Top 15 WhatsApp Business API & Shared Inbox Providers - 2024 Edition

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​WhatsApp has become an integral part of our daily communication, making it a valuable platform for businesses to reach their customers. With the introduction of the WhatsApp Business API, companies now have the opportunity to connect with their customers in a simple, fast, and effective way. The API provides a suite of features and functionalities that allow businesses to automate their WhatsApp marketing efforts and respond to customer inquiries quickly and efficiently.

If you're looking for a shared team inbox solution to manage multiple chats at once, a full-fledged WhatsApp automation platform to streamline your business communication, or a bulk WhatsApp messaging software to market your product or services, the options are abundant.

To help you make an informed decision, we've compiled a list of the top 15 WhatsApp Business API and shared inbox providers. These solution providers offer robust and reliable platforms that enable businesses to engage with their customers through WhatsApp, enhance the customer experience, and drive sales more effectively.

In this article, you'll find a comprehensive overview of each solution, including their key features, pricing, pros and cons. Whether you're looking to streamline communication, improve customer engagement, or drive sales, this article provides all the information you need to make the right choice. 

But before we proceed, let's first understand what WhatsApp Business API is and how this can benefit your business.

So, let's get started.

What is WhatsApp Business API

A WhatsApp Business API is an application program interface allowing businesses to receive and send bulk WhatsApp messages in real-time seamlessly. It is designed to help businesses communicate with their customers in a more efficient and personalized way, using features such as interactive automated messages and quick replies. 

With the WhatsApp Business API, you can send and receive unlimited WhatsApp messages, track the delivery of those messages in real-time, integrate the WhatsApp chatbot, and manage customer interactions, all in one place. This allows you to automate and streamline your customer communication, making it easier to provide support and handle inquiries. 

The WhatsApp API also allows you to set up a catalogue of your products and services, which customers can browse and make purchases from within the WhatsApp chat. Additionally, you can integrate the WhatsApp API into your CRM or any third-party app, giving you a comprehensive view of all your customer interactions.

In a nutshell, WhatsApp Business API is a powerful tool for businesses looking to personalize their customer communication flows and provide a better customer experience. Whether you're a small business owner or part of a larger company, the WhatsApp Business API can be customized to fit your needs.

Ready to take the first step towards success? 

Book a FREE DEMO with us now to get started!

Features of WhatsApp Business API

The WhatsApp Business API empowers businesses with a comprehensive set of features to effectively manage their customer communication. 

These features include:

A Cloud-Based Shared Team Inbox

This feature offers a single view window of all the communication streaming through your WhatsApp Business account, providing a comprehensive overview of your customer interactions.

Role-Based Access Control

This feature allows you to create a team and define roles such as owner, team lead, and executive, with each role having its own level of authority over the communication flow.

Unlimited WhatsApp Broadcast Messaging

This feature enables you to send bulk WhatsApp messages to an unlimited number of customers, providing a personalized commerce experience. You can also include call-to-action buttons in your messages to drive customer engagement.

Broadcast Analytics Report 

This feature provides real-time performance analytics for each broadcast campaign, giving you insight into metrics such as delivery rate, number of people who read the message, and more.

WhatsApp Automation

This feature provides limitless opportunities for automating your customer interactions. You can deploy an AI-powered chatbot to answer customer queries, set up auto-replies with curated message templates, and more.

Easy Native Integration

The WhatsApp Business API integrates easily with your favourite tools, whether it be Zapier, Shopify, WooCommerce, or others.

Benefits of WhatsApp Business API

The WhatsApp Business API offers numerous benefits that help businesses elevate customer satisfaction, streamline business communication and drive sales. Here are some of the key benefits of using WhatsApp API:

Unmatched Customer Support

• Set instant auto-responses for specific customer queries
• Personalize customer experiences with multilingual support to build trust
• Automate simple self-serve queries with automated replies to frequently asked questions
• Seamlessly transfer complex queries to agents
• Automate scheduling appointments without phone calls or email threads
• Send payment reminders through alert update templates
• Offer 24/7 customer support

Enhanced Marketing Efforts

• Leverage a powerful and secure platform for business conversations
• Build a strong brand identity
• Skyrocket your business reach by connecting with customers globally 
• Sell effectively by sending messages with clickable buttons

Privacy and Security

• Guarantee the safety of user's privacy with end-to-end encryption

Personalized Communication

• Send personalized communication to customers
• Connect your CRM and send automated notifications

Best Platform for 2-way Communication

• Enjoy real-time communication with customers to improve engagement

Now that you are familiar with the fundamentals and benefits of WhatsApp Business API, let's take you through the top WhatsApp Business API solution providers.

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List of Top 15 Official WhatsApp Business API Solution Providers

1. DoubleTick​

Sell products 7x faster using WhatsApp Business API on mobile

DoubleTick is WhatsApp 3.0 designed to empower your sales team to sell more in less time. It's one of the best WhatsApp CRM and MarCom tools that comes with premium WhatsApp API features such as a cloud-based shared team inbox, unlimited WhatsApp broadcast messaging, dynamic catalogue sharing, an advanced Chatbot, and much more. An all-in-one solution, DoubleTick has everything that you've been looking for in a salesforce tool. 

Pros:

• Bulk broadcast your messages and catalogue to unlimited saved and unsaved contacts.
• Automate WhatsApp marketing by scheduling your broadcast messages.
• Detailed broadcast analytics report to track your WhatsApp marketing campaign metrics in real time.
• Single WhatsApp number for your entire company with a cloud-based team inbox and role-based access.
• End-to-end automated catalogue sharing and order booking via AI-Powered Commerce BOT.
• WhatsApp automation via AI-powered active chatbot that can answer customers’ queries, send automated anniversaries & birthday wishes, abandoned cart notifications, pending balance reminders, bills and all kinds of alerts to customers.
• Choose your favourite tools such as Shopify, Zapier, WooCommerce etc. and integrate them with DoubleTick in just a few clicks.
• Super intuitive, easy to use and mobile-friendly.
  
• 24/7 Customer support is available on call, WhatsApp or email.

DoubleTick by QuickSell is revolutionizing the way we use WhatsApp API, with its focus on delivering a cutting-edge mobile experience that sets it apart from typical desktop-centred solutions. It offers a robust mobile experience where you can manage and control all your business through your smartphone.

Cons:

- Due to the mobile-first approach, the product is optimised to perform best on mobile devices. 

Apart from this, there are no cons. Let us know if you find one after using DoubleTick.

Free Trial

DoubleTick doesn't offer a Free Trial. However, one can opt for a monthly subscription to experience DoubleTick.

Pricing

Click here to check out our pricing plans or book a FREE demo with us to know more about the product and its features.

2. CM.com

For businesses looking to maximize their presence on WhatsApp, CM.com offers a powerful WhatsApp Business API. The platform offers automation, analytics, and security features, and can be integrated with other communication channels for an omnichannel experience. With this WhatsApp marketing solution, you can enhance customer support and drive sales. However, the service does come with a hefty price tag.

Pros: 

• No-code WhatsApp Business API platform.
• No Code Chatbot builder.
• Easy drag & drop editor to automate recurring queries.
• Share multimedia messages, business updates, location & much more with customers.
•  24x7 customer support.
• Free trial available.

Cons:

• The biggest disadvantage of the platform - the WhatsApp broadcasting feature is unavailable.
• Expensive as compared to other market players.
• Not a great analytics function.
• Average campaign functionality.

Free Trial

Yes, you can create a free WhatsApp Business API account on cm.com.

Pricing

CM.com's pricing is based on the number of unique active users a business interacts with every month. For instance, a business that communicates with 500 unique customers in a month would be charged Rs 1499, with prices increasing as the number of users increases.

Business-initiated message fees are not included in the aforementioned cost, as they are determined based on the standardized charges listed by WhatsApp for each respective country. Session messages are free of charge, provided that the conversation occurs within a 24-hour window.

Moreover, there is a separate charge of Rs 7499 for onboarding on CM.com's WhatsApp Business API platform.

3. Twilio

Twilio, a feature-rich Flex app, is listed on Facebook's directory of specialized marketing partners. It offers a customizable Flex Cloud platform, but some technical knowledge is required to fully utilize its capabilities. With Twilio, you can create an omnichannel contact centre, SMS marketing campaigns, push notifications, web chat, call tracking, phone verification, alerts and notifications, and more.

Pros:

• Twilio is an omnichannel platform that supports various communication channels including VoIP, phone calls, messaging, WhatsApp, and emails.
• Offers a great degree of customization and scalability options.
• Easy integration with a wide range of applications and platforms.
• High message delivery rate and reliability with real-time analytics on message delivery and performance.

Cons:

• Technical proficiency is a must for using the platform. 
• The API has limited features compared to other WhatsApp Business API solutions in the market.
• The platform's user interface can be overwhelming and confusing for new users.
• Due to proprietary constraints, Twilio encourages customers to use the phone number provided by Twilio themselves to access the WhatsApp Business API. Non-Twilio phone numbers can also be used but certain requirements apply.
• Lousy Customer support.
• Deliverability suffers when you send bulk messages, broadcasts or emails.
• The cost of the service can increase significantly as your business grows, as there is no flat rate available.
• Levy message markup cost.

Free Trial

Yes, Twilio offers a free trial wherein no credit card is required. You can sign-up for it free and get started.

Pricing

$1/user per hour or $150/user per month.

4. 360dialog

360dialog is a comprehensive messaging iPaaS solution and an official WhatsApp Business solution provider. It offers complete WhatsApp Business API solutions through its web app, suitable for businesses of all sizes, industries, and sectors. This WhatsApp marketing platform integrates analytics and ROI tracking, team inboxes, CRM integration, marketing automation and sales intelligence in a single solution.

Pros:

• Efficient onboarding process, allowing you to set up an account in just 10 minutes.
• 100% message delivery rate.
• Free WhatsApp green tick verification.
• Easy integration of WhatsApp Chatbot.
• The API can be seamlessly integrated with various applications and CRM systems.
• Offers cost-effective pricing with a flat fee structure.

Cons:

• 360dialog does not offer 24/7 support and customer assistance can only be accessed via email.
• There are no real-time session reports available.
• It requires ongoing attention and support from the development team.
• One has to pay monthly charges for dedicated Regional Hosting.
• Levy message markup cost.

Free Trial

Yes, you can create a free WhatsApp Business API account in 360dialog without any credit card.

Pricing

360dialog offers 3 plans that are charged Monthly. The "API Only" plan will cost you 49 €/ month, which is best suited for businesses who want to get access to the API only and have an in-house team to develop the platform. Please note, with this plan you'll get Standard community support only. The "Professional" plan will cost you 99 €/ month, which is suited for small businesses. With this plan, you can send unlimited WhatsApp Session Messages or Conversations with Premium customer support. For the "Enterprise" plan, you'll have to pay > 200 €. This plan is best suited for large businesses. For custom integration, you'll have to connect with their customer support.

5. Respond.io

Respond.io is an omnichannel platform that provides solutions beyond just WhatsApp Business API. It enables you to integrate your existing support system by connecting it to its environment. This makes it a suitable option for enterprises looking for comprehensive WhatsApp marketing solutions, although it may come with a higher price point due to its features designed for large-scale audiences.

Pros:

• A free plan is offered that allows unlimited messaging to up to 100 contacts.
• The platform has a user-friendly interface.

Cons:

• Expensive, compared to other options.
• No option to automatically remove inactive contacts.
• Direct calls to customer support are not available, only email support is provided, which may take 2-3 days to receive a response.
• Levy message markup cost.

Free Trial

A limited-time, 3-day free trial is offered during which you can send unlimited messages to up to 50 contacts. Alternatively, there is a free plan that allows messaging to a maximum of 100 unique contacts.

Pricing

Respond.io offers two monthly billing plans, one for small businesses at $29 per month and another for large businesses at $79 per month. The base plan provides unlimited messaging to up to 1000 unique contacts with access for 5 agents. The advanced plan includes 25 user access and allows messaging to up to 5000 monthly active contacts. For custom integration, you will need to contact their customer support.

6. Yellow.ai

Yellow.ai is a unique software for automating your business communication and sales on WhatsApp. It allows businesses to manage their end-to-end sales process on WhatsApp, from chatting with customers to browsing catalogues, placing orders, adjusting quantities, making payments, tracking orders, cancelling orders, and requesting returns. Additionally, businesses can track their leads generated through WhatsApp by linking their chatbot to their CRM, billing, and invoicing software.

Pros:

• Seamless automated agent handoff.
• The platform integrates with a variety of applications, including CRM, billing, and invoicing software.
• Sign up for a 12-month chatbot contract and get three months of free WhatsApp and Omnichannel bots.

Cons:

• Account approval may take up to 7 days.
• Customer support is only available through email or form submission, with no direct calling option.
• Levy message markup cost.

Free Trial

Yes, a 21 days free trial plan is available.

Pricing

Pricing is not listed on the website. Have to request a quote.

7. Verloop

Verloop is a conversational AI platform that offers WhatsApp Business API to businesses to drive better communication with customers. It provides features such as automated bulk WhatsApp messaging, real-time monitoring and reporting, and integration with popular CRM and e-commerce platforms. The platform aims to help businesses improve their customer engagement and support through the use of WhatsApp as a communication channel.

Pros:

• Advanced chatbot that can answer basic human queries from the FAQ book.
• The Chatbot is fast from a response standpoint.
• You can also build a Verloop.io chatbot on top of it to automate business conversations.
• Real-time agent chat/response monitoring with productivity report.
• Integration with popular CRM and e-commerce platforms.

Cons:

• 24/7 customer support is not available.
• Limited information is available on pricing and plans on the website.
• May not have all the features that some businesses require for their specific use case.
• Levy message markup cost.

Free Trial

No free trial is available.

Pricing

Pricing is not listed on the website. Have to request a quote.

8. Gupshup

Gupshup is a cloud-based platform that provides a range of communication services to businesses of all sizes, including WhatsApp Business API. Gupshup's platform enables businesses to send unlimited multimedia WhatsApp messages, drive commerce by showcasing product catalogues, take and receive orders, drive customer support via smart chatbots and much more. The platform also provides advanced features such as conversational AI and real-time analytics, which help businesses improve their customer support experience and engagement.

Pros:

• Seamless integration with numerous applications and platforms.
• Automate your WhatsApp marketing messages with ease.
• Showcase interactive multi-product and single-product catalogues.
• Turn your WhatsApp account into a virtual store and boost sales.
• Leverage the power of intelligent WhatsApp chatbots.
• Reach a wider audience with multi-lingual support and automatic template translation.

Cons:

• The cost of using Gupshup's WhatsApp Business API can be higher compared to other solutions available in the market.
• WhatsApp has strict policies on the frequency and number of messages that can be sent, and these policies can limit the effectiveness of Gupshup's API.
• A challenging solution for non-technical users due to its technical complexity 
• Integrating Gupshup's API with other systems and platforms may require additional effort and resources.
• Levy message markup cost.

Free Trial

Yes, Gupshup offers a free trial wherein no credit card is required. You can sign-up for it free and get started.

Pricing

Pricing is not listed on the website. Have to request a quote.

9. DelightChat

DelightChat's WhatsApp Business API empowers businesses to communicate with customers on WhatsApp through features such as automated messages and chatbots. The API boasts a user-friendly interface with analytics and reporting, as well as multi-lingual support and automatic template translation. The platform aims to improve real-time communication and automate customer interactions using advanced conversational AI technology.

Pros:

• User-friendly interface for seamless communication with customers on WhatsApp.
• Automated messages and chatbots to streamline customer interactions.
• Robust analytics and reporting tools for valuable customer insights.
• Multi-lingual support and automatic template translation for reaching a wider audience.
• Label important conversations with ease using tags such as "Refund", "VIP", "Exchange", etc.
• Avoid duplicate replies with collision detection that shows who's viewing or replying to a ticket.
• Stay on top of follow-ups with the ability to schedule reminders.
• Manage and resolve all customer conversations, including those outside DelightChat, with manual ticket creation.

Cons:

• A limited number of support tickets per month is included in the plan, with additional charges applied once the limit is reached.
• The number of unique contacts you can send messages to per month is limited, based on the plan selected.
• A one-time application fee of $25 is charged for the Free WhatsApp Green Tick Application in the "STARTUP" plan.
• Only email support is provided in the "STARTUP" plan with a response time of 2 working days.
• A dedicated account manager is only offered in the "GROWTH" plan, which is their most premium option.
• 1:1 personalized onboarding call is chargeable which is $50 for a 50-minute session.
• Message markup cost is levied.

Free Trial

Yes, DelightChat offers a free trial wherein no credit card is required. You can sign-up for it free and get started.

Pricing

DelightChat offers three monthly charged plans - STARTUP, SCALE, and GROWTH - to cater to businesses of varying sizes. The STARTUP plan, priced at $49 per month, is suitable for small businesses and includes a one-time application fee of $25 for the Free WhatsApp Green Tick Application. Additionally, a chargeable 1:1 Personalized Onboarding Call is applicable for $50 for a 50-minute session. This plan, however, does not come with a dedicated account manager. The SCALE plan is priced at $99 per month and caters to medium-sized enterprises. However, like the STARTUP plan, this option also lacks a dedicated account manager. The GROWTH plan, priced at $299 per month, is the most comprehensive option, best suited for large businesses and includes a dedicated account manager along with full support services.

10. Kaleyra

Kaleyra has established itself as a leading provider in the realm of conversational commerce. It offers a comprehensive suite of communication technology solutions, including the feature-rich WhatsApp Business APIs. With capabilities like media sharing, interactive quick reply buttons, auto-replies, chatbots, and customizable message templates, Kaleyra delivers the best possible experience in conversational communication.

Pros:

• Flexibility to tailor the solution to meet specific business requirements.
• Ability to support a wide range of multimedia communication, including documents, videos, QR codes, audio files, e-tickets, and store locations.
• Cutting-edge chatbots that can provide real-time updates to customers.

Cons:

• No trial option is available.
• Limited customer support options (email or form submissions only), without the option for direct calls.
• Chatbots may not be as advanced as those offered by other solution providers.
• Markup fees are applied to messages sent or received. 

Free Trial

• No free trial is available.

Pricing

• Pricing is not listed on the website. Have to request a quote.

11. Infobip

Infobip provides a comprehensive omnichannel communications platform, allowing businesses to manage communications across multiple channels, including WhatsApp, SMS, email, and Facebook Messenger, all from a single, centralized dashboard. As one of the leading WhatsApp marketing tools, Infobip offers powerful features such as unlimited broadcasting, chatbots, automated notifications, and more.

Pros:

• Seamless onboarding process.
• Strong customer support.
• Mobile app is available.
• Wide range of integrations.
• Comprehensive omnichannel capabilities.

Cons:

• Higher cost compared to other providers offering similar services and features.
• Markup fees on messages sent or received. 
• An outdated and unappealing user interface, but still user-friendly.
• Additional fees for customer support.
• Not a specialist in WhatsApp, as the focus is on building an omnichannel platform.
• Omnichannel functionality may be overwhelming for new users.
  

Free Trial 

Yes, Infobip provides a free trial, which gives you access to 100 conversational points to chat with customers.

Pricing 

Infobip's pricing is customized to meet the unique needs of each business. You'll have to connect with their team to know about their pricing. 

12. Interakt

Interakt, a product of Jio Haptik, offers a comprehensive suite of features to automate business conversations. With Interakt, you can send bulk messages, use a multi-agent shared team inbox, automate chats on WhatsApp, and much more.

Pros:

• Quick approval & access to the WhatsApp Business API.
• Detailed team productivity report.
• Real-time broadcast campaign analytics.
• Free green tick badge verification.
• Free quick integrations with your favourite e-stores, CRMs, and more.

Cons:

• One of the biggest disadvantages is no Chatbot. Today, many other WhatsApp Business API providers, such as DoubleTick, offer free WhatsApp Chatbot integration.
• Smart Dashboard features are unavailable.
• Markup fees on messages sent or received, which vary based on the subscription plan.
• A limited number of app integrations, based on the subscription plan.
• Interakt only offers customer support via email, which can take up to 2-3 days to receive a reply and is subject to the customer's plan. This lack of a direct calling option can be inconvenient, especially in situations where an immediate resolution is needed.

Free Trial

Interakt offers a 14-day free trial wherein no credit card is required. You can sign up for free and start using it.

Pricing

Interakt has three plans billed monthly, starting with a starter plan at Rs. 999+ taxes for 2000 active contacts and limited features. The growth plan at Rs. 2499+ taxes, which supports up to 3500 unique users/month, includes access to additional features such as real-time broadcast campaign analytics, detailed team productivity and performance reports, chat automation, and more. The advanced plan, costing Rs. 2799, includes the ability to integrate an unlimited number of external apps and all the features included in the growth plan.

Note:

After exhausting the Active Contact Limit for the month, you'll pay Re.1 for further contacts.​

13. CBOT

CBOT is a leading AI company that offers a comprehensive customer service automation platform based on its proprietary technologies. Its product, the CBOT Platform, is an AI-based solution that enables businesses to rapidly develop and scale intelligent chatbots and voice assistants that can easily integrate with various channels and platforms, including WhatsApp and Facebook Messenger. CBOT's key focus areas include end-to-end customer service automation, AI-powered virtual assistants, and live chat solutions via the WhatsApp Business API.

Pros:

• Award-winning trusted solution partner.
• 24/7 Omnichannel customer service.
• Pre-Built E-Commerce Chatbot.
• Unlimited Monthly Active Users.

Cons:

• No free trial.
• Levy message markup cost.
• Integration with third-party applications is quite a hassle.

Free Trial

CBOT doesn't offer any free trial.

Pricing

Pricing is not listed on the website. Have to request a quote.

14. BotSpace

BotSpace is a versatile solution for your WhatsApp Business API needs that provides a range of premium features including message broadcasting, agent analytics and reporting, can function as a CRM, bulk import and export of contact lists, automatic replies, WhatsApp chat widgets, integration with apps and tools, API and webhooks, all without any branding.

Pros:

• Quick deployment of end-to-end chat solutions.
• Readily available conversational templates.
• Integration with various third-party apps and CRMs.
• Option to integrate WhatsApp Team Inbox with CRMs.
• Sophisticated ChatBot that understands natural language processing.

Cons:

• Expensive as compared to other solution providers.
• Markup fees on messages sent or received. The pricing is subject to different plans. 
•  It is designed specifically for the WhatsApp environment. Doesn’t offer an Omni platform engagement experience.
• There is no user-friendly interface for building complex bots, requiring support from engineers to make any changes.
  

Free Trial

No free trial is available.

Pricing

BotSpace provides two monthly billing plans to choose from. The Startup plan is available at $49/month and includes all essential features. The Enterprise plan is tailored to your specific business needs, and pricing is decided post the business conversation. This plan includes everything in the Startup plan, as well as a dedicated customer success manager, custom integrations, custom Chatbot design, and implementation. 

Note: 

The Startup plan includes up to 500 monthly active contacts and charges an additional $15 for every extra 500 active contacts.

15. Tyntec

Tyntec is a global WhatsApp Business API provider that offers a powerful and secure platform for businesses. Their solution comes with several benefits, such as a wide range of features, high-quality message delivery, and excellent customer support.

Pros:

• A wide range of features, including automation, chatbots, and two-way messaging
• High-quality message delivery
• Excellent customer support

Cons:

• Higher pricing compared to other providers
• No free trial available

Pricing: Custom pricing based on business needs.

Note:
The pricing information of these service providers may change over time and we suggest checking their websites for the most up-to-date information.

Which WhatsApp Business API Solution Partner Should You Choose?

Choosing the right WhatsApp Marketing Software can be a challenging task, but with the following 10 quick parameters, you can easily evaluate and finalise the best WhatsApp Business API service provider for your business:

1. Clearly outline your marketing goals.
2. Evaluate the features and determine if they align with your business needs.
3. Experience the user interface, device compatibility, and performance.
4. Check for the scope of integrations with third-party software and CRMs.
5. Check out the subscription plans, terms and conditions, and markup costs on messages.
6. Investigate the solution provider's market reputation and expertise.
7. Evaluate the onboarding and implementation process.
8. Schedule a demo to gain more insights.
9. Decide if there are any special modifications available to meet your specific need.
10. Most importantly - enquire about the quality of customer support.

How to Get WhatsApp Business API?

There are two ways through which you can get WhatsApp Business API:

1. Direct sign-up from Meta
2. Through a solution provider such as DoubleTick

Directly from Meta

You can directly apply for the official WhatsApp Business API from Meta but going down this path isn’t particularly efficient. If you're a mid-scale company you'd need a developer to set up the API which is too labour-intensive and technically challenging.

Through a Solution Provider

A solution provider will get quick approval and can swiftly set up the WhatsApp Business API platform for you. For instance, with DoubleTick, the process takes between two to three days. With DoubleTick the possibilities to scale your business is endless. 

How to Get DoubleTick

Kindly email us at grow@quicksell.co or Click Below to get a FREE DEMO to know about our product offering, features and pricing plans.

Now transform WhatsApp into the ultimate sales engine to delight customers and drive revenue with DoubleTick!

Why DoubleTick?

If you're looking for the best MarCom tool that can send unlimited messages to your customers on WhatsApp without getting blocked then DoubleTick is the best business solution for you. Here are a few of the top reasons to sign up with DoubleTick WhatsApp Business API.  

1. Bulk broadcast your messages and catalogue to unlimited saved and unsaved contacts.
2. Automate WhatsApp marketing by scheduling your broadcast messages.
3. Detailed broadcast analytics report to track your WhatsApp marketing campaign metrics in real time.
4. Single WhatsApp number for your entire company with a cloud-based team inbox and role-based access.
5. End-to-end automated catalogue sharing and order booking via AI-Powered Commerce BOT.
6. WhatsApp Automation via AI-powered active chatbot that can answer customers’ queries, send automated anniversaries & birthday wishes, abandoned cart notifications, pending balance reminders, bills and all kinds of alerts to customers.
7. Choose your favourite tools such as Shopify, Zapier, WooCommerce etc. and integrate them with DoubleTick in just a few clicks.
8. Super intuitive, easy to use and mobile-friendly.
   
9. 24/7 Customer support is available via call, WhatsApp or email.

Read more about DoubleTick here - What is DoubleTick and How This Could Be Your Greatest WhatsApp Marketing and Sales Tool 

Getting WhatsApp Business API in 5 Minutes

It only takes 5 minutes to sign up for WhatsApp Business API via DoubleTick. If your Meta Business Manager is verified, you can get started with DoubleTick within 5 minutes. If however, you need help with Meta Business Manager verification then the process would take around 3 days to a week depending on how ready you are with your documents as well as the response time from Meta. You will receive a confirmation email once the account is set up. 

You need to follow the below steps to access the DoubleTick WhatsApp Business API:

1. Get a phone number that does not have an existing WhatsApp account.
2. Sign up for a WhatsApp API provider, such as DoubleTick.
3. Complete Facebook Business verification.

After completion of these steps, you will be able to use all the functionalities of WhatsApp Business APIs on the DoubleTick dashboard.

Requisites to Apply for DoubleTick WhatsApp Business API

You need:

• A Facebook Business Manager account
• A verified business
• A WhatsApp business account
• A fresh phone number
• A Line of Credit for your WhatsApp business account
• A command line tool such as Terminal or an app like Postman that can perform URL requests (Not needed if applied via DoubleTick)

We'd also need at least two documents from the below list to verify the business:

• Business bank statement
• Business License
• Certificate of incorporation
• Goods and services tax registration certificate (GST)
• Permanent account number card (PAN)
• Shop establishment certificate
• Udyog Aadhar / MSME Certificate
• Utility bill

We can't onboard you if the above documents are not available.

Note: 

• You'll have to get a new phone number for your WhatsApp Business API account as you can't use this further for your personal use.
• You can also use your existing phone number for your WhatsApp Business API account but all your data will be erased and you'll not be able to use it for your personal use any further.

Wrapping Up!

Choosing the right WhatsApp Business API solution provider can be a game changer for businesses looking to connect with customers in a more personal and efficient way. From providing secure messaging solutions to offering advanced features like WhatsApp automation and analytics, these providers have a lot to offer. The providers mentioned in this article are just a few of the many available, so be sure to do your own research and choose the one that best fits your business needs. Ultimately, the goal is to provide a seamless and positive customer experience while taking your business to new heights.

Also Read: 
Top 10 WhatsApp Business API & Shared Inbox Providers in India - 2024 Edition

Frequently Asked Questions

Question: How to integrate WhatsApp Business API?

Answer: Integrating WhatsApp Business API into your business involves the following steps:

1. Choose a WhatsApp Business API provider
2. Set up a Business Profile such as your business name, address, phone number and website
3. Get Approval from WhatsApp
4. Connect to the API
5. Implement Automation
6. Start Sending Messages

Note: 

The exact integration process may vary depending on the service provider you choose, so be sure to follow their specific instructions.

Question: How to get WhatsApp Business API?

Answer: There are two ways through which you can get WhatsApp Business API:

1. Direct sign-up from Meta
2. Through a solution provider such as DoubleTick

Directly from Meta

You can directly apply for the official WhatsApp Business API from Meta but going down this path isn’t particularly efficient. If you're a mid-scale company you'd need a developer to set up the API which is too labour-intensive and technically challenging.

Through a Solution Provider

A solution provider will get quick approval and can swiftly set up the WhatsApp Business API platform for you. For instance, if your Meta Business Manager is verified, you can get started with DoubleTick within 5 minutes. If however, you need help with Meta Business Manager verification then the process will take around 3 days to a week depending on how ready you are with your documents as well as the response time from Meta. With DoubleTick the possibilities to scale your business is endless. 

Kindly email us at grow@quicksell.co or Click Below to get a FREE DEMO to know about our product offering, features and pricing plans.

Question: How to get WhatsApp Business API for free?

Answer: The WhatsApp Business API is a paid service and not free. DoubleTick offers a robust WhatsApp Business API account. Kindly email us at grow@quicksell.co or Click HERE to BOOK a FREE DEMO.

Question: How to create a WhatsApp Business API account?

Answer: Here are the steps to create a WhatsApp Business API account:

1. Choose a WhatsApp Business API provider such as DoubleTick
2. Set up a Business Profile such as your business name, address, phone number and website
3. Get Approval from WhatsApp
4. Connect to the API

By following these steps, you can create a WhatsApp Business API account and start using the platform to communicate with your customers, automate messaging, and grow your business.

Question: How to integrate WhatsApp Business API into the website?

Answer: The integration of the WhatsApp Business API into a website requires technical expertise and it's recommended to seek the assistance of a developer or solution provider. DoubleTick offers a solution to integrate your WhatsApp Business API account into any website, CRM, or application of your choice, streamlining the process and eliminating the need for technical know-how.

Question: Does DoubleTick offer a free trial?

Answer: Yes, we do offer a demo account that you can play with. Download the DoubleTick App to test with a demo account.

Question: What’s DoubleTick’s pricing plan? 

Answer: Kindly email us at grow@quicksell.co or Click here to BOOK a FREE DEMO with us to learn about DoubleTick’s features and pricing plans.

Question: How many team members can I add to my DoubleTick account?

Answer: You can add unlimited team members to DoubleTick.

Question: In how many days will the DoubleTick setup be ready for my WhatsApp Business account?

Answer: If your Meta Business Manager is verified, you can get started with DoubleTick within 5 minutes. If however, you need help with Meta Business Manager verification then the process will take around 3 days to a week depending on how ready you are with your documents as well as the response time from Meta.

Question: Can I use my existing number for DoubleTick?

Answer: Yes, you can use your existing number with DoubleTick. However, we would recommend that you use a new number instead of using an existing one to ensure smooth operations for your business.

Question: Can I use my WhatsApp business app number and DoubleTick number at the same time?

Answer: No, at a time you can use only one account. Data from your WhatsApp business account will be erased once you switch to DoubleTick. 

Question: To how many customers can I shoot the broadcast messages?

Answer: There is no restriction. You can create unlimited broadcast groups and shoot messages to unlimited contacts. However, Meta might restrict you if a lot of customers mark your message as spam. The best practice is to enable the STOP bot on DoubleTick and send your templates with a STOP quick reply message so that people who are not interested in your communication can easily press STOP to get opted out instead of reporting your number as SPAM to WhatsApp.

Question: Can I automate and schedule broadcast messages?

Answer: You can automate WhatsApp messages and schedule broadcasts with DoubleTick.

Question: Does DoubleTick come with a bulk contact upload feature?

Answer: Yes, you can simply upload an excel file having contact details to the dashboard and shoot messages in bulk to unlimited customers. 

Question: How many devices does DoubleTick support?

Answer: An unlimited number of devices can be used with DoubleTick. However, access to the number of accounts will be based on your subscription.