In today's fast-paced world, staying connected with customers has become more important than ever. With over 2.4+ billion active users worldwide, WhatsApp has emerged as an essential tool for businesses to maintain seamless communication with their clientele. South Asia, being a hotbed of budding entrepreneurs and growing businesses, is no exception. This article will explore the top 10 WhatsApp Business API and shared inbox providers in South Asia that can help you take your customer communication to the next level.
Top 10 Official WhatsApp Business API Solution Providers in South Asia
1. DoubleTick
Sell products 7x faster using WhatsApp Business API on mobile.
DoubleTick is a mobile-friendly WhatsApp Business API on mobile designed to empower your business team to sell more in less time. The tool comes with premium WhatsApp API features such as cloud-based shared team inbox, unlimited broadcast and bulk WhatsApp messaging, dynamic catalogues sharing, chatbot, commerce Bot and much more. An all-in-one solution, DoubleTick is one of the top WhatsApp Business API solution providers in South Asia offering everything that you've been looking for in a WhatsApp marketing tool.
Pros:
- Broadcast messages and catalogues to unlimited saved and unsaved contacts.
- Schedule automated WhatsApp marketing campaigns.
- Real-time broadcast analytics report for tracking campaign metrics.
- Use a single WhatsApp number for your entire company with a cloud-based team inbox and role-based access.
- AI-powered Commerce BOT for automated catalogue sharing and order booking.
- AI-powered active chatbot to automate customer queries, greetings, notifications, and alerts.
- Seamless integration with third-party apps.
- Easy integration of WhatsApp Chatbot.
- Efficient onboarding process.
- Offers cost-effective pricing solutions.
- Intuitive, mobile-friendly, and easy-to-use interface.
- 24/7 customer support is available via call, WhatsApp or email.
DoubleTick delivers a mobile-centric approach that sets it apart from typical desktop-focused solutions. The platform provides a seamless mobile experience for managing and controlling all business activities through a smartphone.
Cons:
Due to the mobile-first approach, the product is optimised to perform best on mobile devices.
Apart from this, there are no cons. Let us know if you find one after using DoubleTick.
Free Trial
DoubleTick doesn't offer a Free Trial. However, one can opt for a monthly subscription or demo account to experience DoubleTick.
Pricing
Click here to check out our pricing plans or book a FREE demo with us to know more about the product and its features.
2. Gupshup
Gupshup offers WhatsApp Business API integration along with a suite of features including AI-powered chatbots, support for multiple messaging channels, and seamless integration with various CRMs. Their platform enables businesses to create and deploy custom chatbots, manage campaigns, and access detailed analytics.
Pros:
- Seamlessly integrate with a wide range of applications and platforms.
- Automate WhatsApp marketing messages with ease.
- Showcase interactive multi-product and single-product catalogues to boost your sales potential.
- Boost sales by turning your WhatsApp account into a virtual store.
- Leverage the power of intelligent chatbots to enhance your customer support experience.
- Reach a wider audience with multi-lingual support and automatic template translation.
Cons:
- Costly as compared to other solutions available in the market.
- WhatsApp policies on message frequency and limits may hinder the effectiveness of Gupshup's API.
- Non-technical users may find Gupshup's API challenging due to its technical complexity.
- Integrating Gupshup's API with other systems and platforms may require additional effort and resources.
- Additional message markup costs are applied.
Free Trial
Yes, Gupshup offers a free trial wherein no credit card is required. You can sign-up for it free and get started.
Pricing
Pricing is not listed on the website. Have to request a quote.
3. Infobip
Infobip offers an omnichannel communications platform where customers can manage business communications through one centralized dashboard for multiple platforms like WhatsApp, SMS, email, and Facebook Messenger. It is one of the best WhatsApp marketing tools offering powerful features like unlimited WhatsApp broadcasting, chatbot, automated notifications and much more.
Pros:
- Seamless onboarding process.
- Strong customer support.
- Mobile app is available.
- Wide range of integrations.
- Comprehensive omnichannel capabilities.
Cons:
- Higher cost compared to other providers offering similar services and features.
- Markup fees on messages sent or received.
- An outdated and unappealing user interface, but still user-friendly.
- Additional fees for customer support.
Free Trial
Yes, Infobip provides a free trial, which gives you access to 100 conversational points to chat with customers.
Pricing
Infobip's pricing is customized to meet the unique needs of each business. You'll have to connect with their team to know about their pricing.
4. Qiscus
Qiscus is one of the top WhatsApp Business API solution providers in South Asia, enabling businesses to enhance customer engagement and support. They provide a comprehensive suite of features, including chatbots, multi-agent support, and a centralized dashboard to manage conversations. Additionally, they offer various messaging channels such as LINE and Facebook Messenger.
Pros:
- Easy WhatsApp Business API integration.
- Chatbot support for automated interactions.
- Multi-agent support for efficient teamwork.
Cons:
- Limited information on the full range of features.
- No clear information about 24/7 customer support.
Free Trial
Qiscus offers a free trial, though details regarding duration and limitations are not provided on the website.
Pricing
Customized pricing plans are available upon contacting the sales team.
5. Sirena
Sirena is a messaging platform offering WhatsApp Business API solutions in South Asia, enabling businesses to manage customer conversations across various messaging channels, including WhatsApp, SMS, and Facebook Messenger. Their platform provides customizable chatbots, detailed analytics, and easy integration with popular CRM systems.
Pros:
- Range of messaging services, including WhatsApp, SMS, and Facebook Messenger.
- Easy integration with various platforms and applications.
- Customizable chatbots and detailed analytics.
Cons:
- Suitable for large businesses with complex requirements.
- Limited features for automation.
Free Trial
Yes, Sirena offers a free trial for its WhatsApp Business API services.
Pricing
Sirena's pricing for WhatsApp Business API services starts at IDR 400,000/month.
6. Yalochat
Yalochat offers WhatsApp Business API integration and focuses on AI-powered chatbots, rich media support, and real-time analytics. They provide a platform to create custom chatbots, manage campaigns, and detailed reports to improve customer engagement.
Pros:
- AI-driven chatbots for enhanced customer interactions.
- Supports rich media, including images and videos.
- Real-time analytics to monitor performance.
Cons:
- Limited customization options for chatbots.
Free Trial
Yalochat offers a free trial, but the duration is not mentioned on the website.
Pricing
Contact Yalochat for customized pricing plans based on your requirements.
7. 360dialog
360dialog is a comprehensive messaging iPaaS solution and an official WhatsApp Business solution provider. It offers complete WhatsApp Business API solutions through its web app, suitable for businesses of all sizes, industries, and sectors. This WhatsApp marketing platform integrates analytics and ROI tracking, team inboxes, CRM integration, marketing automation and sales intelligence in a single solution.
Pros:
- Efficient onboarding process, allowing you to set up an account in just 10 minutes.
- 100% message delivery rate.
- Free WhatsApp green tick verification.
- Easy integration of WhatsApp Chatbot.
- The API can be seamlessly integrated with various applications and CRM systems.
- Offers cost-effective pricing with a flat fee structure.
Cons:
- 360dialog does not offer 24/7 support and customer assistance can only be accessed via email.
- There are no real-time session reports available.
- It requires ongoing attention and support from the development team.
Free Trial
Yes, you can create a free WhatsApp Business API account in 360dialog without any credit card.
Pricing
360dialog offers 3 plans that are charged Monthly. The "API Only" plan will cost you 49 €/ month, which is best suited for businesses who want to get access to the API only and have an in-house team to develop the platform. Please note, with this plan you'll get Standard community support only. The "Professional" plan will cost you 99 €/ month, which is suited for small businesses. With this plan, you can send unlimited WhatsApp Session Messages or Conversations with Premium customer support. For the "Enterprise" plan, you'll have to pay > 200 €. This plan is best suited for large businesses. For custom integration, you'll have to connect with their customer support.
8. MSG91
MSG91 provides WhatsApp Business API integration and a wide range of features to help businesses communicate with their customers effectively. They offer two-way messaging, automation tools, and integration with various CRM systems to streamline customer interactions.
Pros:
- Supports two-way messaging for improved customer engagement.
- Automation tools to save time and resources.
- Seamless integration with various CRM systems.
Cons:
- Limited chatbot capabilities compared to other providers.
- No clear information about 24/7 customer support.
Free Trial
Yes, MSG91 offers a free trial.
Pricing
Pricing is available upon request and based on individual business requirements.
9. Karix.io
Karix.io is a messaging platform that offers WhatsApp Business API solution, allowing businesses to manage customer conversations across various messaging channels, including WhatsApp, SMS, and Facebook Messenger. They provide advanced automation capabilities, analytics, and chatbot support.
Pros:
- Supports multiple messaging channels.
- Advanced automation capabilities.
- Chatbot support for automated interactions.
Cons:
- Pricing can be expensive for small businesses.
- Limited customization options.
Free Trial
Yes, Karix.io offers a free trial.
Pricing
Pricing is available upon request and based on individual business requirements.
10. Twilio
Twilio, a feature-rich Flex app, is listed on Facebook's directory of specialized marketing partners. It offers a customizable Flex Cloud platform, but some technical knowledge is required to fully utilize its capabilities. With Twilio, you can create an omnichannel contact centre, SMS marketing campaigns, push notifications, web chat, call tracking, phone verification, alerts and notifications, and more.
Pros:
- Twilio is an omnichannel platform that supports various communication channels including VoIP, phone calls, messaging, WhatsApp, and emails.
- Offers a great degree of customization and scalability options.
- Easy integration with a wide range of applications and platforms.
- High message delivery rate and reliability with real-time analytics on message delivery and performance.
Cons:
- Technical proficiency is a must for using the platform.
- The API has limited features compared to other WhatsApp Business API solutions in the market.
- The platform's user interface can be overwhelming and confusing for new users.
- Due to proprietary constraints, Twilio encourages customers to use the phone number provided by Twilio themselves to access the WhatsApp Business API. Non-Twilio phone numbers can also be used but certain requirements apply.
- Lousy Customer support.
- Deliverability suffers when you send bulk messages, broadcasts or emails.
- The cost of the service can increase significantly as your business grows, as there is no flat rate available.
- Levy message markup cost.
Free Trial
Yes, Twilio offers a free trial wherein no credit card is required. You can sign-up for it free and get started.
Pricing
$1/user per hour or $150/user per month.
Note:
The pricing information for these service providers may be subject to change over time. Therefore, we recommend checking their respective websites for the most up-to-date and accurate information.
How to Get DoubleTick?
Kindly email us at grow@quicksell.co or Click Below to get a FREE DEMO to know about our product offering, features and pricing plans.
Now transform WhatsApp into the ultimate sales engine to delight customers and drive revenue with DoubleTick!
Wrapping Up
In conclusion, selecting the right WhatsApp Business API solution provider is crucial for effectively communicating with your customers and enhancing their overall experience. Keep your marketing objectives, required features, compatibility, integration options, pricing, and customer support in mind when making your decision. This guide aims to provide valuable insights into the top solution providers in South Asia, helping you choose the perfect partner for your unique business needs. Good luck, and here's to your success in leveraging this powerful platform for growth!
