FAQ

Frequently Asked Questions

Everything you need to know about DoubleTick

What is WhatsApp Bulk Broadcasting?

WhatsApp Bulk Broadcasting allows businesses to send the same message to hundreds or thousands of customers simultaneously. Unlike group messages, each recipient receives your message as a private chat, creating a personal connection while allowing you to reach your entire audience efficiently.

How many contacts can I broadcast to at once?

With DoubleTick's WhatsApp Business API integration, verified businesses can send to thousands of contacts in a single broadcast. New businesses start with a limit of 250 conversations per 24 hours, which automatically increases to 1,000 after sending 1,000+ messages in 30 days. With consistent usage, this limit can grow to 10,000+ conversations daily.

Do recipients need to save my business number to receive broadcasts?

No! Unlike the standard WhatsApp Business app which requires recipients to save your number, DoubleTick's WhatsApp API solution allows you to message any user who has opted in to receive communications from your business regardless of whether they've saved your contact.

How much does WhatsApp Bulk Broadcasting cost?

WhatsApp charges per conversation, with rates varying by message type: Marketing messages cost ₹0.88, while Utility and Authentication messages cost ₹0.125 per conversation. Each conversation allows unlimited messages to the same user within a 24-hour window at no additional cost.

How do I ensure my broadcasts don't get marked as spam?

DoubleTick helps you maintain high-quality messaging by providing opt-out mechanisms, proper business verification, personalization options, and compliance tools. Our platform also helps you optimize sending patterns and message content to maintain a positive sender reputation.

Can I send promotional content through WhatsApp broadcasts?

Yes, you can send promotional content using pre-approved marketing templates. These templates need to follow WhatsApp's guidelines and receive approval before use, but once approved, you can customize them with your offers, product updates, and promotional messaging.

How do I get started with WhatsApp Bulk Broadcasting?

Getting started is simple: Sign up for DoubleTick, complete the WhatsApp Business API verification process (which takes just 10 minutes), import your contacts, create your first template, and launch your campaign. Our team provides support throughout the setup process to ensure you're up and running quickly.

Can I track the performance of my broadcast campaigns?

Absolutely! DoubleTick provides comprehensive analytics including delivery rates, read receipts, response rates, and click-through data. You can track campaign performance in real-time and generate detailed reports to measure ROI and optimize future broadcasts.