Top 10 WhatsApp Business API & Team Inbox Providers in Indonesia - 2024 Edition

As WhatsApp continues to be one of the most popular messaging apps in Indonesia, businesses are turning to its Business API and team inbox solutions to connect with customers more efficiently. With so many providers out there, it can be overwhelming to choose the right one. In this blog post, we've compiled a list of the top 10 WhatsApp Business API and team inbox solution providers in Indonesia for 2024, along with their features and pricing, to help you make an informed decision for your business.

What is WhatsApp Business API?

A WhatsApp Business API is an application program interface authorising businesses to receive and send bulk WhatsApp messages in real-time seamlessly. It is designed to help businesses communicate with their customers in a more efficient and personalized way, using features such as interactive automated messages and quick replies. 

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In a nutshell, WhatsApp Business API is a robust solution that enables businesses to personalize their customer communication and provide a better customer experience. Whether you're a small business owner or part of a larger company, the WhatsApp Business API can be customized to fit your needs.

Wanna know about WhatsApp Business API in detail? Here is your 2024 Ultimate Guide to WhatsApp Business API - Click Here to Read​

Features of WhatsApp Business API

The WhatsApp Business API offers a robust suite of features designed to streamline customer communication for businesses. These features include:

1. A centralized, cloud-based team inbox for efficient management of customer inquiries.
2. Role-based access control to establish team roles and designate communication flow authority.
3. Unlimited WhatsApp broadcast messaging for personalized customer engagement.
4. Real-time broadcast analytics reports to track performance metrics.
5. AI-driven WhatsApp automation, including chatbots and auto-replies, for seamless customer interaction.
6. Easy native integration with third-party apps.

Benefits of WhatsApp Business API

The WhatsApp Business API offers numerous benefits for businesses seeking to enhance their customer communication and engagement. These advantages include:

• Improved customer experience: Providing quick and efficient responses to customer inquiries through a platform they already use and trust.
• Centralized communication: A shared inbox allows team members to collaborate and manage customer interactions seamlessly.
• Enhanced security: WhatsApp's end-to-end encryption ensures that messages and data remain secure throughout the communication.
• Scalability: The API accommodates businesses of varying sizes, enabling them to expand their customer base and adapt communication strategies as needed.
• Cost-effective marketing: Broadcast messaging facilitates targeted marketing campaigns, reaching customers with personalized messages at a lower cost.
• Automation and efficiency: AI-powered chatbots and auto-replies save time and resources, allowing businesses to focus on more critical tasks.
• Data-driven decision-making: Real-time analytics reports provide valuable insights into customer engagement and campaign performance, helping businesses optimize their strategies.
• Easy integration: The API's compatibility with third-party applications simplifies the process of incorporating it into existing systems and workflows.

Now that we have a sound understanding of the fundamental concepts and benefits of WhatsApp Business API, let's take a closer look at the leading WhatsApp Business API solution providers in Indonesia. These providers offer a range of features that enable businesses to effectively leverage the potential of WhatsApp and enhance their communication with their customers.

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Top 10 Official WhatsApp Business API Solution Providers in Indonesia

1. DoubleTick

Sell products 7x faster using WhatsApp Business API on mobile

DoubleTick is a mobile-friendly WhatsApp Business API on mobile designed to empower your business team to sell more in less time. The tool comes with premium WhatsApp API features such as cloud-based shared team inbox, unlimited broadcast and bulk WhatsApp messaging, dynamic catalogues sharing, chatbot, commerce Bot and much more. An all-in-one solution, DoubleTick has everything that you've been looking for in a WhatsApp marketing tool.

Pros:

• Broadcast messages and catalogues to unlimited saved and unsaved contacts.
• Schedule automated WhatsApp marketing campaigns.
• Real-time broadcast analytics report for tracking campaign metrics.
• Use a single WhatsApp number for your entire company with a cloud-based team inbox and role-based access.
• AI-powered Commerce BOT for automated catalogue sharing and order booking.
• AI-powered active chatbot to automate customer queries, greetings, notifications, and alerts.
• Seamless integration with third-party apps.
• Easy integration of WhatsApp Chatbot.
• Efficient onboarding process.
• Offers cost-effective pricing solutions. 
• Intuitive, mobile-friendly, and easy-to-use interface.
• 24/7 customer support is available via call, WhatsApp or email.

DoubleTick delivers a mobile-centric approach that sets it apart from typical desktop-focused solutions. The platform provides a seamless mobile experience for managing and controlling all business activities through a smartphone.

Cons:

Due to the mobile-first approach, the product is optimised to perform best on mobile devices. 

Apart from this, there are no cons. Let us know if you find one after using DoubleTick.

Free Trial

DoubleTick doesn't offer a Free Trial. However, one can opt for a monthly subscription or demo account to experience DoubleTick.

Pricing

Click here to check out our pricing plans or book a FREE demo with us to know more about the product and its features.

2. Mekari Qontak

Mekari Qontak is a leading WhatsApp Business API solution provider in Indonesia. It assists businesses in automating customer communication and streamlining operations through the WhatsApp platform. With a focus on delivering a user-friendly experience, Mekari Qontak enables efficient management of customer inquiries, sales, and marketing efforts.

Pros:

• Reputable WhatsApp Business API provider in Indonesia.
• User-friendly platform for seamless customer communication.
• Supports integration with CRM and other business applications.
• Offers automation features for marketing and sales activities.
• Provides analytics to measure campaign performance.

Cons:

• Limited global presence compared to other solution providers.
• Customization options may be restricted.
• Regional language support may be limited.
• Onboarding and setup could be time-consuming.

Free Trial: 

Mekari Qontak offers a free trial for their WhatsApp Business API solution, allowing potential clients to test the platform before committing to a paid plan.

Pricing: 

Detailed pricing information for Mekari Qontak's WhatsApp Business API solution is not readily available on their website. To obtain accurate pricing information, please contact their customer support or sales team.

3. Morph.ai

Morph.ai is a prominent WhatsApp Business API solution provider in Indonesia, helping businesses streamline customer communication and enhance their marketing strategies. With its robust platform, Morph.ai enables businesses to efficiently manage customer interactions, automate marketing campaigns, and drive sales.

Pros:

• Leading WhatsApp Business API provider in Indonesia.
• Intuitive platform for efficient customer communication.
• Seamless integration with CRM and other business applications.
• Marketing automation and sales support capabilities.
• Performance analytics for measuring campaign success.

Cons:

• Limited global reach compared to other solution providers.
• Customization options might be limited.
• Language support may be restricted to specific regions.
• Initial setup and onboarding could be time-consuming.

Free Trial: 

Morph.ai offers a free trial for their WhatsApp Business API solution, allowing potential clients to evaluate the platform before opting for a paid subscription.

Pricing: 

Morph.ai does not provide specific pricing information for their WhatsApp Business API solution on their website. To get accurate pricing details, please contact their customer support or sales team.

4. Qiscus

Qiscus is a versatile communication solution that offers WhatsApp Business API integration, enabling businesses to enhance customer engagement and support through the popular messaging platform. Qiscus provides a comprehensive suite of features such as chatbots, multi-agent support, and a centralized dashboard to manage conversations, making it easier for businesses to communicate effectively with their customers.

Pros:

• Easy integration with the WhatsApp Business API.
• Chatbot support for automated customer interactions.
• Multi-agent support for efficient teamwork and collaboration.
• Centralized dashboard to manage and track customer conversations.
• Supports multiple messaging channels, including WhatsApp, LINE, and Facebook Messenger.

Cons:

• Limited information is available on the website regarding the full range of features.
• No clear information about 24/7 customer support availability.
• The platform may require a learning curve for new users.

Free Trial: 

Qiscus offers a free trial to explore the platform and its features, though further details regarding the duration and limitations are not provided on the website.

Pricing: 

Qiscus pricing information is not explicitly mentioned on the website. However, they encourage businesses to contact their sales team for a customized pricing plan based on their specific requirements.

5. Sirena

Sirena is a messaging platform that offers WhatsApp Business API services. It enables businesses to manage customer conversations across various messaging channels, including WhatsApp, SMS, and Facebook Messenger.

Pros:

• Provides a range of messaging services, including WhatsApp, SMS, and Facebook Messenger.
• Offers easy integration with various platforms and applications.
• Provides customizable chatbots for a more personalized experience.
• Offers detailed analytics for monitoring and measuring performance.

Cons:

• May not be suitable for large businesses with complex requirements.
• Limited customization options compared to other providers.
• Limited features for automation.

Free Trial: 

Yes, Sirena offers a free trial for its WhatsApp Business API services.

Pricing: 

Sirena's pricing for WhatsApp Business API services starts at IDR 400,000/month.

6. Clickatell 

Clickatell is a messaging platform that offers WhatsApp Business API services. It enables businesses to send and receive messages through various messaging channels, including WhatsApp, SMS, and email.

Pros:

• Provides a range of messaging services, including WhatsApp, SMS, and email.
• Offers easy integration with various platforms and applications.
• Provides customizable chatbots for a more personalized experience.
• Offers detailed analytics for monitoring and measuring performance.

Cons:

• May not be suitable for large businesses with complex requirements.
• Limited customization options compared to other providers.
• Limited features for automation.

Free Trial: 

Yes, Clickatell offers a free trial for its WhatsApp Business API services.

Pricing: 

Clickatell's pricing for WhatsApp Business API services is not mentioned on their website. Businesses can contact their sales team to get a quote.

7. Chatbiz

Chatbiz is a chatbot development platform that offers WhatsApp Business API services. It enables businesses to create customized chatbots that can handle queries and automate responses.

Pros:

• User-friendly interface that requires no technical expertise.
• Offers customizable chatbots that can handle multiple queries simultaneously.
• Provides detailed analytics for monitoring and measuring performance.
• Cost-effective solution for small and medium-sized businesses.

Cons:

• Limited features compared to other providers.
• May not be suitable for large businesses with complex requirements.
• Limited customization options for chatbots.

Free Trial: 

Yes, Chatbiz offers a free trial for its WhatsApp Business API services.

Pricing: 

Chatbiz's pricing for WhatsApp Business API services starts at IDR 99,000/month.

8. Waboxapp

Waboxapp is a messaging platform that offers WhatsApp Business API services. It enables businesses to send and receive messages through WhatsApp and offers features such as chatbots and automation.

Pros:

• User-friendly interface that requires no technical expertise.
• Offers customizable chatbots that can handle multiple queries simultaneously.
• Provides detailed analytics for monitoring and measuring performance.
• Cost-effective solution for small and medium-sized businesses.

Cons:

• Limited features compared to other providers.
• May not be suitable for large businesses with complex requirements.
• Limited customization options for chatbots.

Free Trial: 

Yes, Waboxapp offers a free trial for its WhatsApp Business API services.

Pricing: 

Waboxapp's pricing for WhatsApp Business API services starts at IDR 1,500,000/month

9. Mitra Integrasi Informatika (MII)

MII is an IT consulting and services provider that offers various solutions, including WhatsApp Business API services. It enables businesses to engage with their customers through WhatsApp and offers features such as chatbots, automation, and analytics.

Pros:

• Provides a cost-effective solution for small and medium-sized businesses.
• Offers personalized customer support and assistance.
• Easy integration with various platforms and applications.
• Allows businesses to create customized chatbots for a more personalized experience.

Cons:

• Limited customization options compared to other providers.
• May not be suitable for large businesses with complex requirements.
• Limited features for automation.

Free Trial: 

Yes, MII offers a free trial for its WhatsApp Business API services.

Pricing: 

MII's pricing for WhatsApp Business API services starts at IDR 1,500,000/month.

Note:

The pricing information of these service providers may change over time and we suggest checking their websites for the most up-to-date information.

Which WhatsApp Business API Solution Partner Should You Choose?

Selecting the ideal WhatsApp Business API solution partner can be challenging. To assist you in your search, we have compiled a list of 10 crucial factors to consider. By keeping these parameters in mind, you will be on track to find the perfect partner for your business.

1. First, define your marketing goals clearly.
2. Decide the features essential for your business and ensure their availability.
3. Test the user interface, assess compatibility, and evaluate performance.
4. Examine the extent of third-party software and CRM integration possibilities.
5. Review subscription plans, terms and conditions, and message markup costs.
6. Investigate the solution provider's market reputation and expertise.
7. Assess the onboarding and implementation procedures.
8. Arrange a demo to gain further insights.
9. Explore options for customizing the solution to meet your specific requirements.
10. Inquire about the quality of customer support provided.

How to get WhatsApp Business API

There are two ways through which you can get WhatsApp Business API:

1. Direct sign-up from Meta
2. Through a solution provider such as DoubleTick

Directly from Meta

While it is possible to apply for the official WhatsApp Business API directly from Meta, it may not be the most efficient option. For mid-sized companies, setting up the API would require the assistance of a developer, which can be both time-consuming and technically difficult.

Through a Solution Provider

A solution provider will get quick approval and can swiftly set up the WhatsApp Business API platform for you. For instance, with DoubleTick, the process takes between two to three days. With DoubleTick the possibilities to scale your business is endless. 

How to Get DoubleTick?

Kindly email us at grow@quicksell.co or Click Below to get a FREE DEMO to know about our product offering, features and pricing plans.

Now transform WhatsApp into the ultimate sales engine to delight customers and drive revenue with DoubleTick!

Why DoubleTick?

If you're looking for the best MarCom tool that can send unlimited messages to your customers on WhatsApp without getting blocked then DoubleTick is the best business solution for you. Here are a few of the top reasons to sign up with DoubleTick WhatsApp Business API.  

1. Bulk broadcast your messages and catalogue to unlimited saved and unsaved contacts.
2. Automate WhatsApp marketing by scheduling your broadcast messages.
3. Detailed broadcast analytics report to track your WhatsApp marketing campaign metrics in real-time.
4. Single WhatsApp number for your entire company with a cloud-based team inbox and role-based access.
5. End-to-end automated catalogue sharing and order booking via AI-Powered Commerce BOT.
6. WhatsApp automation via a chatbot that can answer customers’ queries, send automated anniversaries & birthday wishes, abandoned cart notifications, pending balance reminders, bills and all kinds of alerts to customers.
7. Choose your favourite tools or apps and integrate them with DoubleTick in just a few clicks.
8. Super intuitive, easy to use and mobile-friendly.
9. 24/7 Customer support is available via call, WhatsApp or email.

DoubleTick offers a full-fledged WhatsApp Marketing solution built on the official WhatsApp Business API platform. 

Read more about DoubleTick here - What is DoubleTick and How This Could Be Your Greatest WhatsApp Marketing and Sales Tool

Getting WhatsApp Business API in 5 Minutes

It only takes 5 minutes to sign up for WhatsApp Business API via DoubleTick. If a business's Meta Business Manager is already verified, they can get started with DoubleTick right away. However, if the verification of the Meta Business Manager is required, it may take between three days to a week, depending on the business's document readiness and response time from Meta. After the account is set up, a confirmation email will be sent to the business.

You need to follow the below steps to access the DoubleTick WhatsApp Business API:

1. Get a phone number that does not have an existing WhatsApp account.
2. Sign up for a WhatsApp API provider, such as DoubleTick.
3. Complete Facebook Business verification.

After completion of these steps, you will be able to use all the functionalities of WhatsApp Business APIs on the DoubleTick dashboard.

Requisites to Apply for DoubleTick WhatsApp Business API

You need:

• A Facebook Business Manager account
• A verified business
• A WhatsApp business account
• A fresh phone number
• A Line of Credit for your WhatsApp business account
• A command line tool such as Terminal or an app like Postman that can perform URL requests (Not needed if applied via DoubleTick)

We'd also need at least two documents from the below list to verify the business:

• Business bank statement
• Business License
• Certificate of incorporation
• Goods and services tax registration certificate (GST)
• Permanent account number card (PAN)
• Shop establishment certificate
• Udyog Aadhar / MSME Certificate
• Utility bill

We can't onboard you if the above documents are not available.

Note: 

• You'll have to get a new phone number for your WhatsApp Business API account as you can't use this further for your personal use.
• You can also use your existing phone number for your WhatsApp Business API account but all your data will be erased and you'll not be able to use it for your personal use any further.

Wrapping Up

In a nutshell. WhatsApp Business API is becoming increasingly popular among businesses in Indonesia, and for good reason. It offers a convenient and effective way to engage with customers and drive sales. If you're thinking of using WhatsApp Business API for your business, it's important to choose a reliable solution provider.

As one of the top 10 WhatsApp Business API providers in Indonesia, DoubleTick stands out for our innovative solutions and excellent customer support. We are dedicated to assisting enterprises across various sizes and industries in achieving 7X growth through streamlined customer communication and engagement strategies.

Frequently Asked Questions:

Question: Why should I use WhatsApp Business API for my business in Indonesia? 

Answer: WhatsApp is the most popular messaging app in Indonesia, and using WhatsApp Business API can help businesses reach a wider audience, provide better customer service, and increase sales.

Question: How do I choose the best WhatsApp Business API provider for my business in Indonesia? 

Answer: When choosing a WhatsApp Business API provider, consider factors such as pricing, features, customer support, and experience in the Indonesian market. It's also important to read reviews and compare different providers before making a decision.

Question: How to integrate WhatsApp Business API?

Answer: Integrating WhatsApp Business API into your business involves the following steps:

1. Choose a WhatsApp Business API provider
2. Set up a Business Profile such as your business name, address, phone number and website
3. Get Approval from WhatsApp
4. Connect to the API
5. Implement Automation
6. Start Sending Messages

Note: 

The exact integration process may vary depending on the service provider you choose, so be sure to follow their specific instructions.

Question: How to get WhatsApp Business API?

Answer: There are two ways through which you can get WhatsApp Business API:

1. Direct sign-up from Meta
2. Through a solution provider such as DoubleTick

Directly from Meta

You can directly apply for the official WhatsApp Business API from Meta but going down this path isn’t particularly efficient. If you're a mid-scale company you'd need a developer to set up the API which is too labour-intensive and technically challenging.

Through a Solution Provider

A solution provider will get quick approval and can swiftly set up the WhatsApp Business API platform for you. For instance, if your Meta Business Manager is verified, you can get started with DoubleTick within 5 minutes. If however, you need help with Meta Business Manager verification then the process will take around 3 days to a week depending on how ready you are with your documents as well as the response time from Meta. With DoubleTick the possibilities to scale your business is endless. 

Kindly email us at grow@quicksell.co or Click Below to get a FREE DEMO to know about our product offering, features and pricing plans.

Question: How to create a WhatsApp Business API account?

Answer: Here are the steps to create a WhatsApp Business API account:

1. Choose a WhatsApp Business API provider such as DoubleTick
2. Set up a Business Profile such as your business name, address, phone number and website
3. Get Approval from WhatsApp
4. Connect to the API

By following these steps, you can create a WhatsApp Business API account and start using the platform to communicate with your customers, automate messaging, and grow your business.

Question: How to integrate WhatsApp Business API into the website?

Answer: The integration of the WhatsApp Business API into a website requires technical expertise and it's recommended to seek the assistance of a developer or solution provider. DoubleTick offers a solution to integrate your WhatsApp Business API account into any website, CRM, or application of your choice, streamlining the process and eliminating the need for technical know-how.

Question: Does DoubleTick offer a free trial?

Answer: Yes, we do offer a demo account that you can play with. Download the DoubleTick App to test with a demo account.

Question: What’s DoubleTick’s pricing plan? 

Answer: Kindly email us at grow@quicksell.co or Click here to BOOK a FREE DEMO with us to learn about DoubleTick’s features and pricing plans.

Question: How many team members can I add to my DoubleTick account?

Answer: You can add unlimited team members to DoubleTick.

Question: How many devices does DoubleTick support?

Answer: An unlimited number of devices can be used with DoubleTick. However, access to the number of accounts will be based on your subscription.