Top 10 WhatsApp Business API & Team Inbox Providers in South Africa - 2024 Edition

In today's fast-paced business world, connecting with customers effectively and efficiently is key to success. The WhatsApp Business API has become an essential tool for businesses to improve customer communication, automate responses, and offer personalized support. South Africa is home to a variety of exceptional providers of this service, each with unique features designed to help businesses thrive. In this comprehensive guide, we'll explore the top 10 WhatsApp Business API solution providers in South Africa, delving into their offerings, pros, cons, free trials, and pricing to help you make an informed decision.So, without further ado, let's get started...!

Top 10 Official WhatsApp Business API Solution Providers in South Africa

1. DoubleTick

Sell products 7x faster using WhatsApp Business API on mobile

DoubleTick is WhatsApp 3.0 designed to empower your sales team to sell more in less time. It's one of the best WhatsApp CRM and MarCom tools that comes with premium WhatsApp API features such as a cloud-based shared team inbox, unlimited WhatsApp broadcast messaging, dynamic catalogue sharing, an advanced Chatbot, and much more. An all-in-one solution, DoubleTick has everything that you've been looking for in a salesforce tool. 

Pros:

• Bulk broadcast your messages and catalogue to unlimited saved and unsaved contacts.
• Automate WhatsApp marketing by scheduling your broadcast messages.
• Stay on top of your WhatsApp marketing campaign with real-time analytics and detailed reports to track your metrics and fine-tune your approach.
• Single WhatsApp number for your entire company with a cloud-based team inbox and role-based access.
• End-to-end automated catalogue sharing and order booking via AI-Powered Commerce BOT.
• WhatsApp automation via AI-powered active chatbot that can answer customers’ queries, send automated anniversaries & birthday wishes, abandoned cart notifications, pending balance reminders, bills and all kinds of alerts to customers.
• Choose your favourite tools such as Shopify, Zapier, WooCommerce etc. and integrate them with DoubleTick in just a few clicks.
• Super intuitive, easy to use and mobile-friendly.
• 24/7 Customer support is available on call, WhatsApp or email.

DoubleTick is revolutionizing the way businesses use WhatsApp API with its innovative mobile-focused platform, allowing you to manage your business on the go.

Cons:

- Due to the mobile-first approach, the product is optimised to perform best on mobile devices. 

Apart from this, there are no downsides. Please let us know if you encounter any issues.

Free Trial

DoubleTick doesn't offer a Free Trial. However, one can opt for a monthly subscription to experience DoubleTick.

Pricing

Click here to check out our pricing plans or book a FREE demo with us to know more about the product and its features. 

2. Infobip

Infobip offers an omnichannel communications platform, enabling customers to manage business communications across multiple platforms such as WhatsApp, SMS, email, and Facebook Messenger through one centralized dashboard.

Pros:

• Seamless onboarding process
• Strong customer support
• Mobile app availability
• Wide range of integrations
• Comprehensive omnichannel capabilities

Cons:

• Higher cost compared to competitors
• Markup fees on messages sent or received
• Outdated user interface
• Additional fees for customer support
• Potential overwhelming omnichannel functionality for new users

Free Trial

Infobip provides a free trial with access to 100 conversational points to chat with customers.

Pricing

Infobip offers customized pricing to meet each business's unique needs. Contact their team for pricing details.

3. Clickatell

Clickatell is a South African company offering an all-in-one messaging platform that allows businesses to easily integrate WhatsApp Business API, SMS, and other chat platforms for streamlined communication.

Pros:

• Easy setup
• Strong customer support
• Flexible API options
• Robust reporting features

Cons:

• Limited pre-built templates
• Pricing may be higher for smaller businesses
• No mobile app available

Free Trial

Clickatell offers a 14-day free trial with access to all features.

Pricing 

Pricing is based on the number of messages and starts at ZAR 600 per month.

4. 360dialog

360dialog is a comprehensive messaging iPaaS solution and an official WhatsApp Business solution provider. It offers complete WhatsApp Business API solutions through its web app, suitable for businesses of all sizes, industries, and sectors. This WhatsApp marketing platform integrates analytics and ROI tracking, team inboxes, CRM integration, marketing automation and sales intelligence in a single solution.

Pros:

• Efficient onboarding process, allowing you to set up an account in just 10 minutes.
• 100% message delivery rate.
• Free WhatsApp green tick verification.
• Easy integration of WhatsApp Chatbot.
• The API can be seamlessly integrated with various applications and CRM systems.
• Offers cost-effective pricing with a flat fee structure.

Cons:

• 360dialog does not offer 24/7 support and customer assistance can only be accessed via email.
• There are no real-time session reports available.
• It requires ongoing attention and support from the development team.
• One has to pay monthly charges for dedicated Regional Hosting.
• Levy message markup cost.

Free Trial

Yes, you can create a free WhatsApp Business API account in 360dialog without any credit card.

Pricing

360dialog offers 3 plans that are charged Monthly. The "API Only" plan will cost you 49 €/ month, which is best suited for businesses who want to get access to the API only and have an in-house team to develop the platform. Please note, with this plan you'll get Standard community support only. The "Professional" plan will cost you 99 €/ month, which is suited for small businesses. With this plan, you can send unlimited WhatsApp Session Messages or Conversations with Premium customer support. For the "Enterprise" plan, you'll have to pay > 200 €. This plan is best suited for large businesses. For custom integration, you'll have to connect with their customer support.

5. Karix

Karix is a global messaging provider offering the WhatsApp Business API for businesses in South Africa, with a focus on scalability, secure communication, and customer engagement.

Pros:

• End-to-end encryption
• Rich media support
• 24/7 customer support
• Scalable solutions
• Global network coverage

Cons:

• Limited pre-built templates
• No mobile app available
• Complex pricing structure

Free Trial 

Karix offers a free trial upon request.

Pricing

Contact Karix for customized pricing based on your business requirements.

6. Cellfind

Cellfind is a South African mobile solutions provider offering WhatsApp Business API services, helping businesses streamline communication and improve customer engagement.

Pros:

• Local support team
• Customizable solutions
• Robust API documentation
• Competitive pricing

Cons:

• Limited integrations
• No mobile app available
• No multi-channel support

Free Trial

Cellfind offers a free trial upon request.

Pricing

Contact Cellfind for customized pricing based on your business requirements.

7. Kaleyra

Kaleyra is an international cloud communications platform that offers the WhatsApp Business API to businesses in South Africa, focusing on seamless integration, global reach, and customizable solutions.

Pros:

• Easy integration
• Customizable solutions
• Global network coverage
• Comprehensive API documentation

Cons:

• Limited customer support
• No mobile app available
• No multi-channel support

Free Trial

Kaleyra offers a free trial upon request.

Pricing

Contact Kaleyra for customized pricing based on your business requirements.

8. MTN Messaging

MTN Messaging is a South African mobile network operator offering the WhatsApp Business API as part of its business solutions, providing seamless communication between businesses and customers.

Pros:

• Local support team
• Scalable solutions
• Integration with MTN services
• Competitive pricing

Cons:

• Limited pre-built templates
• No mobile app available
• Limited to MTN network users

Free Trial 

MTN Messaging offers a free trial upon request.

Pricing

Contact MTN Messaging for customized pricing based on your business requirements.

9. SMSPortal

SMSPortal is a South African bulk SMS provider that also offers the WhatsApp Business API, helping businesses connect with customers through a streamlined and user-friendly platform.

Pros:

• Easy setup
• Competitive pricing
• Local support team
• Integration with popular CRM systems

Cons:

• Limited analytics features
• No mobile app available
• No multi-channel support

Free Trial

SMSPortal offers a free trial upon request.

Pricing

Contact SMSPortal for customized pricing based on your business requirements.

10. Twilio

Twilio is a global communications platform that provides the WhatsApp Business API to businesses in South Africa, featuring a wide range of tools and integrations for streamlined customer communication.

Pros:

• Comprehensive API documentation
• Wide range of integrations
• Scalable solutions
• Global network coverage

Cons:

• Limited customer support
• Complex pricing structure
• No mobile app available

Free Trial

Twilio offers a free trial with a ZAR 250 credit.

Pricing

Pricing is based on message bundles and starts at ZAR 600 per month.

Note:

The pricing information for these service providers may be subject to change over time. Therefore, we recommend checking their respective websites for the most up-to-date and accurate information.

How to Get DoubleTick

Kindly email us at grow@quicksell.co or Click Below to get a FREE DEMO to know about our product offering, features and pricing plans.

Now transform WhatsApp into the ultimate sales engine to delight customers and drive revenue with DoubleTick!

Wrapping Up!

In conclusion, choosing an ideal WhatsApp Business API solution partner is a critical decision that can significantly impact your business's communication and customer engagement. By carefully considering the factors we've discussed, you can make a well-informed choice that will best serve your unique needs and help your business flourish.

Remember, the perfect solution partner should align with your marketing objectives, offer essential features and integrations, provide a user-friendly interface, and deliver top-notch customer support. Don't hesitate to schedule demos, ask questions, and explore customization options to ensure you're getting the most out of your investment.

As you embark on this journey, keep in mind that the right partner can transform your customer communication experience, streamlining interactions, enhancing engagement, and ultimately, driving growth for your business. Take your time, evaluate your options, and trust that with the right WhatsApp Business API partner, the sky's the limit for your business's success.