who's viewing or replying to a ticket.
Cons:
- A limited number of support tickets per month is included in the plan, with additional charges applied once the limit is reached.
- The number of unique contacts you can send messages to per month is limited, based on the plan selected.
- A one-time application fee of $25 is charged for the Free WhatsApp Green Tick Application in the "STARTUP" plan.
Free Trial
Yes, DelightChat offers a free trial wherein no credit card is required. You can sign-up for it free and get started.
Pricing
DelightChat offers three monthly charged plans - STARTUP, SCALE, and GROWTH - to cater to businesses of varying sizes. The STARTUP plan, priced at $49 per month, is suitable for small businesses and includes a one-time application fee of $25 for the Free WhatsApp Green Tick Application. Additionally, a chargeable 1:1 Personalized Onboarding Call is applicable for $50 for a 50-minute session. This plan, however, does not come with a dedicated account manager. The SCALE plan is priced at $99 per month and caters to medium-sized enterprises. However, like the STARTUP plan, this option also lacks a dedicated account manager. The GROWTH plan, priced at $299 per month, is the most comprehensive option, best suited for large businesses and includes a dedicated account manager along with full support services.
10. Respond.io
Respond.io is an omnichannel platform that offers solutions beyond the WhatsApp Business API. It allows businesses to integrate their current support system with Respond.io's environment. This makes Respond.io an excellent choice for enterprises seeking a complete WhatsApp marketing solution.
Pros:
- Under the free plan, you can send unlimited messaging to up to 100 contacts.
- The platform has a user-friendly interface.
Cons:
- Expensive, compared to other options.
- No option to automatically remove inactive contacts.
- Direct calls to customer support are not available, only email support is provided, which may take 2-3 days to receive a response.
- Levy message markup cost.
Free Trial
A limited-time, 3-day free trial is offered during which you can send unlimited messages to up to 50 contacts. Alternatively, there is a free plan that allows messaging to a maximum of 100 unique contacts.
Pricing
Respond.io offers two monthly billing plans, one for small businesses at $29 per month and another for large businesses at $79 per month. The base plan provides unlimited messaging to up to 1000 unique contacts with access for 5 agents. The advanced plan includes 25 user access and allows messaging to up to 5000 monthly active contacts. For custom integration, you will need to contact their customer support.
Note:
The pricing information for these service providers may be subject to change over time. Therefore, we recommend checking their respective websites for the most up-to-date and accurate information.
How to Get DoubleTick
Kindly email us at grow@quicksell.co or Click Below to get a FREE DEMO to know about our product offering, features and pricing plans.
Now transform WhatsApp into the ultimate sales engine to delight customers and drive revenue with DoubleTick!
Wrapping Up!
A reliable WhatsApp Business API solution provider can help businesses connect with customers more efficiently. Choose a provider that offers secure messaging, advanced features, and dedicated customer support. DoubleTick is an affordable and mobile-friendly MarCom tool with premium features and excellent support that'd help you build strong customer relationships and scale your sales.
