DoubleTick is a mobile-friendly WhatsApp marketing and sales tool designed to empower your sales team to sell more in less time with top-notch features such as a cloud-based team inbox, unlimited broadcast and bulk messaging, real-time broadcast analytics, dynamic cataloguing, chatbot, commerce Bot and many more.

How many devices does DoubleTick support?

Unlimited number of users can use your DoubleTick account. However, only 1 device per user can be active at a time.

How many team members can I add to my DoubleTick account?

You can add unlimited team members to DoubleTick

In how many days will the DoubleTick setup be ready for my WhatsApp Business account?

If your Meta Business Manager is verified, you can get started with using DoubleTick within 5 minutes. If however, you need help with Meta Business Manager verification, we can help you with that and the process will take around 3 days to a week depending on how ready you are with your documents as well as response time from Meta.

Can I use my existing number for DoubleTick?

Yes, you can use your existing number with DoubleTick. However, we would recommend that you use a new number instead of using an existing one to ensure smooth operations for your business.

Can I use my WhatsApp business app number and DoubleTick number at the same time?

No, at a time you can use only one account. Data from your WhatsApp business account will be erased once you switch to DoubleTick.

To how many customers can I shoot the broadcast messages?

There is no restriction. You can create unlimited broadcast groups and shoot messages to unlimited contacts. However, Meta might restrict you if a lot of customers mark your message as spam. The best practice is to enable the STOP bot on DoubleTick and send your templates with a STOP quick reply message so that people who are not interested in your communication can easily press STOP to get opted out instead of reporting your number as SPAM to WhatsApp.

Can I automate and schedule broadcast messages?

You can automate WhatsApp messages and schedule broadcasts with the DoubleTick

Does DoubleTick come with a bulk contact upload feature?

Yes, you can simply upload an excel file having contact details to the dashboard and shoot messages in bulk to unlimited customers.

Meta Business Partners

Supercharge sales and support with WhatsApp Calling

Make and receive WhatsApp calls directly from DoubleTick -fully consented, CRM-tracked, and designed for high-intent sales and support teams.

Why WhatsApp Calling ?

Traditional phone calls are easy to ignore and hard to trust. WhatsApp calls drive higher pickup and stronger conversions because customers instantly recognize a verified business.

WhatsApp Call - 45% higher pickup

Normal Calls - lower pickup ratio

Verified Identity

Customers see your official green tick profile, not a suspicious number.

No Spam Labels

Avoid being flagged by caller ID apps as spam or unknown.

Seamless Context

Switch from chat to voice instantly without losing the conversation context.

Familiar Caller Identity

Customers recognise the same business number they’re already engaging with.

Problem

Lack of calling on WhatsApp API creates a major operational challenge

Calls goes untracked

Calls happen outside business systems with no recordings or history.

No visibility for managers

Leaders can’t monitor call quality, outcomes, or agent performance.

Governance gaps as teams scale

No consent tracking, audit trail, or governance on WhatsApp calls.

Trust breaks with unknown numbers

Customers chat with a verified business but receive calls from different numbers - creating confusion and distrust.

Lower pickup due to number mismatch

Calls from a different number break context and reduce answer rates.

Ready to solve these problems?

Product Capabilities

Powerful WhatsApp Calling capabilities

Everything you need to manage a high-performance sales or support team on WhatsApp at scale.

Seamless Inbound & Outbound Multi-Call Handling

Handle multiple incoming and outgoing WhatsApp calls simultaneously, so high-intent customers never wait.

Automatic Call Recordings

Every WhatsApp call is automatically recorded and stored with the customer conversation, giving teams a single source of truth.

Comprehensive Call Logs

Track every interaction with detailed call logs. Instantly review missed, declined, and completed calls - filter by agent, WABA, date, or tags.

Unified Chat + Call Context

Chats, calls, and recordings stay together in one thread, so agents never start a conversation blind

Custom Automation via APIs

Connect DoubleTick with your CRM to automate calls and workflows.

CRM Synced Conversation History

See all chats, calls, and summaries in one place.

AI Call Transcription

Automatically convert calls into searchable text with full conversation context.

AI Call Summaries

Get instant summaries with key points, decisions, and next steps after every call.

Industries & Use Cases

Built for every high-stakes conversation

One unified voice experience - built for trust, compliance, and performance.

Sales & Revenue Growth

Instantly call high-intent WhatsApp leads

Reduce drop-offs at critical decision moments

Higher pickup rates → faster deal closures

Customer Support & CX

Resolve complex issues in a single interaction

Faster decisions vs normal calls

Improve agent accountability and support quality

BFSI & Fintech

Assisted onboarding and verification calls

Faster KYC clarifications with full call history

Secure, compliant call recordings for audits

Healthcare & Clinics

Consultation follow-ups and care coordination

Appointment confirmations and no-show reduction

Centralized call records for compliance and reviews

Real Estate

High-intent lead qualification calls

Property visit & site-tour follow-ups

EdTech

Student counselling & advisory calls

Centralised coordination across branches

Lead qualification and enrolment follow-ups

FAQ

Frequently Asked Questions

Everything you need to know about DoubleTick

How is DoubleTick WhatsApp Calling different from regular phone calls?

DoubleTick uses native WhatsApp voice calls, not telecom calls. Calls happen inside the same WhatsApp chat, show your verified business identity, retain full context, and are automatically logged, recorded, and stored in your CRM.

Is WhatsApp Calling via DoubleTick secure and compliant?

Yes. DoubleTick uses Meta’s official WhatsApp Business Calling APIs. Calls follow WhatsApp consent rules, support audit trails, and provide role-based access - making it suitable for regulated industries like BFSI and healthcare.

Can my team handle both inbound and outbound WhatsApp calls?

Yes. Your team can receive inbound calls from customers and make consented outbound calls - all from the same WhatsApp number and shared inbox.

How does customer consent work for outbound calls?

Outbound WhatsApp calls are made only after explicit customer consent. Consent can be collected via chat, buttons, or automated flows, ensuring calls remain trusted and policy-compliant.

Are WhatsApp calls automatically recorded in DoubleTick?

Yes. Every WhatsApp call is automatically recorded, securely stored, and attached directly to the chat and CRM record - unlike normal WhatsApp calls.

What do customers see when I call them?

Customers see your verified WhatsApp business profile and the same number they’re already chatting with - no unknown numbers, no spam labels, no confusion.

Do agents need a separate app to make these calls?

No. Agents make and receive WhatsApp calls from the same DoubleTick inbox they already use for chats - no additional apps or phone numbers needed.

What happens if an agent misses a WhatsApp call?

Missed calls are logged automatically. Teams can trigger callbacks, follow-up messages, or tasks so no opportunity is lost.

Can managers track call performance and analytics?

Yes. Managers get a single dashboard with call logs, durations, recordings, transcripts, summaries, pickup rates, missed calls, SLA metrics, and agent performance.

Does DoubleTick provide call transcripts and summaries?

Yes. Calls are converted into AI-powered transcripts, and AI call summaries capture key points, decisions, and next steps - similar to tools like Zoom, but inside WhatsApp + CRM.

Can WhatsApp Calling integrate with my CRM and workflows?

Absolutely. DoubleTick connects WhatsApp calls, chats, recordings, transcripts, and summaries directly to your CRM and supports APIs for custom automation.

Can we build automations around WhatsApp calls?

Yes. DoubleTick provides APIs and webhooks to automate actions like task creation, CRM updates, follow-ups, alerts, and workflows based on call events.