As WhatsApp continues to be one of the most popular messaging apps in Indonesia, businesses are turning to its Business API and team inbox solutions to connect with customers more efficiently. With so many providers out there, it can be overwhelming to choose the right one. In this blog post, we've compiled a list of the top 10 WhatsApp Business API and team inbox solution providers in Indonesia for 2024, along with their features and pricing, to help you make an informed decision for your business.
Top 10 Official WhatsApp Business API Solution Providers in Indonesia
1. DoubleTick
Sell products 7x faster using WhatsApp Business API on mobile
DoubleTick is a mobile-friendly WhatsApp Business API on mobile designed to empower your business team to sell more in less time. The tool comes with premium WhatsApp API features such as cloud-based shared team inbox, unlimited broadcast and bulk WhatsApp messaging, dynamic catalogues sharing, chatbot, commerce Bot and much more. An all-in-one solution, DoubleTick has everything that you've been looking for in a WhatsApp marketing tool.
Pros:
- Broadcast messages and catalogues to unlimited saved and unsaved contacts.
- Schedule automated WhatsApp marketing campaigns.
- Real-time broadcast analytics report for tracking campaign metrics.
- Use a single WhatsApp number for your entire company with a cloud-based team inbox and role-based access.
- AI-powered Commerce BOT for automated catalogue sharing and order booking.
- AI-powered active chatbot to automate customer queries, greetings, notifications, and alerts.
- Seamless integration with third-party apps.
- Easy integration of WhatsApp Chatbot.
- Efficient onboarding process.
- Offers cost-effective pricing solutions.
- Intuitive, mobile-friendly, and easy-to-use interface.
- 24/7 customer support is available via call, WhatsApp or email.
DoubleTick delivers a mobile-centric approach that sets it apart from typical desktop-focused solutions. The platform provides a seamless mobile experience for managing and controlling all business activities through a smartphone.
Cons:
Due to the mobile-first approach, the product is optimised to perform best on mobile devices.
Apart from this, there are no cons. Let us know if you find one after using DoubleTick.
Free Trial
DoubleTick doesn't offer a Free Trial. However, one can opt for a monthly subscription or demo account to experience DoubleTick.
Pricing
Click here to check out our pricing plans or book a FREE demo with us to know more about the product and its features.
2. Mekari Qontak
Mekari Qontak is a leading WhatsApp Business API solution provider in Indonesia. It assists businesses in automating customer communication and streamlining operations through the WhatsApp platform. With a focus on delivering a user-friendly experience, Mekari Qontak enables efficient management of customer inquiries, sales, and marketing efforts.
Pros:
- Reputable WhatsApp Business API provider in Indonesia.
- User-friendly platform for seamless customer communication.
- Supports integration with CRM and other business applications.
Cons:
- Limited global presence compared to other solution providers.
- Customization options may be restricted.
- Regional language support may be limited.
- Onboarding and setup could be time-consuming.
Free Trial:
Mekari Qontak offers a free trial for their WhatsApp Business API solution, allowing potential clients to test the platform before committing to a paid plan.
Pricing:
Detailed pricing information for Mekari Qontak's WhatsApp Business API solution is not readily available on their website. To obtain accurate pricing information, please contact their customer support or sales team.
3. Morph.ai
Morph.ai is a prominent WhatsApp Business API solution provider in Indonesia, helping businesses streamline customer communication and enhance their marketing strategies. With its robust platform, Morph.ai enables businesses to efficiently manage customer interactions, automate marketing campaigns, and drive sales.
Pros:
- Leading WhatsApp Business API provider in Indonesia.
- Intuitive platform for efficient customer communication.
- Seamless integration with CRM and other business applications.
Cons:
- Limited global reach compared to other solution providers.
- Customization options might be limited.
- Language support may be restricted to specific regions.
- Initial setup and onboarding could be time-consuming.
Free Trial:
Morph.ai offers a free trial for their WhatsApp Business API solution, allowing potential clients to evaluate the platform before opting for a paid subscription.
Pricing:
Morph.ai does not provide specific pricing information for their WhatsApp Business API solution on their website. To get accurate pricing details, please contact their customer support or sales team.
4. Qiscus
Qiscus is a versatile communication solution that offers WhatsApp Business API integration, enabling businesses to enhance customer engagement and support through the popular messaging platform. Qiscus provides a comprehensive suite of features such as chatbots, multi-agent support, and a centralized dashboard to manage conversations, making it easier for businesses to communicate effectively with their customers.
Pros:
- Easy integration with the WhatsApp Business API.
- Chatbot support for automated customer interactions.
- Multi-agent support for efficient teamwork and collaboration.
Cons:
- Limited information is available on the website regarding the full range of features.
- No clear information about 24/7 customer support availability.
- The platform may require a learning curve for new users.
Free Trial:
Qiscus offers a free trial to explore the platform and its features, though further details regarding the duration and limitations are not provided on the website.
Pricing:
Qiscus pricing information is not explicitly mentioned on the website. However, they encourage businesses to contact their sales team for a customized pricing plan based on their specific requirements.
5. Sirena
Sirena is a messaging platform that offers WhatsApp Business API services. It enables businesses to manage customer conversations across various messaging channels, including WhatsApp, SMS, and Facebook Messenger.
Pros:
- Provides a range of messaging services, including WhatsApp, SMS, and Facebook Messenger.
- Offers easy integration with various platforms and applications.
- Provides customizable chatbots for a more personalized experience.
- Offers detailed analytics for monitoring and measuring performance.
Cons:
- May not be suitable for large businesses with complex requirements.
- Limited customization options compared to other providers.
- Limited features for automation.
Free Trial:
Yes, Sirena offers a free trial for its WhatsApp Business API services.
Pricing:
Sirena's pricing for WhatsApp Business API services starts at IDR 400,000/month.
6. Clickatell
Clickatell is a messaging platform that offers WhatsApp Business API services. It enables businesses to send and receive messages through various messaging channels, including WhatsApp, SMS, and email.
Pros:
- Provides a range of messaging services, including WhatsApp, SMS, and email.
- Offers easy integration with various platforms and applications.
- Provides customizable chatbots for a more personalized experience.
- Offers detailed analytics for monitoring and measuring performance.
Cons:
- May not be suitable for large businesses with complex requirements.
- Limited customization options compared to other providers.
- Limited features for automation.
Free Trial:
Yes, Clickatell offers a free trial for its WhatsApp Business API services.
Pricing:
Clickatell's pricing for WhatsApp Business API services is not mentioned on their website. Businesses can contact their sales team to get a quote.
7. Chatbiz
Chatbiz is a chatbot development platform that offers WhatsApp Business API services. It enables businesses to create customized chatbots that can handle queries and automate responses.
Pros:
- User-friendly interface that requires no technical expertise.
- Offers customizable chatbots that can handle multiple queries simultaneously.
- Provides detailed analytics for monitoring and measuring performance.
- Cost-effective solution for small and medium-sized businesses.
Cons:
- Limited features compared to other providers.
- May not be suitable for large businesses with complex requirements.
- Limited customization options for chatbots.
Free Trial:
Yes, Chatbiz offers a free trial for its WhatsApp Business API services.
Pricing:
Chatbiz's pricing for WhatsApp Business API services starts at IDR 99,000/month.
8. Waboxapp
Waboxapp is a messaging platform that offers WhatsApp Business API services. It enables businesses to send and receive messages through WhatsApp and offers features such as chatbots and automation.
Pros:
- User-friendly interface that requires no technical expertise.
- Offers customizable chatbots that can handle multiple queries simultaneously.
- Provides detailed analytics for monitoring and measuring performance.
- Cost-effective solution for small and medium-sized businesses.
Cons:
- Limited features compared to other providers.
- May not be suitable for large businesses with complex requirements.
- Limited customization options for chatbots.
Free Trial:
Yes, Waboxapp offers a free trial for its WhatsApp Business API services.
Pricing:
Waboxapp's pricing for WhatsApp Business API services starts at IDR 1,500,000/month
9. Mitra Integrasi Informatika (MII)
MII is an IT consulting and services provider that offers various solutions, including WhatsApp Business API services. It enables businesses to engage with their customers through WhatsApp and offers features such as chatbots, automation, and analytics.
Pros:
- Provides a cost-effective solution for small and medium-sized businesses.
- Offers personalized customer support and assistance.
- Easy integration with various platforms and applications.
- Allows businesses to create customized chatbots for a more personalized experience.
Cons:
- Limited customization options compared to other providers.
- May not be suitable for large businesses with complex requirements.
- Limited features for automation.
Free Trial:
Yes, MII offers a free trial for its WhatsApp Business API services.
Pricing:
MII's pricing for WhatsApp Business API services starts at IDR 1,500,000/month.
10. 360dialog
360dialog is a comprehensive messaging iPaaS solution and an official WhatsApp Business solution provider. It offers complete WhatsApp Business API solutions through its web app, suitable for businesses of all sizes, industries, and sectors. This WhatsApp marketing platform integrates analytics and ROI tracking, team inboxes, CRM integration, marketing automation and sales intelligence in a single solution.
Pros:
- Efficient onboarding process, allowing you to set up an account in just 10 minutes.
- 100% message delivery rate.
- Free WhatsApp green tick verification.
- Easy integration of WhatsApp Chatbot.
- The API can be seamlessly integrated with various applications and CRM systems.
- Offers cost-effective pricing with a flat fee structure.
Cons:
- 360dialog does not offer 24/7 support and customer assistance can only be accessed via email.
- There are no real-time session reports available.
- It requires ongoing attention and support from the development team.
- One has to pay monthly charges for dedicated Regional Hosting.
- Levy message markup cost.
Free Trial
Yes, you can create a free WhatsApp Business API account in 360dialog without any credit card.
Pricing
360dialog offers 3 plans that are charged Monthly. The "API Only" plan will cost you 49 €/ month, which is best suited for businesses who want to get access to the API only and have an in-house team to develop the platform. Please note, with this plan you'll get Standard community support only. The "Professional" plan will cost you 99 €/ month, which is suited for small businesses. With this plan, you can send unlimited WhatsApp Session Messages or Conversations with Premium customer support. For the "Enterprise" plan, you'll have to pay > 200 €. This plan is best suited for large businesses. For custom integration, you'll have to connect with their customer support.
Note:
The pricing information of these service providers may change over time and we suggest checking their websites for the most up-to-date information.
How to Get DoubleTick?
Kindly email us at grow@quicksell.co or Click Below to get a FREE DEMO to know about our product offering, features and pricing plans.
Now transform WhatsApp into the ultimate sales engine to delight customers and drive revenue with DoubleTick!
Wrapping Up
In a nutshell. WhatsApp Business API is becoming increasingly popular among businesses in Indonesia, and for good reason. It offers a convenient and effective way to engage with customers and drive sales. If you're thinking of using WhatsApp Business API for your business, it's important to choose a reliable solution provider.
