Top 10 WhatsApp Business API & Shared Inbox Providers in Bangladesh - 2024 Edition

In today's digital age, communication is key to providing excellent customer service and maintaining strong relationships with clients. With over 2 billion active users worldwide, WhatsApp has become an essential channel for businesses to connect with their customers. In Bangladesh, the use of WhatsApp Business API and shared inbox providers has significantly increased, helping local businesses to enhance their customer engagement, sales, and marketing efforts.

To help you navigate this thriving ecosystem, we've compiled a list of the top 10 WhatsApp Business API and shared inbox providers in Bangladesh, keeping in mind the quirks, creativity, and professionalism you're looking for.

But, before we delve into the list of top 10 WhatsApp Business API providers in Bangladesh, let's first get an understanding of WhatsApp Business API, its features, and its associated benefits. 

So, without further ado, let's get started...!

What is WhatsApp Business API

A WhatsApp Business API is an application program interface allowing businesses to receive and send bulk WhatsApp messages in real-time seamlessly. It is designed to help businesses communicate with their customers in a more efficient and personalized way, using features such as interactive automated messages and quick replies. 

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In a nutshell, WhatsApp Business API is a robust solution that enables businesses to personalize their customer communication flows and provide a better customer experience. Whether you're a small business owner or part of a larger company, the WhatsApp Business API can be customized to fit your needs.

Wanna know about WhatsApp Business API in detail? Here is your 2024 Ultimate Guide to WhatsApp Business API - Click Here to Read

Features of WhatsApp Business API

WhatsApp Business API empowers businesses with an extensive range of features to efficiently handle their customer communication. These features include:

• Cloud-based shared team inbox for a comprehensive overview of customer interactions.
• Role-based access control to define team roles and communication flow authorities.
• Unlimited WhatsApp broadcast messaging with personalized messages and call-to-action buttons.
• Broadcast analytics report for real-time performance metrics.
• WhatsApp automation with AI-powered chatbots and auto-replies.
• Easy native integration with popular tools such as Zoho, Shopify, and WooCommerce.

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Benefits of WhatsApp Business API

Here are the key benefits of using WhatsApp Business API:

• Unmatched Customer Support: Provides instant auto-responses, multilingual support, automated replies for frequently asked questions, scheduling appointments, payment reminders, and 24/7 support.
• Enhanced Marketing Efforts: Offers a powerful and secure platform for business conversations, builds a strong brand identity, connects with customers globally, and sends effective messages with clickable buttons.
• Privacy and Security: Ensures user privacy with end-to-end encryption.
• Personalized Communication: Enables sending personalized communication to customers, integrating with CRM, and sending automated notifications.
• Best Platform for 2-way Communication: Offers real-time communication with customers to improve engagement.

Now that you have a good understanding of the basics and advantages of WhatsApp Business API, let's move on to introducing the top 10 WhatsApp Business API solution providers in Bangladesh.

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Top 10 Official WhatsApp Business API Solution Providers in Bangladesh

1. DoubleTick

Sell products 7x faster using WhatsApp Business API on mobile

DoubleTick is WhatsApp 3.0 designed to empower your sales team to sell more in less time. It's one of the best WhatsApp CRM and MarCom tools that comes with premium WhatsApp API features such as a cloud-based shared team inbox, unlimited WhatsApp broadcast messaging, dynamic catalogue sharing, an advanced Chatbot, and much more. An all-in-one solution, DoubleTick has everything that you've been looking for in a salesforce tool. 

Pros:

• Bulk broadcast your messages and catalogue to unlimited saved and unsaved contacts.
• Automate WhatsApp marketing by scheduling your broadcast messages.
• Stay on top of your WhatsApp marketing campaign with real-time analytics and detailed reports to track your metrics and fine-tune your approach.
• Single WhatsApp number for your entire company with a cloud-based team inbox and role-based access.
• End-to-end automated catalogue sharing and order booking via AI-Powered Commerce BOT.
• WhatsApp automation via AI-powered active chatbot that can answer customers’ queries, send automated anniversaries & birthday wishes, abandoned cart notifications, pending balance reminders, bills and all kinds of alerts to customers.
• Choose your favourite tools such as Zapier, WooCommerce, Google Sheets etc. and integrate them with DoubleTick in just a few clicks.
• Super intuitive, easy to use and mobile-friendly.
• 24/7 Customer support is available on call, WhatsApp or email.

DoubleTick is revolutionizing the way businesses use WhatsApp API with its innovative mobile-focused platform, allowing you to manage your business on the go.

Cons:

Due to the mobile-first approach, the product is optimised to perform best on mobile devices. 

Apart from this, there are no downsides. Please let us know if you encounter any issues.

Free Trial

DoubleTick doesn't offer a Free Trial. However, one can opt for a monthly subscription to experience DoubleTick.

Pricing

Click here to check out our pricing plans or book a FREE demo with us to know more about the product and its features. 

3. Infobip

The One-Stop Communication Solution

Infobip is a global leader in omnichannel communication, and their WhatsApp Business API offering in Bangladesh is no exception. With Infobip, businesses can seamlessly integrate WhatsApp into their existing communication channels, providing a unified inbox and powerful automation tools. Plus, Infobip's analytics and reporting features enable businesses to optimize their customer engagement strategies.

Pros:

• Omnichannel communication capabilities
• Advanced analytics and reporting
• Wide range of automation features

Cons:

• Can be complex for beginners to set up
• Some features may require additional costs

Pricing

Custom pricing based on business needs 

Free Trial 

Contact Infobip for a demo and trial options

4. Yalo

Conversational Commerce Wizard

Yalo is a rising star in the WhatsApp Business API arena, focusing on conversational commerce solutions for Bangladesh's growing e-commerce sector. Their platform empowers businesses to create personalized shopping experiences, automate order processing, and manage customer inquiries, all within WhatsApp. With Yalo's AI-driven chatbot technology, businesses can scale their operations without sacrificing customer satisfaction.

Pros:

• AI-driven chatbot technology
• Tailored for e-commerce businesses
• Personalized shopping experiences

Cons:

• Limited focus on non-e-commerce industries
• Pricing may not be suitable for small businesses

Pricing

Custom pricing based on business needs 

Free Trial

Contact Yalo for a demo and trial options

5. MessageBird

The Global Cloud Communications Powerhouse

MessageBird is a renowned provider of cloud communications solutions, including a robust WhatsApp Business API service in Bangladesh. Their platform allows businesses to send notifications, manage customer support, and facilitate two-way conversations with ease. MessageBird's extensive library of integrations and developer-friendly API ensure that businesses can tailor their messaging experience to their unique needs.

Pros:

• Extensive library of integrations
• Developer-friendly API
• Reliable global infrastructure

Cons:

• Customization may require technical expertise
• Limited pre-built automation templates

Pricing

Plans start at $50/month for 10,000 messages 

Free Trial

Contact MessageBird for a demo and trial options

6. Twilio

Unifying Customer Communication Channels

Twilio is a top-tier provider of cloud communication services, and their WhatsApp Business API solution in Bangladesh is no exception. With Twilio, businesses can integrate WhatsApp into their existing workflows, manage conversations in a shared inbox, and leverage powerful automation capabilities. Twilio's commitment to scalability and flexibility makes it an excellent choice for businesses of all sizes.

Pros:

• Highly scalable and flexible platform
• Supports a wide range of integrations
• Powerful automation capabilities

Cons:

• Pay-as-you-go pricing may be unpredictable for some businesses
• Customization may require technical expertise

Pricing

Pay-as-you-go pricing starts at $0.005/message

Free Trial

Free trial available with a $15.50 credit to explore the platform

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7. Picky Assist

The Automation Enthusiast

Product Info: Picky Assist is a WhatsApp Business API provider that emphasizes automation and efficiency. With their platform, businesses in Bangladesh can streamline customer interactions, automate repetitive tasks, and intelligently route conversations to the right team members. Picky Assist's focus on time-saving features and analytics makes it an appealing choice for businesses looking to optimize their customer communication.

Pros:

• Emphasis on automation and efficiency
• Time-saving features for businesses
• Intelligent conversation routing

Cons:

• Limited multimedia support
• May lack advanced features offered by competitors

Pricing

Plans start at $25/month 

Free Trial

7-day free trial available

8. Clickatell 

The Customer Engagement Specialist

Product Info: Clickatell is a global leader in mobile messaging solutions, and their WhatsApp Business API offering in Bangladesh is designed to help businesses drive customer engagement. With Clickatell's platform, businesses can create interactive campaigns, manage support inquiries, and track performance metrics, all within a single, unified interface.

Pros:

• Focus on customer engagement
• Interactive campaign capabilities
• Comprehensive performance tracking

Cons:

• Limited pre-built automation features
• May not be suitable for non-marketing use cases

Pricing

Custom pricing based on business needs 

Free Trial

Contact Clickatell for a demo and trial options

9. Karix.io 

The Scalable Conversational Platform

Product Info: Karix.io is a versatile WhatsApp Business API provider, offering scalable and customizable solutions for businesses in Bangladesh. Their platform enables businesses to build and manage multi-channel conversational experiences, seamlessly integrating with existing systems. Karix.io's focus on flexibility and scalability makes it a popular choice for growing businesses.

Pros:

• Highly customizable platform
• Scalable for businesses of all sizes
• Multi-channel integration capabilities

Cons:

• May require more technical expertise to set up
• Less focus on pre-built automation features

Pricing 

Custom pricing based on business needs 

Free Trial

Contact Karix.io for a demo and trial options

10. tyntec 

The Developer-Friendly WhatsApp Business API Provider

Product Info: tyntec is a developer-friendly WhatsApp Business API provider that offers a powerful and customizable platform for businesses in Bangladesh. With tyntec, businesses can create engaging customer interactions, automate processes, and integrate with their existing systems. tyntec's developer-centric approach ensures that businesses can build the messaging experience they need.

Pros:

• Developer-friendly platform
• Highly customizable and flexible
• Strong automation capabilities

Cons:

• May require technical expertise to set up and manage
• No pre-built chatbot templates

Pricing

Custom pricing based on business needs 

Free Trial

Contact tyntec for a demo and trial options

Note:
The pricing information for these service providers may be subject to change over time. Therefore, we recommend checking their respective websites for the most up-to-date and accurate information.

How to Select the Best WhatsApp Business API Solution Partner

Choosing the right WhatsApp Business API and shared inbox provider is crucial to the success of your business communication strategy. With so many options available, it's essential to consider several factors that will help you find the perfect fit for your organization. Here are some tips on how to select the ideal WhatsApp Business API solution partner:

1. Understand your business needs: Before diving into the search for a provider, take the time to analyze your organization's specific requirements. Determine what features are essential for your communication strategy, such as automation capabilities, CRM integration, chatbots, or multimedia support.
2. Evaluate ease of use: A user-friendly platform is vital for ensuring smooth adoption across your team. Look for providers with intuitive interfaces, clear documentation, and strong customer support to help you get started and troubleshoot any issues.
3. Assess scalability and customization: Your business needs may evolve over time, so it's essential to choose a provider that can grow with you. Seek out solutions that offer scalable plans and customizable features to accommodate your organization's changing needs.
4. Examine integration capabilities: A seamless integration with your existing systems is crucial for efficient communication management. Ensure that your chosen provider supports integration with your CRM, marketing automation, or helpdesk platforms.
5. Analyze pricing and trial options: Compare pricing plans to find a solution that fits your budget, and take advantage of free trials or demos to test out the platform before committing. Keep in mind that some providers offer custom pricing based on your specific business needs.
6. Check for compliance and security: Security and compliance should never be overlooked when selecting a WhatsApp Business API provider. Make sure that the provider adheres to global data privacy regulations and offers robust security measures to protect your sensitive data.
7. Consider customer reviews and testimonials: Look for customer reviews, testimonials, and case studies to learn about the experiences of other businesses with the provider. This information can provide valuable insights into the provider's performance, reliability, and customer support.

By carefully considering these factors, you'll be well-equipped to select the ideal WhatsApp Business API solution partner that aligns with your business needs and helps you unlock the full potential of this powerful communication channel.

How to Get WhatsApp Business API?

There are two ways through which you can get WhatsApp Business API:

1. Direct sign-up from Meta
2. Through a solution provider such as DoubleTick

Directly from Meta

You can directly apply for the official WhatsApp Business API from Meta but going down this path isn’t particularly efficient. If you're a mid-scale company you'd need a developer to set up the API which is too labour-intensive and technically challenging.

Through a Solution Provider

A solution provider will get quick approval and can swiftly set up the WhatsApp Business API platform for you. For instance, with DoubleTick, the process takes between two to three days. With DoubleTick the possibilities to scale your business is endless. 

How to Get DoubleTick

Kindly email us at grow@quicksell.co or Click Below to get a FREE DEMO to know about our product offering, features and pricing plans.

Now transform WhatsApp into the ultimate sales engine to delight customers and drive revenue with DoubleTick!

Why DoubleTick?

If you're looking for the best MarCom tool that can send unlimited messages to your customers on WhatsApp without getting blocked then DoubleTick is the best business solution for you. Here are a few of the top reasons to sign up with DoubleTick WhatsApp Business API. 

• Bulk broadcast your messages and catalogue to unlimited saved and unsaved contacts.
• Automate WhatsApp marketing by scheduling your broadcast messages.
• Detailed broadcast analytics report to track your WhatsApp marketing campaign metrics in real time.
• Single WhatsApp number for your entire company with a cloud-based team inbox and role-based access.
• End-to-end automated catalogue sharing and order booking via AI-Powered Commerce BOT.
• WhatsApp Automation via AI-powered active chatbot that can answer customers’ queries, send automated anniversaries & birthday wishes, abandoned cart notifications, pending balance reminders, bills and all kinds of alerts to customers.
• Choose your favourite tools such as Zapier, WooCommerce, Google Sheets etc. and integrate them with DoubleTick in just a few clicks.
• Super intuitive, easy to use and mobile-friendly.
• 24/7 Customer support is available via call, WhatsApp or email.
  

Read more about DoubleTick here - What is DoubleTick and How This Could Be Your Greatest WhatsApp Marketing and Sales Tool

Getting WhatsApp Business API in 5 Minutes

It only takes 5 minutes to sign up for WhatsApp Business API via DoubleTick. If your Meta Business Manager is verified, you can get started with DoubleTick within 5 minutes. If however, you need help with Meta Business Manager verification then the process would take around 3 days to a week depending on how ready you are with your documents as well as the response time from Meta. You will receive a confirmation email once the account is set up. 

You need to follow the below steps to access the DoubleTick WhatsApp Business API:

1. Get a phone number that does not have an existing WhatsApp account.
2. Sign up for a WhatsApp API provider, such as DoubleTick.
3. Complete Facebook Business verification.

After completion of these steps, you will be able to use all the functionalities of WhatsApp Business APIs on the DoubleTick dashboard.

Requisites to Apply for DoubleTick WhatsApp Business API

You need:

• A Facebook Business Manager account
• A verified business
• A WhatsApp business account
• A fresh phone number
• A Line of Credit for your WhatsApp business account
• A command line tool such as Terminal or an app like Postman that can perform URL requests (Not needed if applied via DoubleTick)

We'd also need at least two documents from the below list to verify the business:

• Business bank statement
• Business License
• Certificate of incorporation
• Goods and services tax registration certificate (GST)
• Permanent account number card (PAN)
• Shop establishment certificate
• Udyog Aadhar / MSME Certificate
• Utility bill

We can't onboard you if the above documents are not available.

Note: 

You'll have to get a new phone number for your WhatsApp Business API account as you can't use this further for your personal use.

You can also use your existing phone number for your WhatsApp Business API account but all your data will be erased and you'll not be able to use it for your personal use any further.

Wrapping Up!

In conclusion, WhatsApp Business API is transforming the way businesses in Bangladesh communicate with their customers. By selecting the right partner, you can streamline customer interactions, enhance engagement, and foster long-lasting relationships. Keep the mentioned factors in mind to make an informed decision and choose the provider that best aligns with your business needs. Embrace the power of WhatsApp Business API to elevate your customer communication strategy and drive success.

Frequently Asked Questions

Question: Does DoubleTick offer a free trial?

Answer: Yes, we do offer a demo account that you can play with. Download the DoubleTick App to test with a demo account.

Question: What’s DoubleTick’s pricing plan? 

Answer: Kindly email us at grow@quicksell.co or Click here to BOOK a FREE DEMO with us to learn about DoubleTick’s features and pricing plans.

Question: How many team members can I add to my DoubleTick account?

Answer: You can add unlimited team members to DoubleTick.

Question: In how many days will the DoubleTick setup be ready for my WhatsApp Business account?

Answer: If your Meta Business Manager is verified, you can get started with DoubleTick within 5 minutes. If however, you need help with Meta Business Manager verification then the process will take around 3 days to a week depending on how ready you are with your documents as well as the response time from Meta.

Question: Can I use my existing number for DoubleTick?

Answer: Yes, you can use your existing number with DoubleTick. However, we would recommend that you use a new number instead of using an existing one to ensure smooth operations for your business.

Question: Can I use my WhatsApp business app number and DoubleTick number at the same time?

Answer: No, at a time you can use only one account. Data from your WhatsApp business account will be erased once you switch to DoubleTick. 

Question: To how many customers can I shoot the broadcast messages?

Answer: There is no restriction. You can create unlimited broadcast groups and shoot messages to unlimited contacts. However, Meta might restrict you if a lot of customers mark your message as spam. The best practice is to enable the STOP bot on DoubleTick and send your templates with a STOP quick reply message so that people who are not interested in your communication can easily press STOP to get opted out instead of reporting your number as SPAM to WhatsApp.

Question: Can I automate and schedule broadcast messages?

Answer: You can automate WhatsApp messages and schedule broadcasts with DoubleTick.

Question: Does DoubleTick come with a bulk contact upload feature?

Answer: Yes, you can simply upload an Excel file having contact details to the dashboard and shoot messages in bulk to unlimited customers. 

Question: How many devices does DoubleTick support?

Answer: An unlimited number of devices can be used with DoubleTick. However, access to the number of accounts will be based on your subscription.

Question: How much does a WhatsApp Business API solution cost? 

Answer: The cost of a WhatsApp Business API solution varies depending on the provider and the features offered. Some providers offer tiered pricing plans based on the number of messages, users, or specific features, while others may provide custom pricing based on your business needs.

Question: How to integrate a WhatsApp Business API solution with my CRM system? 

Answer: Integration of a WhatsApp Business API solution with your CRM system typically involves connecting the two platforms using APIs, webhooks, or third-party integration tools. The exact process will depend on the solution provider and your CRM system. It's essential to choose a WhatsApp Business API solution that offers seamless integration with popular CRM systems to ensure a smooth workflow, like DoubleTick. Our WABA platform can seamlessly integrate with any of your CRM or ERP systems.

Question: How can I ensure the WhatsApp Business API provider I choose is compliant with data privacy regulations? 

Answer: When selecting a provider, look for information on their commitment to data privacy and adherence to global regulations, such as GDPR. Make sure the provider offers robust security measures to protect your sensitive data.