In this article, you'll find a comprehensive overview of each solution, including their key features, pricing, pros and cons. Whether you're looking to streamline communication, improve customer engagement, or drive sales, this article provides all the information you need to make the right choice.
But before we proceed, let's first understand what WhatsApp Business API is and how this can benefit your business.
So, let's get started.
List of Top 10 Official WhatsApp Business API Solution Providers
1. DoubleTick
Sell products 7x faster using WhatsApp Business API on mobile
DoubleTick is WhatsApp 3.0 designed to empower your sales team to sell more in less time. It's one of the best WhatsApp CRM and MarCom tools that comes with premium WhatsApp API features such as a cloud-based shared team inbox, unlimited WhatsApp broadcast messaging, dynamic catalogue sharing, an advanced Chatbot, and much more. An all-in-one solution, DoubleTick has everything that you've been looking for in a salesforce tool.
Pros:
- Bulk broadcast your messages and catalogue to unlimited saved and unsaved contacts.
- Automate WhatsApp marketing by scheduling your broadcast messages.
- Detailed broadcast analytics report to track your WhatsApp marketing campaign metrics in real time.
- Single WhatsApp number for your entire company with a cloud-based team inbox and role-based access.
- End-to-end automated catalogue sharing and order booking via AI-Powered Commerce BOT.
- WhatsApp automation via AI-powered active chatbot that can answer customers’ queries, send automated anniversaries & birthday wishes, abandoned cart notifications, pending balance reminders, bills and all kinds of alerts to customers.
- Choose your favourite tools such as Shopify, Zapier, WooCommerce etc. and integrate them with DoubleTick in just a few clicks.
- Super intuitive, easy to use and mobile-friendly.
- 24/7 Customer support is available on call, WhatsApp or email.
DoubleTick by QuickSell is revolutionizing the way we use WhatsApp API, with its focus on delivering a cutting-edge mobile experience that sets it apart from typical desktop-centred solutions. It offers a robust mobile experience where you can manage and control all your business through your smartphone.
Cons:
- Due to the mobile-first approach, the product is optimised to perform best on mobile devices.
Apart from this, there are no cons. Let us know if you find one after using DoubleTick.
Free Trial
DoubleTick doesn't offer a Free Trial. However, one can opt for a monthly subscription to experience DoubleTick.
Pricing
Click here to check out our pricing plans or book a FREE demo with us to know more about the product and its features.
2. CM.com
For businesses looking to maximize their presence on WhatsApp, CM.com offers a powerful WhatsApp Business API. The platform offers automation, analytics, and security features, and can be integrated with other communication channels for an omnichannel experience. With this WhatsApp marketing solution, you can enhance customer support and drive sales. However, the service does come with a hefty price tag.
Pros:
- No-code WhatsApp Business API platform.
- No Code Chatbot builder.
- Easy drag & drop editor to automate recurring queries.
- Share multimedia messages, business updates, location & much more with customers.
- 24x7 customer support.
- Free trial available.
Cons:
- The biggest disadvantage of the platform - the WhatsApp broadcasting feature is unavailable.
- Expensive as compared to other market players.
- Not a great analytics function.
- Average campaign functionality.
Free Trial
Yes, you can create a free WhatsApp Business API account on cm.com.
Pricing
CM.com's pricing is based on the number of unique active users a business interacts with every month. For instance, a business that communicates with 500 unique customers in a month would be charged Rs 1499, with prices increasing as the number of users increases.
Business-initiated message fees are not included in the aforementioned cost, as they are determined based on the standardized charges listed by WhatsApp for each respective country. Session messages are free of charge, provided that the conversation occurs within a 24-hour window.
Moreover, there is a separate charge of Rs 7499 for onboarding on CM.com's WhatsApp Business API platform.
3. Twilio
Twilio, a feature-rich Flex app, is listed on Facebook's directory of specialized marketing partners. It offers a customizable Flex Cloud platform, but some technical knowledge is required to fully utilize its capabilities. With Twilio, you can create an omnichannel contact centre, SMS marketing campaigns, push notifications, web chat, call tracking, phone verification, alerts and notifications, and more.
Pros:
- Twilio is an omnichannel platform that supports various communication channels including VoIP, phone calls, messaging, WhatsApp, and emails.
- Offers a great degree of customization and scalability options.
- Easy integration with a wide range of applications and platforms.
- High message delivery rate and reliability with real-time analytics on message delivery and performance.
Cons:
- Technical proficiency is a must for using the platform.
- The API has limited features compared to other WhatsApp Business API solutions in the market.
- The platform's user interface can be overwhelming and confusing for new users.
- Due to proprietary constraints, Twilio encourages customers to use the phone number provided by Twilio themselves to access the WhatsApp Business API. Non-Twilio phone numbers can also be used but certain requirements apply.
- Lousy Customer support.
- Deliverability suffers when you send bulk messages, broadcasts or emails.
- The cost of the service can increase significantly as your business grows, as there is no flat rate available.
- Levy message markup cost.
Free Trial
Yes, Twilio offers a free trial wherein no credit card is required. You can sign-up for it free and get started.
Pricing
$1/user per hour or $150/user per month.
4. 360dialog
360dialog is a comprehensive messaging iPaaS solution and an official WhatsApp Business solution provider. It offers complete WhatsApp Business API solutions through its web app, suitable for businesses of all sizes, industries, and sectors. This WhatsApp marketing platform integrates analytics and ROI tracking, team inboxes, CRM integration, marketing automation and sales intelligence in a single solution.
Pros:
- Efficient onboarding process, allowing you to set up an account in just 10 minutes.
- 100% message delivery rate.
- Free WhatsApp green tick verification.
- Easy integration of WhatsApp Chatbot.
- The API can be seamlessly integrated with various applications and CRM systems.
- Offers cost-effective pricing with a flat fee structure.
Cons:
- 360dialog does not offer 24/7 support and customer assistance can only be accessed via email.
- There are no real-time session reports available.
- It requires ongoing attention and support from the development team.
- One has to pay monthly charges for dedicated Regional Hosting.
- Levy message markup cost.
Free Trial
Yes, you can create a free WhatsApp Business API account in 360dialog without any credit card.
Pricing
360dialog offers 3 plans that are charged Monthly. The "API Only" plan will cost you 49 €/ month, which is best suited for businesses who want to get access to the API only and have an in-house team to develop the platform. Please note, with this plan you'll get Standard community support only. The "Professional" plan will cost you 99 €/ month, which is suited for small businesses. With this plan, you can send unlimited WhatsApp Session Messages or Conversations with Premium customer support. For the "Enterprise" plan, you'll have to pay > 200 €. This plan is best suited for large businesses. For custom integration, you'll have to connect with their customer support.
5. Respond.io
Respond.io is an omnichannel platform that provides solutions beyond just WhatsApp Business API. It enables you to integrate your existing support system by connecting it to its environment. This makes it a suitable option for enterprises looking for comprehensive WhatsApp marketing solutions, although it may come with a higher price point due to its features designed for large-scale audiences.
Pros:
- A free plan is offered that allows unlimited messaging to up to 100 contacts.
- The platform has a user-friendly interface.
Cons:
- Expensive, compared to other options.
- No option to automatically remove inactive contacts.
- Direct calls to customer support are not available, only email support is provided, which may take 2-3 days to receive a response.
- Levy message markup cost.
Free Trial
A limited-time, 3-day free trial is offered during which you can send unlimited messages to up to 50 contacts. Alternatively, there is a free plan that allows messaging to a maximum of 100 unique contacts.
Pricing
Respond.io offers two monthly billing plans, one for small businesses at $29 per month and another for large businesses at $79 per month. The base plan provides unlimited messaging to up to 1000 unique contacts with access for 5 agents. The advanced plan includes 25 user access and allows messaging to up to 5000 monthly active contacts. For custom integration, you will need to contact their customer support.
6. Yellow.ai
Yellow.ai is a unique software for automating your business communication and sales on WhatsApp. It allows businesses to manage their end-to-end sales process on WhatsApp, from chatting with customers to browsing catalogues, placing orders, adjusting quantities, making payments, tracking orders, cancelling orders, and requesting returns. Additionally, businesses can track their leads generated through WhatsApp by linking their chatbot to their CRM, billing, and invoicing software.
Pros:
- Seamless automated agent handoff.
- The platform integrates with a variety of applications, including CRM, billing, and invoicing software.
- Sign up for a 12-month chatbot contract and get three months of free WhatsApp and Omnichannel bots.
Cons:
- Account approval may take up to 7 days.
- Customer support is only available through email or form submission, with no direct calling option.
- Levy message markup cost.
Free Trial
Yes, a 21 days free trial plan is available.
Pricing
Pricing is not listed on the website. Have to request a quote.
7. Verloop
Verloop is a conversational AI platform that offers WhatsApp Business API to businesses to drive better communication with customers. It provides features such as automated bulk WhatsApp messaging, real-time monitoring and reporting, and integration with popular CRM and e-commerce platforms. The platform aims to help businesses improve their customer engagement and support through the use of WhatsApp as a communication channel.
Pros:
- Advanced chatbot that can answer basic human queries from the FAQ book.
- The Chatbot is fast from a response standpoint.
- You can also build a Verloop.io chatbot on top of it to automate business conversations.
- Real-time agent chat/response monitoring with productivity report.
- Integration with popular CRM and e-commerce platforms.
Cons:
- 24/7 customer support is not available.
- Limited information is available on pricing and plans on the website.
- May not have all the features that some businesses require for their specific use case.
- Levy message markup cost.
Free Trial
No free trial is available.
Pricing
Pricing is not listed on the website. Have to request a quote.
8. Gupshup
Gupshup is a cloud-based platform that provides a range of communication services to businesses of all sizes, including WhatsApp Business API. Gupshup's platform enables businesses to send unlimited multimedia WhatsApp messages, drive commerce by showcasing product catalogues, take and receive orders, drive customer support via smart chatbots and much more. The platform also provides advanced features such as conversational AI and real-time analytics, which help businesses improve their customer support experience and engagement.
Pros:
- Seamless integration with numerous applications and platforms.
- Automate your WhatsApp marketing messages with ease.
- Showcase interactive multi-product and single-product catalogues.
- Turn your WhatsApp account into a virtual store and boost sales.
- Leverage the power of intelligent WhatsApp chatbots.
- Reach a wider audience with multi-lingual support and automatic template translation.
Cons:
- The cost of using Gupshup's WhatsApp Business API can be higher compared to other solutions available in the market.
- WhatsApp has strict policies on the frequency and number of messages that can be sent, and these policies can limit the effectiveness of Gupshup's API.
- A challenging solution for non-technical users due to its technical complexity
- Integrating Gupshup's API with other systems and platforms may require additional effort and resources.
- Levy message markup cost.
Free Trial
Yes, Gupshup offers a free trial wherein no credit card is required. You can sign-up for it free and get started.
Pricing
Pricing is not listed on the website. Have to request a quote.
9. DelightChat
DelightChat's WhatsApp Business API empowers businesses to communicate with customers on WhatsApp through features such as automated messages and chatbots. The API boasts a user-friendly interface with analytics and reporting, as well as multi-lingual support and automatic template translation. The platform aims to improve real-time communication and automate customer interactions using advanced conversational AI technology.
Pros:
- User-friendly interface for seamless communication with customers on WhatsApp.
- Automated messages and chatbots to streamline customer interactions.
- Robust analytics and reporting tools for valuable customer insights.
- Multi-lingual support and automatic template translation for reaching a wider audience.
- Label important conversations with ease using tags such as "Refund", "VIP", "Exchange", etc.
- Avoid duplicate replies with collision detection that shows who's viewing or replying to a ticket.
- Stay on top of follow-ups with the ability to schedule reminders.
- Manage and resolve all customer conversations, including those outside DelightChat, with manual ticket creation.
Cons:
- A limited number of support tickets per month is included in the plan, with additional charges applied once the limit is reached.
- The number of unique contacts you can send messages to per month is limited, based on the plan selected.
- A one-time application fee of $25 is charged for the Free WhatsApp Green Tick Application in the "STARTUP" plan.
- Only email support is provided in the "STARTUP" plan with a response time of 2 working days.
- A dedicated account manager is only offered in the "GROWTH" plan, which is their most premium option.
- 1:1 personalized onboarding call is chargeable which is $50 for a 50-minute session.
- Message markup cost is levied.
Free Trial
Yes, DelightChat offers a free trial wherein no credit card is required. You can sign-up for it free and get started.
Pricing
DelightChat offers three monthly charged plans - STARTUP, SCALE, and GROWTH - to cater to businesses of varying sizes. The STARTUP plan, priced at $49 per month, is suitable for small businesses and includes a one-time application fee of $25 for the Free WhatsApp Green Tick Application. Additionally, a chargeable 1:1 Personalized Onboarding Call is applicable for $50 for a 50-minute session. This plan, however, does not come with a dedicated account manager. The SCALE plan is priced at $99 per month and caters to medium-sized enterprises. However, like the STARTUP plan, this option also lacks a dedicated account manager. The GROWTH plan, priced at $299 per month, is the most comprehensive option, best suited for large businesses and includes a dedicated account manager along with full support services.
10. Kaleyra
Kaleyra has established itself as a leading provider in the realm of conversational commerce. It offers a comprehensive suite of communication technology solutions, including the feature-rich WhatsApp Business APIs. With capabilities like media sharing, interactive quick reply buttons, auto-replies, chatbots, and customizable message templates, Kaleyra delivers the best possible experience in conversational communication.
Pros:
- Flexibility to tailor the solution to meet specific business requirements.
- Ability to support a wide range of multimedia communication, including documents, videos, QR codes, audio files, e-tickets, and store locations.
- Cutting-edge chatbots that can provide real-time updates to customers.
Cons:
- No trial option is available.
- Limited customer support options (email or form submissions only), without the option for direct calls.
- Chatbots may not be as advanced as those offered by other solution providers.
- Markup fees are applied to messages sent or received.
Free Trial
- No free trial is available.
Pricing
- Pricing is not listed on the website. Have to request a quote.
Note:
The pricing information of these service providers may change over time and we suggest checking their websites for the most up-to-date information.
How to Get DoubleTick
Kindly email us at grow@quicksell.co or Click Below to get a FREE DEMO to know about our product offering, features and pricing plans.
Now transform WhatsApp into the ultimate sales engine to delight customers and drive revenue with DoubleTick!
Wrapping Up!
Choosing the right WhatsApp Business API solution provider can be a game changer for businesses looking to connect with customers in a more personal and efficient way. From providing secure messaging solutions to offering advanced features like WhatsApp automation and analytics, these providers have a lot to offer. The providers mentioned in this article are just a few of the many available, so be sure to do your own research and choose the one that best fits your business needs. Ultimately, the goal is to provide a seamless and positive customer experience while taking your business to new heights.
