Question 1

What is DoubleTick?

Accepted Answer

DoubleTick is a mobile-friendly WhatsApp marketing and sales tool designed to empower your sales team to sell more in less time with top-notch features such as a cloud-based team inbox, unlimited broadcast and bulk messaging, real-time broadcast analytics, dynamic cataloguing, chatbot, commerce Bot and many more.

Question 2

How many devices does DoubleTick support?

Accepted Answer

Unlimited number of users can use your DoubleTick account. However, only 1 device per user can be active at a time.

Question 3

How many team members can I add to my DoubleTick account?

Accepted Answer

You can add unlimited team members to DoubleTick

Question 4

In how many days will the DoubleTick setup be ready for my WhatsApp Business account?

Accepted Answer

If your Meta Business Manager is verified, you can get started with using DoubleTick within 5 minutes. If however, you need help with Meta Business Manager verification, we can help you with that and the process will take around 3 days to a week depending on how ready you are with your documents as well as response time from Meta.

Question 5

Can I use my existing number for DoubleTick?

Accepted Answer

Yes, you can use your existing number with DoubleTick. However, we would recommend that you use a new number instead of using an existing one to ensure smooth operations for your business.

Question 6

Can I use my WhatsApp business app number and DoubleTick number at the same time?

Accepted Answer

No, at a time you can use only one account. Data from your WhatsApp business account will be erased once you switch to DoubleTick.

Question 7

To how many customers can I shoot the broadcast messages?

Accepted Answer

There is no restriction. You can create unlimited broadcast groups and shoot messages to unlimited contacts. However, Meta might restrict you if a lot of customers mark your message as spam. The best practice is to enable the STOP bot on DoubleTick and send your templates with a STOP quick reply message so that people who are not interested in your communication can easily press STOP to get opted out instead of reporting your number as SPAM to WhatsApp.

Question 8

Can I automate and schedule broadcast messages?

Accepted Answer

You can automate WhatsApp messages and schedule broadcasts with the DoubleTick

Question 9

Does DoubleTick come with a bulk contact upload feature?

Accepted Answer

Yes, you can simply upload an excel file having contact details to the dashboard and shoot messages in bulk to unlimited customers.

Chat on WhatsApp from within Salesforce — No Tab Switching Needed

Live Chat Integration

Easy to access widget

Role based access control

Setup advanced automations