Top 10 WhatsApp Business API & Team Inbox Providers in South Asia - 2024 Edition

In today's fast-paced world, staying connected with customers has become more important than ever. With over 2.4+ billion active users worldwide, WhatsApp has emerged as an essential tool for businesses to maintain seamless communication with their clientele. South Asia, being a hotbed of budding entrepreneurs and growing businesses, is no exception. This article will explore the top 10 WhatsApp Business API and shared inbox providers in South Asia that can help you take your customer communication to the next level.

What is WhatsApp Business API 

WhatsApp Business API is a powerful communication platform that allows businesses to connect with their customers through WhatsApp, leveraging its extensive user base. The API enables businesses to send and receive unlimited WhatsApp messages, using features such as interactive automated messages, quick replies, and even via WhatsApp ChatBot, creating a more personalized and engaging experience for customers.

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Features of WhatsApp Business API

The WhatsApp Business API offers a robust suite of features designed to streamline customer communication for businesses. Some key features of the WhatsApp Business API include:

• A centralized, cloud-based team inbox for efficient management of customer inquiries.
• Role-based access control to establish team roles and designate communication flow authority.
• Unlimited WhatsApp broadcast messaging for personalized customer engagement.
• Real-time broadcast analytics reports to track performance metrics.
• AI-driven WhatsApp automation, including chatbots and auto-replies, for seamless customer interaction.
• Easy native integration with third-party apps.

Benefits of WhatsApp Business API

The WhatsApp Business API offers a plethora of benefits for businesses striving to improve customer communication and engagement, such as:

• Improved customer experience with quick, efficient responses on a familiar platform.
• Streamlining customer communication with a centralized shared inbox.
• Ensuring secure communication with end-to-end encryption.
• Adapting to businesses of all sizes, fostering growth and flexibility.
• Providing cost-effective marketing through targeted broadcast messaging.
• Boosting efficiency with AI chatbots and auto-replies.
• Supporting data-driven decisions with real-time analytics and insights.
• Simplifying integration with compatibility for third-party applications.

Now that we've explored the key advantages of the WhatsApp Business API, let's delve into the top WhatsApp Business API solution providers in South Asia. These providers offer a variety of features, empowering businesses to fully harness the potential of WhatsApp and enhance customer communication.

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Top 10 Official WhatsApp Business API Solution Providers in South Asia

1. DoubleTick

Sell products 7x faster using WhatsApp Business API on mobile.

DoubleTick is a mobile-friendly WhatsApp Business API on mobile designed to empower your business team to sell more in less time. The tool comes with premium WhatsApp API features such as cloud-based shared team inbox, unlimited broadcast and bulk WhatsApp messaging, dynamic catalogues sharing, chatbot, commerce Bot and much more. An all-in-one solution, DoubleTick is one of the top WhatsApp Business API solution providers in South Asia offering everything that you've been looking for in a WhatsApp marketing tool.

Pros:

• Broadcast messages and catalogues to unlimited saved and unsaved contacts.
• Schedule automated WhatsApp marketing campaigns.
• Real-time broadcast analytics report for tracking campaign metrics.
• Use a single WhatsApp number for your entire company with a cloud-based team inbox and role-based access.
• AI-powered Commerce BOT for automated catalogue sharing and order booking.
• AI-powered active chatbot to automate customer queries, greetings, notifications, and alerts.
• Seamless integration with third-party apps.
• Easy integration of WhatsApp Chatbot.
• Efficient onboarding process.
• Offers cost-effective pricing solutions. 
• Intuitive, mobile-friendly, and easy-to-use interface.
• 24/7 customer support is available via call, WhatsApp or email.

DoubleTick delivers a mobile-centric approach that sets it apart from typical desktop-focused solutions. The platform provides a seamless mobile experience for managing and controlling all business activities through a smartphone.

Cons:

Due to the mobile-first approach, the product is optimised to perform best on mobile devices. 

Apart from this, there are no cons. Let us know if you find one after using DoubleTick.

Free Trial

DoubleTick doesn't offer a Free Trial. However, one can opt for a monthly subscription or demo account to experience DoubleTick.

Pricing

Click here to check out our pricing plans or book a FREE demo with us to know more about the product and its features.

2. Gupshup

Gupshup offers WhatsApp Business API integration along with a suite of features including AI-powered chatbots, support for multiple messaging channels, and seamless integration with various CRMs. Their platform enables businesses to create and deploy custom chatbots, manage campaigns, and access detailed analytics.

Pros:

• Seamlessly integrate with a wide range of applications and platforms.
• Automate WhatsApp marketing messages with ease.
• Showcase interactive multi-product and single-product catalogues to boost your sales potential.
• Boost sales by turning your WhatsApp account into a virtual store.
• Leverage the power of intelligent chatbots to enhance your customer support experience.
• Reach a wider audience with multi-lingual support and automatic template translation.

Cons:

• Costly as compared to other solutions available in the market.
• WhatsApp policies on message frequency and limits may hinder the effectiveness of Gupshup's API.
• Non-technical users may find Gupshup's API challenging due to its technical complexity.
• Integrating Gupshup's API with other systems and platforms may require additional effort and resources.
• Additional message markup costs are applied.

Free Trial

Yes, Gupshup offers a free trial wherein no credit card is required. You can sign-up for it free and get started.

Pricing

Pricing is not listed on the website. Have to request a quote.

3. Infobip

Infobip offers an omnichannel communications platform where customers can manage business communications through one centralized dashboard for multiple platforms like WhatsApp, SMS, email, and Facebook Messenger. It is one of the best WhatsApp marketing tools offering powerful features like unlimited WhatsApp broadcasting, chatbot, automated notifications and much more. 

Pros:

• Seamless onboarding process.
• Strong customer support.
• Mobile app is available.
• Wide range of integrations.
• Comprehensive omnichannel capabilities.

Cons:

• Higher cost compared to other providers offering similar services and features.
• Markup fees on messages sent or received. 
• An outdated and unappealing user interface, but still user-friendly.
• Additional fees for customer support.
• Not a specialist in WhatsApp, as the focus is on building an omnichannel platform.
• Omnichannel functionality may be overwhelming for new users.
• Markup fees are applied to messages sent or received. 

Free Trial 

Yes, Infobip provides a free trial, which gives you access to 100 conversational points to chat with customers.

Pricing 

Infobip's pricing is customized to meet the unique needs of each business. You'll have to connect with their team to know about their pricing. 

4. Qiscus 

Qiscus is one of the top WhatsApp Business API solution providers in South Asia, enabling businesses to enhance customer engagement and support. They provide a comprehensive suite of features, including chatbots, multi-agent support, and a centralized dashboard to manage conversations. Additionally, they offer various messaging channels such as LINE and Facebook Messenger.

Pros:

• Easy WhatsApp Business API integration.
• Chatbot support for automated interactions.
• Multi-agent support for efficient teamwork.

Cons:

• Limited information on the full range of features.
• No clear information about 24/7 customer support.

Free Trial

Qiscus offers a free trial, though details regarding duration and limitations are not provided on the website. 

Pricing

Customized pricing plans are available upon contacting the sales team.

5. Sirena 

Sirena is a messaging platform offering WhatsApp Business API solutions in South Asia, enabling businesses to manage customer conversations across various messaging channels, including WhatsApp, SMS, and Facebook Messenger. Their platform provides customizable chatbots, detailed analytics, and easy integration with popular CRM systems.

Pros:

• Range of messaging services, including WhatsApp, SMS, and Facebook Messenger.
• Easy integration with various platforms and applications.
• Customizable chatbots and detailed analytics.

Cons:

• Suitable for large businesses with complex requirements.
• Limited features for automation.

Free Trial

Yes, Sirena offers a free trial for its WhatsApp Business API services. 

Pricing

Sirena's pricing for WhatsApp Business API services starts at IDR 400,000/month.

6. Yalochat 

Yalochat offers WhatsApp Business API integration and focuses on AI-powered chatbots, rich media support, and real-time analytics. They provide a platform to create custom chatbots, manage campaigns, and detailed reports to improve customer engagement.

Pros:

• AI-driven chatbots for enhanced customer interactions.
• Supports rich media, including images and videos.
• Real-time analytics to monitor performance.

Cons:

• Limited customization options for chatbots.

Free Trial

Yalochat offers a free trial, but the duration is not mentioned on the website. 

Pricing 

Contact Yalochat for customized pricing plans based on your requirements.

7. 360dialog

360dialog is a comprehensive messaging iPaaS solution and an official WhatsApp Business solution provider. It offers complete WhatsApp Business API solutions through its web app, suitable for businesses of all sizes, industries, and sectors. This WhatsApp marketing platform integrates analytics and ROI tracking, team inboxes, CRM integration, marketing automation and sales intelligence in a single solution.

Pros:

• Efficient onboarding process, allowing you to set up an account in just 10 minutes.
• 100% message delivery rate.
• Free WhatsApp green tick verification.
• Easy integration of WhatsApp Chatbot.
• The API can be seamlessly integrated with various applications and CRM systems.
• Offers cost-effective pricing with a flat fee structure.

Cons:

• 360dialog does not offer 24/7 support and customer assistance can only be accessed via email.
• There are no real-time session reports available.
• It requires ongoing attention and support from the development team.
• One has to pay monthly charges for dedicated Regional Hosting.
• Levy message markup cost.

Free Trial

Yes, you can create a free WhatsApp Business API account in 360dialog without any credit card.

Pricing

360dialog offers 3 plans that are charged Monthly. The "API Only" plan will cost you 49 €/ month, which is best suited for businesses who want to get access to the API only and have an in-house team to develop the platform. Please note, with this plan you'll get Standard community support only. The "Professional" plan will cost you 99 €/ month, which is suited for small businesses. With this plan, you can send unlimited WhatsApp Session Messages or Conversations with Premium customer support. For the "Enterprise" plan, you'll have to pay > 200 €. This plan is best suited for large businesses. For custom integration, you'll have to connect with their customer support.

8. MSG91 

MSG91 provides WhatsApp Business API integration and a wide range of features to help businesses communicate with their customers effectively. They offer two-way messaging, automation tools, and integration with various CRM systems to streamline customer interactions.

Pros:

• Supports two-way messaging for improved customer engagement.
• Automation tools to save time and resources.
• Seamless integration with various CRM systems.

Cons:

• Limited chatbot capabilities compared to other providers.
• No clear information about 24/7 customer support.

Free Trial

Yes, MSG91 offers a free trial. 

Pricing 

Pricing is available upon request and based on individual business requirements.

9. Karix.io 

Karix.io is a messaging platform that offers WhatsApp Business API solution, allowing businesses to manage customer conversations across various messaging channels, including WhatsApp, SMS, and Facebook Messenger. They provide advanced automation capabilities, analytics, and chatbot support.

Pros:

• Supports multiple messaging channels.
• Advanced automation capabilities.
• Chatbot support for automated interactions.

Cons:

• Pricing can be expensive for small businesses.
• Limited customization options.

Free Trial

Yes, Karix.io offers a free trial. 

Pricing 

Pricing is available upon request and based on individual business requirements.

10. Twilio

Twilio, a feature-rich Flex app, is listed on Facebook's directory of specialized marketing partners. It offers a customizable Flex Cloud platform, but some technical knowledge is required to fully utilize its capabilities. With Twilio, you can create an omnichannel contact centre, SMS marketing campaigns, push notifications, web chat, call tracking, phone verification, alerts and notifications, and more.

Pros:

• Twilio is an omnichannel platform that supports various communication channels including VoIP, phone calls, messaging, WhatsApp, and emails.
• Offers a great degree of customization and scalability options.
• Easy integration with a wide range of applications and platforms.
• High message delivery rate and reliability with real-time analytics on message delivery and performance.

Cons:

• Technical proficiency is a must for using the platform. 
• The API has limited features compared to other WhatsApp Business API solutions in the market.
• The platform's user interface can be overwhelming and confusing for new users.
• Due to proprietary constraints, Twilio encourages customers to use the phone number provided by Twilio themselves to access the WhatsApp Business API. Non-Twilio phone numbers can also be used but certain requirements apply.
• Lousy Customer support.
• Deliverability suffers when you send bulk messages, broadcasts or emails.
• The cost of the service can increase significantly as your business grows, as there is no flat rate available.
• Levy message markup cost.

Free Trial

Yes, Twilio offers a free trial wherein no credit card is required. You can sign-up for it free and get started.

Pricing

$1/user per hour or $150/user per month.

Note:

The pricing information for these service providers may be subject to change over time. Therefore, we recommend checking their respective websites for the most up-to-date and accurate information.

Which WhatsApp Business API Solution Partner is Right for You? 

Selecting the best WhatsApp Business API solution partner can seem daunting, but fear not! We've created a list of 10 critical factors to help you find the best fit for your business.

1. Clearly outline your marketing objectives.
2. Decide which features are essential for your business and ensure they are available.
3. Test the user interface, evaluate compatibility, and assess performance.
4. Look for potential third-party software and CRM integrations.
5. Review subscription plans, terms and conditions, and message markup costs.
6. Research the solution provider's market reputation and expertise.
7. Explore the onboarding and implementation process.
8. Request a demo to acquire deeper insights.
9. Explore customization options to meet your specific requirements.
10. Scrutinize the quality of customer support.

Know How To Get a Verified Green Tick Badge on WhatsApp - A Step-by-Step Guide: Click Here

How to Get WhatsApp Business API? 

There are two methods for obtaining the WhatsApp Business API:

1. Direct sign-up through Meta
2. Via a solution provider like DoubleTick

Directly from Meta

Applying for the official WhatsApp Business API directly from Meta is possible but not particularly efficient. If you're a mid-sized company, you'll need a developer to set up the API, which can be labour-intensive and technically challenging.

Through a Solution Provider

A solution provider can secure quick approval and efficiently set up the WhatsApp Business API platform for you. For example, the process with DoubleTick takes only two to three days. With DoubleTick, the opportunities to scale your business are limitless.

How to Get DoubleTick?

Kindly email us at grow@quicksell.co or Click Below to get a FREE DEMO to know about our product offering, features and pricing plans.

Now transform WhatsApp into the ultimate sales engine to delight customers and drive revenue with DoubleTick!

Why DoubleTick?

If you're looking for the best MarCom tool that can send unlimited messages to your customers on WhatsApp without getting blocked then DoubleTick is the best business solution for you. Here are a few of the top reasons to sign up with DoubleTick WhatsApp Business API.  

1. Bulk broadcast your messages and catalogue to unlimited saved and unsaved contacts.
2. Automate WhatsApp marketing by scheduling your broadcast messages.
3. Detailed broadcast analytics report to track your WhatsApp marketing campaign metrics in real-time.
4. Single WhatsApp number for your entire company with a cloud-based team inbox and role-based access.
5. End-to-end automated catalogue sharing and order booking via AI-Powered Commerce BOT.
6. WhatsApp Automation via AI-powered active chatbot that can answer customers’ queries, send automated anniversaries & birthday wishes, abandoned cart notifications, pending balance reminders, bills and all kinds of alerts to customers.
7. Choose your favourite tools such as Zapier, WooCommerce etc. and integrate them with DoubleTick in just a few clicks.
8. Super intuitive, easy to use and mobile-friendly.
9. 24/7 Customer support is available via call, WhatsApp or email.

DoubleTick offers a full-fledged WhatsApp Marketing solution built on the official WhatsApp Business API platform. 

Read more about DoubleTick here - What is DoubleTick and How This Could Be Your Greatest WhatsApp Marketing and Sales Tool 
​

Getting WhatsApp Business API in 5 Minutes

It only takes 5 minutes to sign up for WhatsApp Business API via DoubleTick. If your Meta Business Manager is verified, you can get started with DoubleTick within 5 minutes. If however, you need help with Meta Business Manager verification then the process would take around 3 days to a week depending on how ready you are with your documents as well as the response time from Meta. You will receive a confirmation email once the account is set up. 

You need to follow the below steps to access the DoubleTick WhatsApp Business API:

1. Get a phone number that does not have an existing WhatsApp account.
2. Sign up for a WhatsApp API provider, such as DoubleTick.
3. Complete Facebook Business verification.

After completion of these steps, you will be able to use all the functionalities of WhatsApp Business APIs on the DoubleTick dashboard.

Requisites to Apply for DoubleTick WhatsApp Business API

You need:

• A Facebook Business Manager account
• A verified business
• A WhatsApp business account
• A fresh phone number
• A Line of Credit for your WhatsApp business account
• A command line tool such as Terminal or an app like Postman that can perform URL requests (Not needed if applied via DoubleTick)

We'd also need at least two documents from the below list to verify the business:

• Business bank statement
• Business License
• Certificate of incorporation
• Goods and services tax registration certificate (GST)
• Permanent account number card (PAN)
• Shop establishment certificate
• Udyog Aadhar / MSME Certificate
• Utility bill

We can't onboard you if the above documents are not available.

Note: 

• You'll have to get a new phone number for your WhatsApp Business API account as you can't use this further for your personal use.
• You can also use your existing phone number for your WhatsApp Business API account but all your data will be erased and you'll not be able to use it for your personal use any further.

​

Wrapping Up

In conclusion, selecting the right WhatsApp Business API solution provider is crucial for effectively communicating with your customers and enhancing their overall experience. Keep your marketing objectives, required features, compatibility, integration options, pricing, and customer support in mind when making your decision. This guide aims to provide valuable insights into the top solution providers in South Asia, helping you choose the perfect partner for your unique business needs. Good luck, and here's to your success in leveraging this powerful platform for growth!

Also Read: WhatsApp Broadcast: Messaging Your Way to Unlimited Customers

Frequently Asked Questions:

Question: What is the role of WhatsApp Business API in improving customer engagement?

Answer: WhatsApp Business API plays a vital role in improving customer engagement by allowing businesses to communicate with their customers via a popular and widely-used messaging platform. Features like automated responses, chatbots, and two-way messaging ensure timely and efficient communication, leading to increased customer satisfaction and loyalty.

Question: How can WhatsApp Business API enhance my company's customer support and communication?

Answer: WhatsApp Business API enhances your company's customer support and communication by providing a centralized platform for managing customer interactions, enabling quick responses to customer inquiries, and supporting chatbot integration for automated assistance. Its user-friendly interface and compatibility with various CRM systems streamline workflows, ensuring seamless communication and improved customer satisfaction.

Question: Which are the top WhatsApp Business API solution providers in South Asia?

Answer: The top WhatsApp Business API solution providers in South Asia include DoubleTick, Infobip, Gupshup, Qiscus, Sirena, Yalochat, WATI, MSG91, Karix.io, and Twilio. These providers offer various features and services tailored to meet the unique requirements of businesses, helping them effectively leverage WhatsApp for customer communication and engagement.

Question: How can I choose the right WhatsApp Business API solution partner for my business?

Answer: To choose the right WhatsApp Business API solution partner, consider factors like your marketing objectives, required features, compatibility, integration options, pricing, and customer support. Request a demo, explore customization options, and research the provider's market reputation and expertise. Evaluating these factors will help you find the perfect partner that aligns with your unique business needs and goals.

Question: What is the key factor for getting the WhatsApp Green Tick badge?

Answer: Our experience working with brands has shown that having 3-5 organic PR articles about your business increases the likelihood of getting the WhatsApp Green Tick badge. Other factors, such as your business should be at Tier 2 or higher in WhatsApp's messaging levels and reputable brand identity, may also help but do not guarantee the badge. Ultimately, the decision rests with Meta.

Question: What should I do if my Green Tick application is rejected?

Answer: While the Green Tick badge adds a professional appearance to your profile and contact information, its rejection does not affect running campaigns and supporting customers. You may reapply after 30 days.

Question: Does DoubleTick offer a free trial?

Answer: Yes, we do offer a demo account that you can play with. Download the DoubleTick App to test with a demo account.

Question: What’s DoubleTick’s pricing plan? 

Answer: Kindly email us at grow@quicksell.co or Click here to BOOK a FREE DEMO with us to learn about DoubleTick’s features and pricing plans.

Question: How many team members can I add to my DoubleTick account?

Answer: You can add unlimited team members to DoubleTick.

Question: How many devices does DoubleTick support?

Answer: An unlimited number of devices can be used with DoubleTick. However, access to the number of accounts will be based on your subscription.